Goodgame Studios forum archives ::

Board: [717] General Discussions & Questions

Topic: [218996] Problems with payment of subscription.

[-218996] Morti (SKN1) [SKN1] :: May 25, 2023, 3:54 p.m.

I have received an email saying that they cannot withdraw my money.

They write that I have to renew it, but it is still active under Big Farm-Klub, so it is a bit difficult!

But will I lose my fishing kits that I have now if I let it expire and renew in a few days?

[4431378] RosyStarling [Moderator, ModGreen] :: May 25, 2023, 4:01 p.m.

You need to contact Support
If a subscription is not renewed you will no longer have the benefits

I'm don't know what you mean by fishing kits but items will not be removed.

[4431379] Morti (SKN1) [SKN1] :: May 25, 2023, 4:21 p.m.

RosyStarling said:

You need to contact Support
If a subscription is not renewed you will no longer have the benefits

I'm don't know what you mean by fishing kits but items will not be removed.

I have contacted support, or rather I contacted those who sent the email (Payments Wallsupport Team)
Should I also contact support through the game?

I don't have any available fishing holes so can't show it to you. But these are the ones I mean, I have filled out all available set.

[4431396] Morti (SKN1) [SKN1] :: May 25, 2023, 7:35 p.m.

farmerjohn 22 (US1) said:

Please delete post.

What should be deleted?

[4431417] RosyStarling [Moderator, ModGreen] :: May 26, 2023, 6:32 a.m.

@Morti (SKN1) he meant his post

John posted something ... realised it was right and wanted it removed

Fishing holes are not connected with subscriptions

Yes contact GGS support