Forum: empire-en

Board: [580] Update Questions & Feedback

Topic: [361905] HTML5 Blurry Visuals - Information Collecting Thread

[-361905] BM Fujiwara [None] :: March 7, 2019, 1:07 p.m.

Brave warriors, 

We had our HTML5 switch this week on Monday, the 4th of March and we've already collected a lot of feedback from you, which will further help with solving issues which were reported by you. 

There's one issue though which we would like to take a closer look at: 
We've received reports about blurry visuals in the game and we want to analyze this topic as much as possible, in order to find a solution. That's why we're opening this dedicated thread which will only deal with feedback about the blurry visuals topic!!! 

If you're currently encountering any blurry visuals in the game, then we would need you to provide us with the following information:

- Your PC specifics like for example:

•   information about the operating system that you're playing with (Windows, macOS/iOS) 
•   information about the  hardware/device that you're using (desktop, laptop, etc.) 
•   information about your CPU, GPU 
•   etc. 

There are many ways to look up your PC specifics (specs), but the following website gives you a good understanding of how you can find it when using Windows and/or Apple's macOS: https://www.wikihow.com/Check-Computer-Specifications

- Your Screen/Display resolution, like for example: 

• are you playing in HD or non-HD
• are you playing in 4K UHD
• what is your screen resolution (e.g. 1980 x 1020, 1680 x 1050, 1280 x 1024, etc.)

You can open your screen/display resolution under your display settings (e.g. for Windows 10 you just need to right click on your desktop background and then open "Display settings").

- Your Screen's/Display's pixel density 

• depends on the type of screen/display you use, like... 
• ... how big is your screen/display
• ... what type of screen/display is it 

As mentioned your pixel density is mostly dependant on the type of display/screen that you're using. We're going to provide you with an overview of various screen types and their pixel densities in the following visuals (please click on the spoiler below, to open it): 


You can also find this overview on the original source/website https://www.eizoglobal.com/library/basics/pixel_density_4k/index.html if you scroll down to "High Resolution/High Pixel Density Displays". 

Again, please only provide the requested information in the specifically created discussion-thread, which will be entirely dedicated to the "blurry visuals"-topic and can be found here. 

For all additional HTML5 related feedback that you want to provide, please take a look at our general HTML5 switch feedback discussion here.

Best regards,
Your Empire Family

[5035020] Philt123 (GB1) [GB1] :: March 7, 2019, 2:41 p.m.

For me on identical computers its really blurry on chrome but ok on opera, so could there be different settings in different browers ?


http://prntscr.com/mumro2


Opera on the left chrome on the right

[5035063] bummer (AU1) (Banned) [AU1] :: March 7, 2019, 6:16 p.m.

This is just my opinion but it may concern many others.
It is obvious that with the current requirements your html5 version is demanding and the fact many cannot even login/play in the html5 version you will have to step down a lot.
Of course it could be interesting to know what super systems can play in html5 but HD4 is not given to many.
In other words, this investigation is imho not helping the majority of player and there is a lot more to investigate for the good games coder how optimization of html5 could improve the game.
The footprint is way to high which means you are demanding way to much virtual memory, only very good video cards can handle.

[5035097] Friedrich IV (US1) [None] :: March 7, 2019, 7:33 p.m.

[5035115] Aloq (SKN1) [SKN1] :: March 7, 2019, 8:34 p.m.

[5035119] MightyHawklord (GB1) [GB1] :: March 7, 2019, 8:42 p.m.

i can toggle the blurry visuals

if i set firefox or opera to 100% zoom then its crystal clear,
if i use the normal 90% i use then its blurry, but only slightly

linux 64bit desktop, fully up-to-date,
kde plasma 5.12

geforce GT 710 vid card hdmi to 42inch lg plasma
(using the open source nvidia nouveau driver)
2gb onboard ram

screen at 16:9 (1920x1080)  - game at 4:3 (1024x768)

intel e4500 dual core cpu
lots of ram and swap

hardware acceleration enabled

[5035136] PJH_ (GB1) [GB1] :: March 7, 2019, 11:17 p.m.

well.... I'm still getting blurry like in the Beta and just bad with any magnification....

I've even swapped back to a lovely old analogue IBM T750 as I was worried that the modern digital display I was using might be the culprit..... but just as bad still and anyway...I'm hardly cutting edge but the game was perfectly good in the past with "old technology that is past its sell by date..." so not convinced its my hardware/software combo.....

Windows 10 Home v1803 build 17134.590
desktop i3-4160 @ 3.6ghz
graphics are an old Nvidia GT705 OEM driving 1280 x 1024 through glorious VGA -
The monitor is nominally a 17" @ 76hz and i've used it for years without funding anything this horrible to read...
oh... not sure if this changed since the beta : chrome Version 72.0.3626.121 but just as bad in Edge....

Remember - part of the bluriness is the decision to go for some very low contrast changes to graphics for some numbers and lettering so that's NOTHING to do with our end of the deal

[5035165] InitialLiMiT (US1) [US1] :: March 8, 2019, 7 a.m.

The new game runs so slow its not worth playing anymore.   Ive cleaned my cach updated firefox and it just runs slooooow Help me or ill just stop playing and buying

[5035209] cgheart (SKN1) [SKN1] :: March 8, 2019, 10:27 a.m.

15 level from 6 waves.. and so tired of this game.

- Rubins commercials
- system is slow
- changing Browser
- all the time changing the game
- and people from Finland who try to destruct.
- next fire and I am done.

[5035280] Howling73 (US1) [US1] :: March 8, 2019, 2:55 p.m.

Instead of opening a discussion about issues, maybe gge should hire a QA department to do this type of testing before launching to production.

[5035325] MightyHawklord (GB1) [GB1] :: March 8, 2019, 5:54 p.m.

maybe if people actually read the thread starter and followed the instructions we may get it fixed faster,

its not a discussion, its information gathering and that information is from us players who have a wide assortment of devices we play on,

it'd be virtually impossible for anyone to test each system and configuration, so our feed-back is invaluable in the quest for a stable, bug free game,

the other option is carry on posting useless moans and we possibly lose the game

[5035343] ossi78 (SKN1) [SKN1] :: March 8, 2019, 7:55 p.m.

[5035414] frank1 (IN1) [None] :: March 9, 2019, 9:27 a.m.

The top part showing the titles and name etc is blurry.
And the loading speed is slow making even the attack tab half loaded.
So pls do something about it.

[5035429] Carreg Las (GB1) [None] :: March 9, 2019, 10:46 a.m.

Windows 10
Res; 1920 x 1080

PC Spec http://prntscr.com/mvfjao

[5035455] Asmaa sherif (EG1) [EG1] :: March 9, 2019, 12:11 p.m.

BM Fujiwara said:

Brave warriors, 

We had our HTML5 switch this week on Monday, the 4th of March and we've already collected a lot of feedback from you, which will further help with solving issues which were reported by you. 

There's one issue though which we would like to take a closer look at: 
We've received reports about blurry visuals in the game and we want to analyze this topic as much as possible, in order to find a solution. That's why we're opening this dedicated thread which will only deal with feedback about the blurry visuals topic!!! 

If you're currently encountering any blurry visuals in the game, then we would need you to provide us with the following information:

- Your PC specifics like for example:

•   information about the operating system that you're playing with (Windows, macOS/iOS) 
•   information about the  hardware/device that you're using (desktop, laptop, etc.) 
•   information about your CPU, GPU 
•   etc. 

There are many ways to look up your PC specifics (specs), but the following website gives you a good understanding of how you can find it when using Windows and/or Apple's macOS: https://www.wikihow.com/Check-Computer-Specifications

- Your Screen/Display resolution, like for example: 

• are you playing in HD or non-HD
• are you playing in 4K UHD
• what is your screen resolution (e.g. 1980 x 1020, 1680 x 1050, 1280 x 1024, etc.)

You can open your screen/display resolution under your display settings (e.g. for Windows 10 you just need to right click on your desktop background and then open "Display settings").

- Your Screen's/Display's pixel density 

• depends on the type of screen/display you use, like... 
• ... how big is your screen/display
• ... what type of screen/display is it 

As mentioned your pixel density is mostly dependant on the type of display/screen that you're using. We're going to provide you with an overview of various screen types and their pixel densities in the following visuals (please click on the spoiler below, to open it): 

You can also find this overview on the original source/website https://www.eizoglobal.com/library/basics/pixel_density_4k/index.html if you scroll down to "High Resolution/High Pixel Density Displays". 

Again, please only provide the requested information in the specifically created discussion-thread, which will be entirely dedicated to the "blurry visuals"-topic and can be found here. 

For all additional HTML5 related feedback that you want to provide, please take a look at our general HTML5 switch feedback discussion here.

Best regards,
Your Empire Family

[5035456] Asmaa sherif (EG1) [EG1] :: March 9, 2019, 12:13 p.m.

HTML5 not working in egypt

[5035604] Itwaswritten09 (US1) [US1] :: March 10, 2019, 1:47 a.m.

I have Chrome OS version 72.0.36.122 (official build)(64-bit). I have done all necessary steps and am up to date yet it is still blurry and I often have have white squares that pop up, consistently rebooting to clear them. 

[5035679] Ramppa5 (SKN1) [SKN1] :: March 10, 2019, 11:42 a.m.

Operating system: Windows 10 Pro 17134.590
CPU: Intel Core i5-8600k
Memory: 16 GB DDR4 3200MHz
GPU: Asus GeForce GTX 1060 STRIX 6GB

[5035813] oi.eusouJana (PT1) [PT1] :: March 10, 2019, 10:23 p.m.

Meu jogo esta muito lento, haja paciência para jogar, estou pensando até em desistir de jogar!  

[5035822] gopher42 (US1) [US1] :: March 10, 2019, 10:46 p.m.

Windows 10 version 1809
CPU: Intel Core i5-8350U 1.70 GHz, 1896 MHz, 4 core, 8 logical processors
display adaptor: Intel UHD Graphics 620
memory: 8GB
hard drive: Samsung SSD 860 EVO 1TB
screen resolution: 1920 X 1080
Refresh rate: 60 Hz
Bit depth: 8-bit
Color format: RGB