Forum: empire-en

Board: [584] Players ask Players

Topic: [347264] GGE Pasword reset

[-347264] chimay (NL1) [None] :: Jan. 31, 2018, 5:18 p.m.

I can't acces my account anymore,

I've tried to reset my pasword on the login page, when I enter my email adress and

click the send button I receive the onscreen confirmation that my request is send and that I will receive an email shortly to renew the pasword.

However, I tried this the first time 2 days ago, when I first noticed I couldn't enter anymore, since then I never received an email with the reset procedure...

Is it normal for this to take this long?

I also posted a message trhough the support site, I've received a confirmation email from GGE that my querry is received, but no further replies (first send 29 January).

For now I am on a friend's account so I can post the question on this forum.

Anyone else had issues like this, and is it normal it takes this long?

Thanks!

[4906743] Defectus (US1) [US1] :: Jan. 31, 2018, 5:20 p.m.

Try getting the email sent again; I've never heard of a problem in which automatic emails aren't sent.

[4906747] chimay (NL1) [None] :: Jan. 31, 2018, 5:23 p.m.

Well, I've been trying several times per day for the past 2 days now, but without succes.

I've trieda different email adres, not linked to the account, and then I receive the message that the email adress is unknown (which makes sense).

With my game account - e-mail, I only receive the onscreen confirmation that the request is send, but nothing is in my inbox (nor the spamfolder, deleted items or any like that).

[4906918] Phenom (IN1) [IN1] :: Feb. 1, 2018, 10:57 a.m.

Check the spam folder