Goodgame Studios forum archives

Forum: empire-en
Board: [584] Players ask Players
Topic: [350183] Guys my it shows that my acc has been suspended, but it shows that the time is 0. somebody plz help

[-350183] SinisterHawkX (IN1) [None] :: March 27, 2018, 10:44 a.m.
Guys my it shows that my acc has been suspended, but it shows that the time is 0. somebody plz help me. it was one of my best accs.


[4933582] Herveus (AU1) [AU1] :: March 27, 2018, 11:24 a.m.
That is a permanent ban and if you had multiple accounts on a single server that is why.

[4933584] Wiglema (NL1) [NL1] :: March 27, 2018, 11:26 a.m.
Guys my it shows that my acc has been suspended, but it shows that the time is 0. somebody plz help me. it was one of my best accs.

Perhaps suspended indefinitely.
Having multiple accounts on the same server is a common reason for suspension.
The forum can't do anything about that. Try contacting GGE support.

[4933630] SinisterHawkX (IN1) [None] :: March 27, 2018, 12:30 p.m.
Guys my it shows that my acc has been suspended, but it shows that the time is 0. somebody plz help me. it was one of my best accs.

Perhaps suspended indefinitely.
Having multiple accounts on the same server is a common reason for suspension.
The forum can't do anything about that. Try contacting GGE support.
i do not have multiple accs and how to contact forum?

[4933632] SinisterHawkX (IN1) [None] :: March 27, 2018, 12:30 p.m.
That is a permanent ban and if you had multiple accounts on a single server that is why.
i have only one acc it is not possible

[4933642] Zenzer (GB1) [GB1] :: March 27, 2018, 12:48 p.m.
i have only one acc it is not possible

"it was one of my best accs."


Could you explain that?


[4933654] Raggle Fock (US1) [None] :: March 27, 2018, 1:05 p.m.
Possible reasons for a permanent ban:

1. Using 3rd party software (ie macros/bots)
2. Using multiple accounts on the same server
3. Sharing passwords/logging into someone else's account
4. Disputing payment (ie backcharging a purchase)
5. Doing something else really stupid

[4933697] BM Neroxnex [None] :: March 27, 2018, 2:45 p.m.
i do not have multiple accs and how to contact forum?
You can contact support by submitting a ticket at the link below. Account issues cannot be fixed on the forums.

https://support.goodgamestudios.com/

[4933953] SinisterHawkX (IN1) [None] :: March 28, 2018, 2:04 a.m.
i have only one acc it is not possible

"it was one of my best accs."


Could you explain that?

yes i could i had over 3 accs 1 at a time they went to ruins so i had to make a new one each time

[4934380] nestor74 (HIS1) [None] :: March 29, 2018, 5:53 a.m.
A mí me suspendieron mi cuenta igual, mandé mensaje a soporte y no me han respondido desde el lunes estoy así y me la bloquearon por comprar rubíes, pero les mandé foto de mi tarjeta y de el el estado de cuenta y así no me han desbloqueado 

[5118299] potatoguy2018 (US1) [US1] :: April 30, 2020, 8:41 p.m.
hi
i am same problem as u
i had multi accounts
and someone reported me cuz of alliance grudge
and then i got suspended
and it says it unlocks 3/3/27 at 5:22 am
but i had given away my accounts to any willing friend i could find after hearing that they had been reported
and they still r suspended