Forum: empire-en
Board: [584] Players ask Players
Topic: [371656] Mouse pointer
[-371656]
mrproper (NL1) [NL1]
:: Feb. 27, 2020, 7:30 p.m.
After the last update, I lost my mouse pointer on the map. At the top left it is stated that he is somewhere at a distance of 883. It is only on the map that this problem occurs. In the castle, on the chat, pointing to the icon at the bottom right .... no problems. How can I solve this. Have already restarted and tried other browsers
[5102813]
kajacro (GB1) [GB1]
:: Feb. 28, 2020, 11:03 a.m.
There are a lot of people with the same problem. GGE are aware... I have had a response from support this morning.
"Thanks for reaching out to us about the mouse pointer issue. My name is Amy and I'll be helping you out today.
We're sorry that you've encountered this problem with your game. We’ve already identified the issue through latest reports and we’re working on a fix together with our developers.
We just want to let you know that your issue is important to us and we’ll get back to you as soon as possible with proper insight and solutions."
I have found that if you want to attack the khan, for example, it is possible to click the icon in the nomad tent.. then the ring will show up around the Khan. With a small movement of your mouse, you can select attack, or spy. The same for sending support of resources to another castle. Select the player name from your alliance list, and the ring will show up as for the Khan. Don't change your castellan or commander though. You cannot put anything back in the spaces.
"Thanks for reaching out to us about the mouse pointer issue. My name is Amy and I'll be helping you out today.
We're sorry that you've encountered this problem with your game. We’ve already identified the issue through latest reports and we’re working on a fix together with our developers.
We just want to let you know that your issue is important to us and we’ll get back to you as soon as possible with proper insight and solutions."
I have found that if you want to attack the khan, for example, it is possible to click the icon in the nomad tent.. then the ring will show up around the Khan. With a small movement of your mouse, you can select attack, or spy. The same for sending support of resources to another castle. Select the player name from your alliance list, and the ring will show up as for the Khan. Don't change your castellan or commander though. You cannot put anything back in the spaces.
[5102828]
DanielTheCat (US1) [US1]
:: Feb. 28, 2020, 12:12 p.m.
Problem occurs in OR and main... also affects equipment.
[5102833]
Percival Green (US1) [US1]
:: Feb. 28, 2020, 12:48 p.m.
Following Daniel Cat's posts for mine: I am Windows 10 and Firefox. Since two days ago lost mouse on Outer Realms map until hover over target, and cannot click equipment to add to Castellan or Commander or to sell equipment in main or in outer realms. Haven't tried attacking in main but assume same problem. Just got blasted on my Alliance chat by player saying his equipment works fine. So I assume it is a Windows 10 or Firefox problem.
[5102869]
kajacro (GB1) [GB1]
:: Feb. 28, 2020, 3:30 p.m.
Only two in my alliance affected as far as i know. I run chrome on Chrome OS. So, no , not Windows or FF. There is no problem on my Windows 10 desktop PC in Chrome. So, no rhyme or reason.
I can now play normally after switching back to Flash...
I can now play normally after switching back to Flash...