Goodgame Studios forum archives

Forum: empire-en
Board: [584] Players ask Players
Topic: [75721] I can't log in!!!! Help me please.

[-75721] Lord GabeLogan [None] :: Aug. 8, 2012, 5:14 p.m.
Yesterday, while playing this game, my computer presented a very strange behavior and crashed. I had to turn it off.
When I turn it back on, I was unable to enter my account.
Typing the user name and password the message says:

User name and password wrong!

I am buying rubies to play, and I had just done before it crashed.
I am afraid that my card details might have been hacked or stolen.
Does anyone can help me please?

[1373380] LukeWarrior [None] :: Aug. 8, 2012, 7:05 p.m.
Hey, contact support http://support.goodgamestudios.com/ if you cannot get on.

[1373510] Lord GabeLogan [None] :: Aug. 9, 2012, 7:53 a.m.
Strange I cannot log in into the game but with the same name and password I can log in into the forum.
Somehow, I feel that something bad is going on.
????????????

[1559990] GreatMuhammed [None] :: May 30, 2013, 10:21 p.m.
AAAAAAAAAAAAHHHHHHHHHHHH!!!!!!!!!!!!SOMEONE IS STALKING YOU!!!!!Or else you're right about the card. Maybe something important got out and you are being hacked or something????? Hmmmmm.....hmmmmm.....?)?)?)?)?)

[1559993] Terriah [None] :: May 30, 2013, 10:30 p.m.
Are you sure you're trying to log into the right server and it's not logging you into a different server where your account details aren't valid?

[1560215] Nyanthan [None] :: May 31, 2013, 11:26 a.m.
Like what Terriah said, make sure the server is correct. Sometimes, my server automatically changes to International 1 or 2 before I log in. Don't know why it happens, but it does. Contact support if you still can't log in, but remember to be patient. They have lots of tickets come in everyday.

[1560823] GreatMuhammed [None] :: June 1, 2013, 1:54 p.m.
oh yeah I furgot about that it nevah hapened to me before

[1560919] Barnacleez (US1) [None] :: June 1, 2013, 5:08 p.m.
Check the server. Maybe it is wrong. If not, someone could have gone on as you and changed your password.

[1560920] Barnacleez (US1) [None] :: June 1, 2013, 5:09 p.m.

http://support.goodgamestudios.com/

[1560922] chesaro [None] :: June 1, 2013, 5:11 p.m.
the same thing happen to me i cant log in!