Forum: empire-en
Board: [584] Players ask Players
Topic: [77162] Daily maintenance or backup ??
[-77162]
Conqueror9 [None]
:: Sept. 17, 2012, 8:42 a.m.
Does this game has a maintenance or backup ???(
we have missing troops, how does they return to us ??
or just "what we report ?"
if it is just "what we report", can i report a missing of 1m army ??:D:p
we have missing troops, how does they return to us ??
or just "what we report ?"
if it is just "what we report", can i report a missing of 1m army ??:D:p
[1391179]
xJadetsssx [None]
:: Sept. 17, 2012, 8:51 a.m.
You have to report that, but with support of course http://support.goodgamestudios.com/
[1391185]
Conqueror9 [None]
:: Sept. 17, 2012, 9:11 a.m.
xJadetsssx wrote: »You have to report that, but with support of course http://support.goodgamestudios.com/
do u mean i can report missing 1million troops and they can give me ??
how about maintenance or backup ??
[1391189]
xJadetsssx [None]
:: Sept. 17, 2012, 9:14 a.m.
Conqueror9 wrote: »do u mean i can report missing 1million troops and they can give me ??
how about maintenance or backup ??
Don't ask me, that is the only way you can recover your troops...
[1391194]
Conqueror9 [None]
:: Sept. 17, 2012, 9:17 a.m.
xJadetsssx wrote: »Don't ask me, that is the only way you can recover your troops...
but my topic is asking
daily maintenance or backup ??
missing troops is just a supporting statement ~~~~
[1391197]
xJadetsssx [None]
:: Sept. 17, 2012, 9:20 a.m.
There are no back-up (as far as I know), or daily maintenance, they do maintenances to perform updates sometimes, and maintenances to fix bugs too
[1391208]
Conqueror9 [None]
:: Sept. 17, 2012, 9:33 a.m.
xJadetsssx wrote: »There are no back-up (as far as I know), or daily maintenance, they do maintenances to perform updates sometimes, and maintenances to fix bugs too
thanks
It is my understanding that "missing troops" seems happen when u logout while your army is outside your city
I already assign myslef..only logout when all army home
just wants to include "maintenance" into my awareness (army must stay home)
if no maintenance, it means i still have risk to that "1-way ticket army"...
perhaps they shoudl revert back the game to "beta version" until that bug is fixed
[1391209]
xJadetsssx [None]
:: Sept. 17, 2012, 9:35 a.m.
This game is Still beta........
[1391226]
Conqueror9 [None]
:: Sept. 17, 2012, 11:13 a.m.
xJadetsssx wrote: »This game is Still beta........
Beta !!!
how can they ask us to pay those rubbies...etc ..if it is a beta
hmmmm do u mean thos ebuying also beta ( no actual $$$, just testing only ) ???
[1391262]
madperson (INT1) [None]
:: Sept. 17, 2012, 2:30 p.m.
what does BETA mean in this context?
[1391272]
T_PACK [None]
:: Sept. 17, 2012, 3:12 p.m.
Conqueror9 wrote: »Beta !!!
how can they ask us to pay those rubbies...etc ..if it is a beta
hmmmm do u mean thos ebuying also beta ( no actual $$$, just testing only ) ???
If you wanna excel quickly because you like the game (Even if it's in Beta), you must pay real money to buy rubies.
Beta doesn't mean that the whole game is just a test right now and everything is free, it simply means the game is still being improved upon, it's not a completed game.
There are many games on the internet that do this; they want to make money so they've opened the game, but they are simply saying it's Beta to warn you that they are still in the process of fixing the game, so it's kind of Pay-and/or-play-at-your-own-risk.
[1391319]
BobFighter834 (INT2) [None]
:: Sept. 17, 2012, 5:40 p.m.
madperson2 wrote: »what does BETA mean in this context?
ALPHA testing is when the people who have created a game test it. The game will probably undergo MAJOR changes and this should get rid of the major bugs.
BETA testing (what is happening now) is when people who have not helped develop the game play it. The game may be subject to fairly big changes and this should get rid of any little bugs.
I'm not sure what it's called when the game is officially released (possibly GAMMA testing - the 3rd letter in the Greek alphabet), but when the game is released, any REALLY minor bugs should be fixed and the game should change very little.
[1391324]
raythi [None]
:: Sept. 17, 2012, 5:58 p.m.
Support should not make false statements:
- they do not get back to you when you report a problem and
- they do not replace missing troops when they say they will
- they do not get back to you when you report a problem and
- they do not replace missing troops when they say they will
[1391326]
BobFighter834 (INT2) [None]
:: Sept. 17, 2012, 6:01 p.m.
Support should not make false statements:
- they do not get back to you when you report a problem and
- they do not replace missing troops when they say they will
You should not make false statements:
- I have sent 3 messages to support and they replied to all of them
- They did replace my missing troops when I told them the necessary information in the message
How long has it been since you contacted support?
[1391614]
raythi [None]
:: Sept. 18, 2012, 11:14 a.m.
BobFighter834 wrote: »You should not make false statements:
- I have sent 3 messages to support and they replied to all of them
- They did replace my missing troops when I told them the necessary information in the message
How long has it been since you contacted support?
Nothing false about my statement m8 and i'm not the only one who has not had a reply or missing troops replaced.
Missing troops happened to me about two weeks ago. When i reported the problem i did not even get a acknowledgement ‘ticket’. I had to write to support and request a ticket before i got one. I posted a thread about the acknowledgment ‘ticket’ on this forum at the time it happened, if you care to do a search on it. It transpired that others were also having the same problem.
Acknowledgement tickets are nothing more than a standardised message by support confirming they have received your request.
I have NOT had a reply explaining why troops went missing or when they will be replaced. One standardised acknowledgement ticket does not represent a reply.
As for the details i supplied:
The troops went missing on the return journey after a successful attack. I supplied all the info that was in the ‘Attack’ reports along with the dates, approximate time, nickname and server name. I also told them that I was not logged into the game at the time troops went missing due to maintenance.
I really do not know what additional info i could have supplied. But if i have missed something out they only need to ask me.
I am not too fussed about not getting my two-handed-swords and heavy crossbows replaced by support. It only took me 24-48 hours to re-make those and was a minor inconvenience. However, the 57 marauders is a different story because you need to invest either a great deal of resources and/or quiet a lot of rubies to get them. Most players put money into this game to pay for them.
Not getting a reply from support makes me feel that i have been ripped off. Not a particular nice feel to have!
Sir, based on what i have read on this forum about missing troops, if you got a reply and troops returned by support then not only are you in the minority but you are one of the lucky ones.
Tell me how you done it!
[1391803]
BobFighter834 (INT2) [None]
:: Sept. 18, 2012, 8:17 p.m.
I'll start with the easy bit:
[QUOTE=Tell me how you done it![/QUOTE]
Well, I sent a support ticket in, read the acknowledgement message and waited. Then support contacted me about a week later and told me that they had replaced all the troops and the loot in the castle which they went missing from. They had.
I'm no expert in customer support but I believe that those messages are automatically sent and that if you did not get one, support did not receive the message - there was a problem on either your end or their end. I think that after a day of not getting the acknowledgement ticket, you should have sent the message in again. Support can't do anything about your problem if they don't actually get the message.
That's absolutely perfect. I couldn't have added a single thing to that list of information.
If you sent the original message in about 2 weeks ago, and got the acknowledgement ticket about 10 days ago, then nothing is wrong. The queue might be a tiny bit longer than expected, but you can't just assume that they are never going to reply. A CM said recently that the average wait time is 10 days, but doesn't mean that support are not going to reply to any tickets after 10 days after they were sent in.
I do not believe that I'm a minority. I believe that YOU'RE in the minority. If no-one got troops back, you would probably be seeing quite a few more threads on this topic. At least 2 dozen people (this is just an estimate by me) have reported on at least one of the missing troops thread that they have received troops back, whether 1 maceman or 3,500 veterans.
I am genuinly sorry for you - I have had to work very hard for my marauders and would hate it if any of mine were lost in a bug. In fact, some of my kingsguard (from the Thorn King) were lost in the bug and I was absolutely devostated, but I got them back, and you should get your troops back as well.
[QUOTE=Tell me how you done it![/QUOTE]
Well, I sent a support ticket in, read the acknowledgement message and waited. Then support contacted me about a week later and told me that they had replaced all the troops and the loot in the castle which they went missing from. They had.
When i reported the problem i did not even get a acknowledgement ‘ticket’.
I'm no expert in customer support but I believe that those messages are automatically sent and that if you did not get one, support did not receive the message - there was a problem on either your end or their end. I think that after a day of not getting the acknowledgement ticket, you should have sent the message in again. Support can't do anything about your problem if they don't actually get the message.
The troops went missing on the return journey after a successful attack. I supplied all the info that was in the ‘Attack’ reports along with the dates, approximate time, nickname and server name. I also told them that I was not logged into the game at the time troops went missing due to maintenance.
That's absolutely perfect. I couldn't have added a single thing to that list of information.
Missing troops happened to me about two weeks ago...I have NOT had a reply explaining why troops went missing or when they will be replaced. One standardised acknowledgement ticket does not represent a reply.
If you sent the original message in about 2 weeks ago, and got the acknowledgement ticket about 10 days ago, then nothing is wrong. The queue might be a tiny bit longer than expected, but you can't just assume that they are never going to reply. A CM said recently that the average wait time is 10 days, but doesn't mean that support are not going to reply to any tickets after 10 days after they were sent in.
I do not believe that I'm a minority. I believe that YOU'RE in the minority. If no-one got troops back, you would probably be seeing quite a few more threads on this topic. At least 2 dozen people (this is just an estimate by me) have reported on at least one of the missing troops thread that they have received troops back, whether 1 maceman or 3,500 veterans.
I am genuinly sorry for you - I have had to work very hard for my marauders and would hate it if any of mine were lost in a bug. In fact, some of my kingsguard (from the Thorn King) were lost in the bug and I was absolutely devostated, but I got them back, and you should get your troops back as well.
[1392132]
raythi [None]
:: Sept. 19, 2012, 4:31 p.m.
BobFighter834 wrote: »I'm no expert in customer support but I believe that those messages are automatically sent and that if you did not get one, support did not receive the message - there was a problem on either your end or their end. I think that after a day of not getting the acknowledgement ticket, you should have sent the message in again. Support can't do anything about your problem if they don't actually get the message.
Re-read my previous posting again. I have already told you that I had to re-send and eventually did get the acknowledgement ticket. As previously stated others have reported the same problem with the ticketing system and as a result customer service has recently made changes to it.
BobFighter834 wrote: »That's absolutely perfect. I couldn't have added a single thing to that list of information.
I was not looking for your approval. I was only explaining to you what i had done.
BobFighter834 wrote: »If you sent the original message in about 2 weeks ago, and got the acknowledgement ticket about 10 days ago, then nothing is wrong.
In customer service terms, a automated computerised acknowledgement ticket is NOT a reply. Can i suggest you re-read my previous posting regarding acknowledgement tickets? Then do some research on the subject.
BobFighter834 wrote: »The queue might be a tiny bit longer than expected.
Really! tell that to Malreyn and Bunzy.
CM Malreyn wrote: »... with so many requests coming in it does take time to process them all.
... due to being inundated with requests.
Bob, clearly your understanding of the back-log that customer service has to deal with differs from everyone else!
BobFighter834 wrote: »I do not believe that I'm a minority. I believe that YOU'RE in the minority. If no-one got troops back, you would probably be seeing quite a few more threads on this topic. At least 2 dozen people (this is just an estimate by me) have reported on at least one of the missing troops thread that they have received troops back, whether 1 maceman or 3,500 veterans. .
Wake up and smell the coffee Mr Minority the following threads on ‘missing troops’ are just a very small sample posted over the past 2 days.
http://en.board.goodgamestudios.com/empire/showthread.php?32838-Missing-Troops-3
http://en.board.goodgamestudios.com/empire/showthread.php?33505-Norwegian-Consumer-Agency-contacted-Lost-troops-again..
http://en.board.goodgamestudios.com/empire/showthread.php?33482-missing-men
http://en.board.goodgamestudios.com/empire/showthread.php?33332-Lost-Troops
http://en.board.goodgamestudios.com/empire/showthread.php?33368-Missing-troops-in-quot-almost-quot-every-way...
http://en.board.goodgamestudios.com/empire/showthread.php?33323-Too-much-of-missing-army
Maybe we should agree to disagree on this topic and bring this conversation to an end.
[1392197]
BobFighter834 (INT2) [None]
:: Sept. 19, 2012, 7:33 p.m.
Re-read my previous posting again. I have already told you that I had to re-send and eventually did get the acknowledgement ticket. As previously stated others have reported the same problem with the ticketing system and as a result customer service has recently made changes to it.
I know that, but you said that the bug happened 2 weeks ago. You then said that you had to resend the ticket in. However, you were judging the time based on when the bug happened, not when the ticket actually got through. Maybe you should re-read my post.
I was not looking for your approval. I was only explaining to you what i had done.
I was saying that you hadn't done anything wrong with that. I wasn't trying to compliment you, to put it bluntly.
In customer service terms, a automated computerised acknowledgement ticket is NOT a reply. Can i suggest you re-read my previous posting regarding acknowledgement tickets? Then do some research on the subject.
You did not get a reply. I was saying that if you only sent the ticket in ~10 days ago, then the queue is not slower than has been said.
Really! tell that to Malreyn and Bunzy.
When I said "expected", I did not mean "the average time for a customer service in an MMORPG": I meant "the predicted time". Malreyn was actually the one that said the predicted time was 10 days (I think, but it was definitely a CM or mod).
Bob, clearly your understanding of the back-log that customer service has to deal with differs from everyone else!
No. I am perfectly aware of it. I have stated several times that the average customer service would aim to reply within 3 working days, while GGS' currently aims for 10 days. What makes you think that I am not aware of the back-log?
Wake up and smell the coffee Mr Minority the following threads on ‘missing troops’ are just a very small sample posted over the past 2 days.
http://en.board.goodgamestudios.com/empire/showthread.php?32838-Missing-Troops-3
http://en.board.goodgamestudios.com/empire/showthread.php?33505-Norwegian-Consumer-Agency-contacted-Lost-troops-again..
http://en.board.goodgamestudios.com/empire/showthread.php?33482-missing-men
http://en.board.goodgamestudios.com/empire/showthread.php?33332-Lost-Troops
http://en.board.goodgamestudios.com/empire/showthread.php?33368-Missing-troops-in-quot-almost-quot-every-way...
http://en.board.goodgamestudios.com/empire/showthread.php?33323-Too-much-of-missing-army
Those threads mean nothing. You can find replies with people saying that they have received troops as well as people complaining.
And I should point out that even if I am in the minority, the majority, in this case, are people who don't bother to read the OP, can't be bothered to contact support, swear, blame CMs when they have nothing to do with bug fixing, ask repeatedly what GGS are going to do about the bug when Malreyn has made lots of posts updating people about what's going on and won't even use proper English. The general public are generally idiots.
Maybe we should agree to disagree on this topic and bring this conversation to an end.
I don't see why we should. As long as this remains a reasoned argument with no insults or anything like that, I can't think of a single reason that would convince me to shut up.