Forum: empire-en
Board: [585] Technical Assistance
Topic: [76553] missing rubies
[-76553]
hahaha loolz [None]
:: Sept. 3, 2012, 7:14 p.m.
lost 40% of my rubies:( so i hope you guys dont lose any
[1385028]
BobFighter834 (INT2) [None]
:: Sept. 3, 2012, 7:18 p.m.
If you are 100% sure that you did not spend rubies, then there are 3 possible things that could have happened that I can think of:
1. You gave someone else your password. They then entered your account and spent your rubies. If you did give someone else your password, then this is against the rules and there is nothing we can (or want to) do to help you.
2. Someone else hacked into your account. If you are absolutely sure that you have NEVER given anyone your password, in-game or in real life, then this could have been a hack. Change your password and contact support. You should also support them how many rubies you have lost.
3. This really is a bug. Contact support and tell them how many rubies you have lost.
In any case, I STRONGLY recommend that you change your password.
1. You gave someone else your password. They then entered your account and spent your rubies. If you did give someone else your password, then this is against the rules and there is nothing we can (or want to) do to help you.
2. Someone else hacked into your account. If you are absolutely sure that you have NEVER given anyone your password, in-game or in real life, then this could have been a hack. Change your password and contact support. You should also support them how many rubies you have lost.
3. This really is a bug. Contact support and tell them how many rubies you have lost.
In any case, I STRONGLY recommend that you change your password.