Goodgame Studios forum archives ::

Topic: [76639] No email acknowledgement message from Support

[-76639] raythi [None] :: Sept. 5, 2012, 5:38 a.m.

Hope I have posted this message in the correct place

Yesterday I used the in-game support questionnaire to report missing troops. At the bottom of that screen it states that ‘We've also e-mailed you a copy of your question’

I have not received an email acknowledgement for the message i sent yesterday.

Did Support receive the messages that I sent yesterday?

Furthermore can someone from the support team post a message to indicate when everyone will get their missing troops returned. An approximate time scale would be very much appreciated.

Thank you

Ray

[1386123] Sid33 [None] :: Sept. 5, 2012, 6:08 a.m.

Can't even get that far. messages to support won't send

[1386124] marco37 [None] :: Sept. 5, 2012, 6:09 a.m.

i have got the same problem. No i can make a problem with support, but i don't recieve a email about the problem i have made. Pls support, tell us if you received the issue

[1386125] marco37 [None] :: Sept. 5, 2012, 6:10 a.m.

no wait! Just a few min later i have got the email! Finaly it works!!!

[1386221] Unknown :: Sept. 5, 2012, 10:25 a.m.

georgesgems wrote: »

I have had 3 tickets for missing troops from the 28th August STILL NO REPLY and no soldiers. RUBBISH SERVICE

And i have already explained to you the reasons for that.

Regards,
Malreyn

[1386333] Big Dawg1 [None] :: Sept. 5, 2012, 4:26 p.m.

I had the same problem, I mailled support using their webpage (http://support.goodgamestudios.com/) yesterday and never got a confirmation email like I did for previous tickets. So I did the process again, didn't get an email for that ticket either.

Have just performed the process today (third time) and got a mail about 5mins later.

[1386372] Sid33 [None] :: Sept. 5, 2012, 5:47 p.m.

I just cant even get that far. Click send. button greys out and i get a timer/spinny thing . Left it going today while at work so has been spinning for over 8 hrs. not going through to support at all

[1386374] Unknown :: Sept. 5, 2012, 5:52 p.m.

Hi guys,

I'll raise it internally tomorrow morning and see if i can find out if their are any problems.

Regards,
Malreyn

[1386392] Sid33 [None] :: Sept. 5, 2012, 6:13 p.m.

I take it back apparently it did go through though I still can't/havent got as far as a message to say it had gone through. Just received email from support saying it would be looked into

[1386401] raythi [None] :: Sept. 5, 2012, 6:29 p.m.

CM Malreyn wrote: »

Hi guys,

I'll raise it internally tomorrow morning and see if i can find out if their are any problems.

Regards,
Malreyn

Thanks Malreyn thats very much appreciated :P

I got a ticket today for the report i submitted this morning but i did not get one for the report i submitted yesterday.

Do I need to re-submit yesterdays report?

I'm sure you guys are trying to sort out these problems as quickly as possible.

kind regards

ray

[1386402] raythi [None] :: Sept. 5, 2012, 6:29 p.m.

CM Malreyn wrote: »

Hi guys,

I'll raise it internally tomorrow morning and see if i can find out if their are any problems.

Regards,
Malreyn

[1386404] raythi [None] :: Sept. 5, 2012, 6:40 p.m.

ops, not sure what happened with the multi posting. feel free to remove one of them