Forum: empire-en
Board: [585] Technical Assistance
Topic: [76657] THEFT of my ruby soldiers
[-76657]
white castle [None]
:: Sept. 5, 2012, 12:28 p.m.
Hello, yet again i'm back posting here about a problem,
I've had a great run of being problem free, and then the big one hit: my ruby soldiers did the old' disappear trick!!
90 TCB
100 TK
65 Marauders!
I had only just brought Marauders today! and Travelling soliders were brought yesterday when i decided to SUPPORT the game by BUYING rubies, isnt that your plan??, and then poof, gone!
I have posted a report, so ill take my place in line with all the other suckers you've conn'd. How do you refund the cost of these things as these were purchased with RUBIES not gold or resources.
I'm aware your gonna lock this but its so frustrating to have this happen!
To much rushing on updates and not enough thinking of your players.
I've had a great run of being problem free, and then the big one hit: my ruby soldiers did the old' disappear trick!!
90 TCB
100 TK
65 Marauders!
I had only just brought Marauders today! and Travelling soliders were brought yesterday when i decided to SUPPORT the game by BUYING rubies, isnt that your plan??, and then poof, gone!
I have posted a report, so ill take my place in line with all the other suckers you've conn'd. How do you refund the cost of these things as these were purchased with RUBIES not gold or resources.
I'm aware your gonna lock this but its so frustrating to have this happen!
To much rushing on updates and not enough thinking of your players.
[1386256]
white castle [None]
:: Sept. 5, 2012, 12:45 p.m.
Under the Fair Trading Act, it is illegal for any business whether they are operating in the real or virtual world, to mislead consumers, give false information, or use unfair trading practices.
That is a REAL quote from The New Zealand Fair Trade act, no doubt this will be ignored.
Totaly unfair how no one can speak out against this without the fear of backlash!!
That is a REAL quote from The New Zealand Fair Trade act, no doubt this will be ignored.
Totaly unfair how no one can speak out against this without the fear of backlash!!
[1386260]
Unknown
:: Sept. 5, 2012, 12:51 p.m.
Hi white castle,
Whilst i understand you are annoyed a tthe troops having gone missing, i fail to see why you think this is a con or that we are trying to mislead you. We have not given you any false information or commited unfair trading practices as you have accused us of. The fact that you bought rubies and then your troops disappeared is completely coincidental. If you have contacted support then they will get them replaced for you.
Regards,
Malreyn
Whilst i understand you are annoyed a tthe troops having gone missing, i fail to see why you think this is a con or that we are trying to mislead you. We have not given you any false information or commited unfair trading practices as you have accused us of. The fact that you bought rubies and then your troops disappeared is completely coincidental. If you have contacted support then they will get them replaced for you.
Regards,
Malreyn
[1386274]
Unknown
:: Sept. 5, 2012, 1:31 p.m.
I think you should've killed the barons and donate to the marauders for free And yes this is a coincidence.
[1386275]
white castle [None]
:: Sept. 5, 2012, 1:32 p.m.
Thanks for the reply and atleast giving me a chance to respond before locking this.
In my opinion, i believe the "random server maintenance" is the cause of this, like i mentioned above i have had a good stretch without any bugs, problems or hiccups until now.
How can an actual price be formed for those travelling soldiers as i brought the rubies for the chest to open.
Also my marauders were purchased with the ruby options too, so they don't have a price either.
All i want from this thread is to be recognised and treated fairly. Not just given your universal answer.
In my opinion, i believe the "random server maintenance" is the cause of this, like i mentioned above i have had a good stretch without any bugs, problems or hiccups until now.
How can an actual price be formed for those travelling soldiers as i brought the rubies for the chest to open.
Also my marauders were purchased with the ruby options too, so they don't have a price either.
All i want from this thread is to be recognised and treated fairly. Not just given your universal answer.
[1386287]
Unknown
:: Sept. 5, 2012, 2:14 p.m.
Hi White Castle,
We treat all our players as fairly as we possibly can. We are aware of the bugs at the moment and do everything we can to try and solve the problems caused by them. There is no need to worry about how the value of the troops will be resolved, just let support know and they can add more troops to your account.
Regards,
Malreyn
We treat all our players as fairly as we possibly can. We are aware of the bugs at the moment and do everything we can to try and solve the problems caused by them. There is no need to worry about how the value of the troops will be resolved, just let support know and they can add more troops to your account.
Regards,
Malreyn