Forum: empire-en

Board: [585] Technical Assistance

Topic: [77224] my account has been hacked

[-77224] 44ele [None] :: Sept. 18, 2012, 2 p.m.

yesterday when i logged on i found my account has been hacked i was the leader of the alliance THE PROTECTERS world uk1 my alliance had lost all treatys and at war with all the top alliances and i had left :(:(please help i have been acccepted back as a member

[1391682] lordsaruman (US1) [US1] :: Sept. 18, 2012, 2:09 p.m.

If your password was changed, you can click forgot password on the log in option. Also check your e-mail. I'm not sure how password changes go here but most sites will send you a password change notification. Make a ticket to support, there is an option for account theft. Simply click on help> support. Notify your alliance members when you get the chance and explain the situation, unfortunately I cant guarantee you they will give you back your position.

If you cant use the help button while logged in click on this link
http://support.goodgamestudios.com/

[1391758] Unknown :: Sept. 18, 2012, 6:33 p.m.

Thanks Lordsaruman, if you cannot log into your account go to lost password and enter your original email address and send and a new password will be issued to you via that email account in order for you to gain access to the game again

[1391760] 44ele [None] :: Sept. 18, 2012, 6:39 p.m.

they've let me back but we really need help

[1391761] Unknown :: Sept. 18, 2012, 6:42 p.m.

This thread was about you having your account hacked. Needing other help is a different matter. If you are having other issues with your account please contact GGS Support.