Forum: empire-en
Board: [585] Technical Assistance
Topic: [77599] lost troops
[1414772]
Mulberry2 [None]
:: Nov. 4, 2012, 8:41 p.m.
I lost 180 troops last week... sent mail to support with details.. no response...
I sadly have purchased rubies in this game...silly really... but for sure I will not spend real money again... bugged game, no support...
2 others in our small alliance claim the same happened to them... its very common it seems..
I sadly have purchased rubies in this game...silly really... but for sure I will not spend real money again... bugged game, no support...
2 others in our small alliance claim the same happened to them... its very common it seems..
[1414818]
Drij [None]
:: Nov. 4, 2012, 9:19 p.m.
I juts lost more troops for the 3rd time. Support doesn't even answer back.
lame.
lame.
[1414832]
legolas17366 [None]
:: Nov. 4, 2012, 9:37 p.m.
i sent 117 troops on a attack and none came back and i won the battle 
;( ?(
;( ?( [1414849]
fastboy4 [None]
:: Nov. 4, 2012, 10:16 p.m.
I know that often happens to alot of people. Try to be on when they reach the castle so you can see if they are coming back.
[1414999]
evets4 [None]
:: Nov. 5, 2012, 12:54 a.m.
Message support at http://support.goodgamestudios.com
[1415013]
xJadetsssx [None]
:: Nov. 5, 2012, 1:15 a.m.
Message support at http://suport.goodgamestudios.com
The correct link, it is support.goodgamestudios
you missed a "P" [1415019]
evets4 [None]
:: Nov. 5, 2012, 1:21 a.m.
xJadetsssx wrote: »The correct link, it is support.goodgamestudios
Oh, Dang it!
Thanks
[1415361]
Lord Ben3 [None]
:: Nov. 5, 2012, 9:48 a.m.
I sent approximately 40 units to retrieve a relic.
When I logged back on, not only were my units lost, but the relic did not appear in my inventory like they said it would!!
When I logged back on, not only were my units lost, but the relic did not appear in my inventory like they said it would!!
[1415373]
Unknown
:: Nov. 5, 2012, 10:42 a.m.
sent mail to support with details.. no response...
What date did you contact support?
Malreyn
[1415387]
Baeleon [None]
:: Nov. 5, 2012, 11:40 a.m.
Fix the damn problem and new threads won't get opened. This has been going on for months, I've turned in at least 5 reports and have not been contacted back once. Your support is a joke and customer service is non existent.
Before you ask, the first ticket I turned in was 8/28/2012 over 2 months ago, and when i check the ticket on your support page it just say the ticket has been processed. Give us some answers!
Before you ask, the first ticket I turned in was 8/28/2012 over 2 months ago, and when i check the ticket on your support page it just say the ticket has been processed. Give us some answers!
[1415388]
marc.lynx199 [None]
:: Nov. 5, 2012, 11:43 a.m.
620 troops were on the way back to my castle with 6258 wood & 6258 food , and they all went missing
[1415401]
Unknown
:: Nov. 5, 2012, 1:05 p.m.
I've turned in at least 5 reports and have not been contacted back once. Your support is a joke and customer service is non existent.
Before you ask, the first ticket I turned in was 8/28/2012 over 2 months ago, and when i check the ticket on your support page it just say the ticket has been processed. Give us some answers!
Baeleon,
Before you try blaming us for the problem i would suggest you check your email. In total you have submitted 5 tickets to support and 4 of them have had a response from a support agent that you have not responded to. The 5th ticket only arrived an hour ago and has not been assigned yet.
Malreyn
[1415443]
Fengshen [None]
:: Nov. 5, 2012, 4:13 p.m.
I'm just really wondering. What makes it so hard that this bug hasn't been fixed in over 2 months time since the first people started complaining about it?
It happened to me for the 5th time now and frankly, I'm getting sick of it. If at any point in development a function starts failing, you temporarily disable it and start fixing it asap. If the developers don't understand that, I think they might need to follow some courses on software projects and product development.
As you might understand, attacking is -the- core feature of this game. If such a bug was in place with the production of wood, for example, it wouldn't be as big a problem, as it only aids a very small bit towards the main goal: becoming the strongest player by destroying those who oppose you.
Let me make a metaphor for this:
It's like a car company that sells cars that look good, have a good interior, the built-in navigation works perfectly, etc.. However, every now and then when you're driving it, your car just loses all its fuel, making it impossible to use the car for what it's designed to do: driving. In the meantime, the company offers you the amount of money the fuel cost you after some time so you can go get yourself some new fuel and doesn't make any improvement on the fault causing this problem.
Would you keep the car?
And, thinking outside of the metaphor, would you keep on playing this game?
I'm still giving it a little more time, but if this doesn't get fixed very soon, I'm out.
It happened to me for the 5th time now and frankly, I'm getting sick of it. If at any point in development a function starts failing, you temporarily disable it and start fixing it asap. If the developers don't understand that, I think they might need to follow some courses on software projects and product development.
As you might understand, attacking is -the- core feature of this game. If such a bug was in place with the production of wood, for example, it wouldn't be as big a problem, as it only aids a very small bit towards the main goal: becoming the strongest player by destroying those who oppose you.
Let me make a metaphor for this:
It's like a car company that sells cars that look good, have a good interior, the built-in navigation works perfectly, etc.. However, every now and then when you're driving it, your car just loses all its fuel, making it impossible to use the car for what it's designed to do: driving. In the meantime, the company offers you the amount of money the fuel cost you after some time so you can go get yourself some new fuel and doesn't make any improvement on the fault causing this problem.
Would you keep the car?
And, thinking outside of the metaphor, would you keep on playing this game?
I'm still giving it a little more time, but if this doesn't get fixed very soon, I'm out.
[1415475]
Baeleon [None]
:: Nov. 5, 2012, 6:06 p.m.
I check my mail every day and the only messages I got were infomails saying the tidkets have been created and be paitent.
Hello,
a new ticket has been created and will be processed as soon as possible.
We are currently receiving many requests, and due to this it may take a while for us to process your request. We apologize for this delay and will process your request as soon as possible. Please be patient and please do not create a new ticket regarding the same matter, as this will lead to further delays.
Our office hours are Monday through Friday from 10 to 18 CET.
Make sure you have stated the game, your nickname and the gaming site you're playing on in your
request to avoid unnecessary call backs. You can add this information by replying to this mail.
If you have a new request and/or new information regarding to this case, please always put the
ticket number in your email subject.
In case you don't want to wait for an answer, team up with other players, check the newest updates
and discuss our games on our official forums:
http://www.goodgamestudios.com/forums/
Your Goodgame Studios team
---
Goodgame Studios
Customer Support
http://support.goodgamestudios.com
http://www.goodgamestudios.com/
+++ Deine Adresse für Online-Spiele +++
+++ Your Destination for Online Gaming +++
that is a copy of the mail I recieved after the tickets were created, nothing with any results or resolution.
Hello,
a new ticket has been created and will be processed as soon as possible.
We are currently receiving many requests, and due to this it may take a while for us to process your request. We apologize for this delay and will process your request as soon as possible. Please be patient and please do not create a new ticket regarding the same matter, as this will lead to further delays.
Our office hours are Monday through Friday from 10 to 18 CET.
Make sure you have stated the game, your nickname and the gaming site you're playing on in your
request to avoid unnecessary call backs. You can add this information by replying to this mail.
If you have a new request and/or new information regarding to this case, please always put the
ticket number in your email subject.
In case you don't want to wait for an answer, team up with other players, check the newest updates
and discuss our games on our official forums:
http://www.goodgamestudios.com/forums/
Your Goodgame Studios team
---
Goodgame Studios
Customer Support
http://support.goodgamestudios.com
http://www.goodgamestudios.com/
+++ Deine Adresse für Online-Spiele +++
+++ Your Destination for Online Gaming +++
that is a copy of the mail I recieved after the tickets were created, nothing with any results or resolution.
[1415821]
DeadWarrior1 [None]
:: Nov. 6, 2012, 6:46 a.m.
Well there are alot of pages to this lost troop problem. Have lost 5 groups of troops myself which means all growth stops. Dont care what anyone says not going to sit watching a screen for hours till they return or something builds .So if they fix this just getting troops back is not enough.
[1416470]
JonBerserk7 (US1) [None]
:: Nov. 7, 2012, 3:29 a.m.
can i blame you guys? i lost them while i was logged on, not while logged off, i just contacted support, as it just happened, and if you want to know exact numbers here too, it was 91 two handed swordsmen and 63 heavy crossbowmen. not happy, but can wait for response, and hope i get compensated for my loss
Edit: well now they show up, 10 minutes after they disappeared from the travel overview, and weren't at my castle. they must have gotten sidetracked or something
Edit: well now they show up, 10 minutes after they disappeared from the travel overview, and weren't at my castle. they must have gotten sidetracked or something
[1417351]
shasz [None]
:: Nov. 8, 2012, 6:13 p.m.
well i really think my troops hate me i put all this stuff in castle to make them happy yet 4 times yes 4 times now they have deserted me any were from 40 men to 300 this bug is truly redicoulos and to make it worse i contacted support every time i think i got 40 troops back once cant really confirm that but they have never messaged me with any response. good game empire ? bad game support.
[1417898]
shasz [None]
:: Nov. 9, 2012, 7:57 p.m.
hey i got an idea why dont u let us know like 2hours ahead of time in the game game so maybe we have a chance of getting our troops bak in castle i lost more troops this morning everytime u guys shut down and my troops are out i lose them this makes 5 times and support hasnt done a thing 5 times i contact them so were's my troops? 5 times over 2 monthes thats awfully excewssive and i never got any of my troops bak good game ? bad game support....
[1417902]
shasz [None]
:: Nov. 9, 2012, 8:02 p.m.
lol i payed money for troops and they disapeared cause your game doesnt work correctly im thinking fix it or i want my money back yes im thinkin of sueing good game for lose troops . 5 times and i get no responce and never got my trtoops bak... contact support for what? it was a waste of my time.
[1424564]
hellokjw [None]
:: Nov. 21, 2012, 4:21 p.m.
i lost my troops on november 21 2012 at about 9:00 am 50 of my troops were coming back with 415 of each res then you guys went off line and about 11:00 am you guys came back online but i didn't get the res and my troops were gone what happened