Forum: empire-en
Board: [816] News from the world of Empire
Topic: [347348] Server Crash INT1/SK1/GB1/PL1 - 01.02.2018
[-347348]
ang1243 (GB1) [GB1]
:: Feb. 2, 2018, 8:16 a.m.
Dear players,
Unfortunately, we experienced the crash of your four servers INT1/SK1/GB1/PL1 at around 22:00 pm CET 01.02.18. It lasted only a few minutes, but after investigating this issue, we found out that players lost armies that were in movement during this period of time.
We prepared a compensation package for all the players from affected servers and we want to present you the tailored packages which are as follows:
Players level 10-69
This package will be deployed today at 09:30 CET and you will have 24 hours from then on to grab it. Bearing in mind the purpose of this package, our customer support won't compensate further for issues regarding this topic.
Apologies for the inconvenience!
Unfortunately, we experienced the crash of your four servers INT1/SK1/GB1/PL1 at around 22:00 pm CET 01.02.18. It lasted only a few minutes, but after investigating this issue, we found out that players lost armies that were in movement during this period of time.
We prepared a compensation package for all the players from affected servers and we want to present you the tailored packages which are as follows:
Players level 10-69
| Deathly horrors | 750 |
| Demon horrors | 750 |
| Veteran Flamebearers | 250 |
| Veteran Composite Bowmen | 250 |
| Hidden food | 40000 |
| Players level 70+ | |
| Deathly horrors | 7500 |
| Demon horrors | 7500 |
| Veteran Flamebearers | 2500 |
| Veteran Composite Bowmen | 2500 |
| Hidden Food | 400000 |
This package will be deployed today at 09:30 CET and you will have 24 hours from then on to grab it. Bearing in mind the purpose of this package, our customer support won't compensate further for issues regarding this topic.
Apologies for the inconvenience!
Your Empire Family
[4907502]
Kirilis [None]
:: Feb. 2, 2018, 1 p.m.
Dear players,
We encountered a problem on INT1/SK1/GB1/PL1 servers with the Storm Island for some players today, which was caused by a server crash yesterday evening. Affected players could not enter the Storm Island event or start it again, so in order to have a fair environment for all players on these servers, we decided to restart the Storm island event.
The restart will mean that you will lose all the progress you have in this Kingdom now, but, on the other hand, you will also get the rewards you already reached.
Additionally, we will automatically return the opening costs of the Storm Island Kingdom. If you have spent rubies for premium buildings and upgrades in Storm Island, please contact our support team and they will be glad to help you.
We plan to restart the Storm Island event between 14:30 and 15:30 CET.
Sorry for the inconvenience!
Your Empire Family
We encountered a problem on INT1/SK1/GB1/PL1 servers with the Storm Island for some players today, which was caused by a server crash yesterday evening. Affected players could not enter the Storm Island event or start it again, so in order to have a fair environment for all players on these servers, we decided to restart the Storm island event.
The restart will mean that you will lose all the progress you have in this Kingdom now, but, on the other hand, you will also get the rewards you already reached.
Additionally, we will automatically return the opening costs of the Storm Island Kingdom. If you have spent rubies for premium buildings and upgrades in Storm Island, please contact our support team and they will be glad to help you.
We plan to restart the Storm Island event between 14:30 and 15:30 CET.
Sorry for the inconvenience!
Your Empire Family