Forum: empire-en
Board: [816] News from the world of Empire
Topic: [356059] Compensation for Server Outage (15th. of August)
[-356059]
BM Fujiwara [None]
:: Aug. 15, 2018, 1:06 p.m.
Dear Community,
we are now finished with gathering all the issues that are linked to the recent server outage of this day.
First, we will proceed with a compensation for all players, in regards to the loss of troops that all of you experienced.
The compensation will be send out as a gift at 4:00 PM (16:00) CEST and can be claimed for 24 hours. It will look like the following:
Players level 10-69:
Deathly horror x 750
Demon horror x 750
Veteran flame bearer x 250
Veteran composit bowman x 250
Hidden Food x 40.000
Players level 70+:
Deathly horror x 7.500
Demon horror x 7.500
Veteran flame bearer x 2.500
Veteran composit bowman x 2.500
Hidden Food x 400.000
This will cover the majority of troops losses that we encountered, but there are also players who lost more troops.
IF certain players lost far more troops (compared to the amount that we are compensating), then those players should contact the customer support about said troop losses. The customer support will need a detailed list (as exact as you can provide them with) of the following 3 criterias:
IF players lost anything else beyond just troops (decorations, etc.), as well as if upgrades did not work out as intended, due to the server outage, then those affected players should contact the customer support as well.
In order to also avoid any misunderstandings, you will see a list of the servers that were affected by our server outage today. This means that only the following servers are eligible for this compensation:
Please accept our sincerely apologies for this unexpected server outage and the difficulties that are linked to it!
Best regards,
Your Empire Family
we are now finished with gathering all the issues that are linked to the recent server outage of this day.
First, we will proceed with a compensation for all players, in regards to the loss of troops that all of you experienced.
The compensation will be send out as a gift at 4:00 PM (16:00) CEST and can be claimed for 24 hours. It will look like the following:
Players level 10-69:
Deathly horror x 750
Demon horror x 750
Veteran flame bearer x 250
Veteran composit bowman x 250
Hidden Food x 40.000
Players level 70+:
Deathly horror x 7.500
Demon horror x 7.500
Veteran flame bearer x 2.500
Veteran composit bowman x 2.500
Hidden Food x 400.000
This will cover the majority of troops losses that we encountered, but there are also players who lost more troops.
IF certain players lost far more troops (compared to the amount that we are compensating), then those players should contact the customer support about said troop losses. The customer support will need a detailed list (as exact as you can provide them with) of the following 3 criterias:
What type of troops did you lose?
How many troops (exact amount) did you lose?
Specific information about your troop movements/stationing(in which castle)?
What exactly did happen to your troops and what were they doing at the moment of the server outage?
IF players lost anything else beyond just troops (decorations, etc.), as well as if upgrades did not work out as intended, due to the server outage, then those affected players should contact the customer support as well.
In order to also avoid any misunderstandings, you will see a list of the servers that were affected by our server outage today. This means that only the following servers are eligible for this compensation:
| AE1 |
| ARAB1 |
| BG1 |
| CZ1 |
| DE1 |
| EG1 |
| ES1/ES2 |
| FR1 |
| GB1 |
| GR1 |
| HU1/HU2 |
| INT1/INT2 |
| IT1 |
| LT1 |
| NL1 |
| PARTNER NETWORKS |
| PL1 |
| PT1 |
| RO1 |
| RU1 |
| SA1 |
| SK1 |
| SKN1 |
| TR1 |
Please accept our sincerely apologies for this unexpected server outage and the difficulties that are linked to it!
Best regards,
Your Empire Family