Why should I try out the HTML5 BETA version?
Let’s make it simple, HTML5 is the future of our browser experience, this includes of course gaming! Flash will unfortunately no longer be supported in the future, and so to ensure you still have access to the game we have decided to provide you with an HTML5 option in advance of the expiration of Flash. This will give us plenty of time to test the new HTML5 version of the game and make sure it works optimally, while also giving you a chance to try out the new technology and see why it provides no less an experience than the Flash version of the game.I found a bug in the HTML5 BETA version! How can I submit it?
In the early days, bugs can be expected, the HTML5 version is still new and we fully expect there will be some differences and issues. It would help us greatly for those of you testing HTML5 if you could report a bug in the HTML5 version that does not exist in the Flash version. Our support team is not dealing with HTML5 issues due to the specialized nature of these problems. Please DO NOT SEND TICKETS TO SUPPORT IN REGARD TO THE HTML5 BETA! Instead, we will post feedback threads on global community forums where you can report bugs. It is important to report them in these threads and not to the support team, as the support team cannot assist with HTML5 exclusive issues.Which browsers are recommended for HTML5?
HTML5 is a technology that should work well in any supported browser you choose. If you are not sure if your browser supports HTML5 please check the software developer’s website for more details. While you should be able to use any browser, we recommend using the most up-to-date version of either Google Chrome, Mozilla Firefox or Microsoft Edge. The game is targeted to work best on these platforms and they often provide the best results.I changed my browser, but I can’t find the game anymore! What do I do?
Don´t worry, if you have changed the browser you are using for Goodgame Empire, your bookmarks from the old browser are not automatically transferred and your simple method of connecting to the game might be lost at first. But you can easily find the game by visiting the website https://empire.goodgamestudios.com/ and saving it as a bookmark (see the below question for more details on how to do this).How do I set a browser bookmark?
Google Chrome/Mozilla Firefox/Microsoft Edge:1. Visit the website for which you intend to save a bookmark.
2. Click on the ☆ icon on the right-hand side of the URL bar (address box).
3. Either use the pre-entered name or name your bookmark how you would like it to appear.
4. Decide where you would like to see your bookmark after saving it. The best location would be to save it in the Bookmarks Bar (Chrome/Firefox) or the Favourites Bar (Edge), so you will always see it on the top of your browser.
I’m playing with the Flash standalone player! How can I play the Empire HTML5 version now?
If you have been playing with the standalone Flash player (a tip we provided last year to help with performance issues) sadly it will no longer allow you to play the HTML5 version. While the Flash version is available it will still be playable in the standalone Flash browser for now but once the full switch to HTML5 comes this will no longer be a valid option. Switching between HTML5 and Flash may also cause some odd results and is not recommended. That being said, HTML5 is a very versatile and modern technology with compatibility on many devices and browsers and so you should now have a larger range of options if your usual browser doesn’t seem to be working well for you.#Will I be able to play Empire on mobile devices with the new HTML5 version?
You will be able to continue playing Goodgame Empire on all mobile devices of the newer generations, via the commonly used browsers with HTML5 support.This was not possible previously as it required Flash and therefore a special browser with a Flash plugin to play the game on a mobile device, but with the new HTML5 version this should be no topic anymore! Please note, even though it is possible to play Goodgame Empire on your mobile device, the game still targets desktop devices and any errors resulting from playing on a mobile device cannot be accounted for, but the possibility should be available to try playing the game on your mobile so that you can now be on the go and still in the game!I forgot my password! How can I login again?
If you have forgotten your password and registered with an email address, you can easily retrieve a new password through the “Forgot password?” icon on the login page. Just click on it and a new box will appear asking for your registered email address. Type it in, click the green button and you will be sent an email with instructions on changing your password. Please also check your spam folder since sometimes our emails can get caught in there. If you didn't register with an email address, please contact our support with your correct username and a valid email address we can contact you on. You can find our support here.
I don’t know my account login details! What can I do now?
If you can´t remember your login details, don´t panic! If you registered your account with an email address, you can retrieve your password through the “Forgot password?” button. The email you receive will also clearly display your username. You can also check other emails we have sent you, such as the email with the welcome gift for registering for the game. It is important that you recall your login details as our support team cannot help unless an account can be located, so please ensure you write your details down somewhere safe for your reference.
My account is blocked/banned! What can I do?
If your account has been blocked or banned, indicated by a message appearing stating as such when you attempt to login, you can contact our support department for more information and assistance by clicking here.