Forum: empire-en
Board: [816] News from the world of Empire
Topic: [89294] Hotfix 24.04.2013
[-89294]
WuerfelWilly [None]
:: April 24, 2013, 12:58 p.m.
Hello all,
Apologies for the late notice, but the development team just did an emergency hotfix.
Unfortunately a problem occured in regards to the new resources in the kingdom.
We are right now working on a solution and will keep you updates as soon as we have new information.
Regards,
Hannes
Apologies for the late notice, but the development team just did an emergency hotfix.
Unfortunately a problem occured in regards to the new resources in the kingdom.
We are right now working on a solution and will keep you updates as soon as we have new information.
Regards,
Hannes
[1541098]
WuerfelWilly [None]
:: April 24, 2013, 2:26 p.m.
Hey Guys,
we will have another Hotfix in 5 minutes.
After that I will be able to give you news in regards to the the "Lost Building" Problem.
Sorry for the problems caused and thank you for your patience.
Regards
Hannes
we will have another Hotfix in 5 minutes.
After that I will be able to give you news in regards to the the "Lost Building" Problem.
Sorry for the problems caused and thank you for your patience.
Regards
Hannes
[1541136]
WuerfelWilly [None]
:: April 24, 2013, 3:20 p.m.
Dear Players,
During the server downtime this afternoon, a problem arose that affected roughly 2600 players across all servers. The production and processing buildings for the new resources in the new kingdoms have disappeared.
This was caused by an out of date balancing file accidentally being loaded onto the server for a short period of time. The file didn’t contain the new buildings and so anyone who logged on during the time that the file was active will have lost their buildings.
We’re currently working on preparing a compensation package for all affected players. Players will be automatically compensated individually according to their situation.
We would like to extend our apologies as this should never have happened and we are working to ensure that this will never happen again.
Once again, please accept our apologies for the inconvenience and we thank you for your understanding.
Kind regards
Your Empire Team
During the server downtime this afternoon, a problem arose that affected roughly 2600 players across all servers. The production and processing buildings for the new resources in the new kingdoms have disappeared.
This was caused by an out of date balancing file accidentally being loaded onto the server for a short period of time. The file didn’t contain the new buildings and so anyone who logged on during the time that the file was active will have lost their buildings.
We’re currently working on preparing a compensation package for all affected players. Players will be automatically compensated individually according to their situation.
We would like to extend our apologies as this should never have happened and we are working to ensure that this will never happen again.
Once again, please accept our apologies for the inconvenience and we thank you for your understanding.
Kind regards
Your Empire Team
[1541908]
WuerfelWilly [None]
:: April 25, 2013, 9:29 a.m.
Good Morning,
the compensation of the most of the affected players is done. Unfortunately we have granted food instead of wood. We are right now processing a fix that this food is exchanged with wood. Of course we will keep some of the granted food into your accounts, so no troops desert
Unfortunately we have found out that some players did not receive the compensation yet. We are right now looking into this issue and can guarantee you that you will also receive the resources.
Addidionally the Problems with "Old Version" should be fixed within the next minutes and you should be able to login again.
Regards
Hannes
the compensation of the most of the affected players is done. Unfortunately we have granted food instead of wood. We are right now processing a fix that this food is exchanged with wood. Of course we will keep some of the granted food into your accounts, so no troops desert
Unfortunately we have found out that some players did not receive the compensation yet. We are right now looking into this issue and can guarantee you that you will also receive the resources.
Addidionally the Problems with "Old Version" should be fixed within the next minutes and you should be able to login again.
Regards
Hannes
[1541945]
WuerfelWilly [None]
:: April 25, 2013, 11:04 a.m.
Hey Guys,
New Information:
We have found out that more players have lost their buildings. Right now we are colecting the data and will grant the compensation to those accounts as well. Please be aware that this is pretty complex and we are not able to promise you that we will be able to grant that today. But we can assure you that you will receive the resources and rubies!
This compensation will be granted automatically and you do not have to contact support
Additionally we have made other changes in regards to the "Old Version" problem and we hope the problem is now fixed for all players.
Thank you for your comprehension and patience!
Regards
Hannes
New Information:
We have found out that more players have lost their buildings. Right now we are colecting the data and will grant the compensation to those accounts as well. Please be aware that this is pretty complex and we are not able to promise you that we will be able to grant that today. But we can assure you that you will receive the resources and rubies!
This compensation will be granted automatically and you do not have to contact support
Additionally we have made other changes in regards to the "Old Version" problem and we hope the problem is now fixed for all players.
Thank you for your comprehension and patience!
Regards
Hannes
[1542483]
Unknown
:: April 26, 2013, 10:09 a.m.
Hey Community,
The development team are currently working on the second round of compensations for those that have not yet had it. They are starting it now, but it may take some time before everyone has been credited.
Regards,
Ethan
The development team are currently working on the second round of compensations for those that have not yet had it. They are starting it now, but it may take some time before everyone has been credited.
Regards,
Ethan