Forum: empire-en
Board: [818] General Discussion
Topic: [302360] Is the game dead on weekends?
[-302360]
merlinx (GB1) [None]
:: March 7, 2016, 5:59 a.m.
So we all know about the beri problem, but do the devs know yet?
I mean... let's take for example the last nomad issue, within a couple of hours we got some feedback on the forums, the beri issue has been lasting for a whole day, and yet no feedback. So my question is , is the game "dead" on weekends?
I do believe GGE staff isn't doing it on purpose, it's not like they're expecting random stuff to happen, but I find it pretty wierd no one gives a minimal interest in the weekends.
Thanks for reading !
I mean... let's take for example the last nomad issue, within a couple of hours we got some feedback on the forums, the beri issue has been lasting for a whole day, and yet no feedback. So my question is , is the game "dead" on weekends?
I do believe GGE staff isn't doing it on purpose, it's not like they're expecting random stuff to happen, but I find it pretty wierd no one gives a minimal interest in the weekends.
Thanks for reading !
[4331707]
boldyforce (INT2) [INT2]
:: March 7, 2016, 7:12 a.m.
agree on topic and a problem - a huge possibility that game is really on "no mans land" at weekends.
[4331708]
jinx1 (AU1) [AU1]
:: March 7, 2016, 7:18 a.m.
Not sure if GGE tech staff work on weekends, seems not cause a Whole lot of crap is happening with beri!!
FIX IT GGE OR I AM LEAVING THE GAME!!
Had enough of your mix ups!!!!!
NOT BUYING RUBIES AGAIN UNLESS YOU FIX ALL PROBLEMS WITH ALL THE EVNETS!!
I REECKON I CAN FIND DOZENS OF BETTER GAMES WHERE NO ONE HAS TO PAY LOADS OF MONEY JUST DO ENJOY MORE OF YOUR MIX UPS!!
[4331712]
UD1 (INT1) [INT1]
:: March 7, 2016, 7:35 a.m.
Simple as , GAME 24/7 have some one here 24/7
[4331719]
Qu33nie (GB1) [None]
:: March 7, 2016, 7:45 a.m.
GGE staff do not work on weekends . ( funny when its a 24/7 game). I am just on now to see if there is any update about anything ... however is only 7.44 am here.. Dont usually get an update until about 1030am on forums.
[4331745]
3sT (NL1) [None]
:: March 7, 2016, 8:14 a.m.
Why isn't at least one person of GGE checking the forum for big screw-ups ( it's not that we keep silent and no one knows 
) and have someone come in on the weekends to try fix the problem.
) and have someone come in on the weekends to try fix the problem. [4331810]
pcsurgeon (NL1) [None]
:: March 7, 2016, 8:51 a.m.
If you ask me (and i'm in IT support) this is highly unacceptable by all means. If i was dependent on this company for IT services with no backup or staff who can intervene in emergency cases like this, I'll seriously question the viability of such.
[4331844]
UD1 (INT1) [INT1]
:: March 7, 2016, 9:05 a.m.
How many times , do Steve has to make apologies to every server , surely there must be a limit on how much we can take on all these bugs.
If i do now get what i have won, and also wasted staying first , will do paypal charge back and i am done with this , there is only so many times they can shafted us
If i do now get what i have won, and also wasted staying first , will do paypal charge back and i am done with this , there is only so many times they can shafted us
[4332001]
John OGroat (GB1) [GB1]
:: March 7, 2016, 10:24 a.m.
Not just dead at weekends.....game killed due to GGS' own incompetence. We can all see that their development efforts are going into Legends of Honor(sic), but how many of us are going to risk getting our fingers burned with another one of GGS money-making scams ?
[4332035]
Philt123 (GB1) [GB1]
:: March 7, 2016, 10:43 a.m.
I tend to agree, there is only so many times anyone can say sorry before it starts to lose its meaningfulness. I mean it aint steves fault he unfortunatly is just in the firing line, and unfortunatly GGE keep letting him down and keep pushing him out to take the flack.
But I agree, with other comments, having a real time 24/7 game that keeps having loads of issues and not having 24/7 support is madness. I mean what sort of company doesnt have 24/7 IT support these days.
I have said it time and time again, it isnt always about what goes wrong its about what you do to try and fix it. And frnakly GGE should be brilliant at it by now, the amount of practice they have had fixing stuff.
Yet they seem to be learning nothing, they keep making the same old mistakes over and over, releasing shoddy ill thought out updates, that either cause big in game problems, ie unbalancing coins / power / etc. etc. Or that keep crashing or not working as expected, meaning players do not and cannot play the game as intended and or are not given the rewards as and when they are supposed to recieve them.
To a point, these mistakes happen, and patches are inevitable to some degree, but if they are as frequent as they have been over the last few months then you need to be seriously asking some question of your development team. I am assuming that you do have internal meetings regarding this? and try and learn from past mistakes to make future performace better?
And as for the customer service once mistakes happen this is GGE's achilles heel. you seem to treat customer service as a necessary evil, something you would rather not deal with but you know you kinda have to. Your customer service approach seems to be 1) assume the customer is entitled to nothing, 2) assume the custoemr is lying / exadurating 3) try to get rid of the customer as quickly as possible whilst doing the minimum amount of work / investigation possible. 4) give the customer as little as you can possibly get away with, preferably less than they are entitled to, then try and make them feel grateful for the scraps you did give them.
Until you turn this approach and attitude on its head, and see customer service as the most important part of your business, as its the only customer facing department you have, as soon as you start to realise without customers you wont have a company, and there will be no point in having developers coming up with the next best thing if there is no one willing to play it.
Customer service of any business is hugely important, and companies that only pay lip sefvice to it will always pay the price in the long run. Yes in the short term, you can get away with it if you have a brilliant product, but in the medium / long term, without it your business WILL suffer.
Great customer service can turn a bad experince into a positive one for a customer, a great customer service can build loyalty, and trust. And bad customer service can do exactly the opposite.
The sooner you see every customer service query as a potential sale, and the potential to create a new loyal GGS customer. the sooner your company will start to reap the rewards.
Most of the people on here are gamers, they have friends that are gamers, thay are in other internet forums with other gamers, etc etc. Take a straw poll on how many of your customers are happy, and more importnatly from your perspective how many of your customers would reccomend one of your products to a friend.
I know at least 4-5 very high net worth individuals, who i have gamed with in the past that are looking for a new game to play. And they have asked me what I am playing and would i reccomend it. These are people that would think nothing of spending £20k+ a year on a game if they enjoy it. A couple of them would be happy to spend that a month if needed!!!! On top of that i know of lots of gamers that are happy to spend £50-100 a month. And I have been asked many many times if i can reccomend a game for them, and what am i playing.
Yet can I, and have i reccomended GGE ? the truth is hand on heart i cant and i wont, I end up saying something like, great concept, some lovely gameplay ideas. But if i were you i would look elsewhere. The game is full of holes, the number of real players is falling, customer service is appalling which to be honest with the high net worth indididuals, is the biggest no no ever they simply demand great customer service they live their life getting what they want when they want it, this is no different, they would expect to be compensated quickly and fully for any mistake, not have to come on here and beg for weeks on end to get a fraction of what they were owed.
So please remember everytime you let your players (customers) down, not only are you potentially losing an existing customer, you may be losing many more through word of mouth reccomendations. Get it right and it could be a potential sale!!!
But I agree, with other comments, having a real time 24/7 game that keeps having loads of issues and not having 24/7 support is madness. I mean what sort of company doesnt have 24/7 IT support these days.
I have said it time and time again, it isnt always about what goes wrong its about what you do to try and fix it. And frnakly GGE should be brilliant at it by now, the amount of practice they have had fixing stuff.
Yet they seem to be learning nothing, they keep making the same old mistakes over and over, releasing shoddy ill thought out updates, that either cause big in game problems, ie unbalancing coins / power / etc. etc. Or that keep crashing or not working as expected, meaning players do not and cannot play the game as intended and or are not given the rewards as and when they are supposed to recieve them.
To a point, these mistakes happen, and patches are inevitable to some degree, but if they are as frequent as they have been over the last few months then you need to be seriously asking some question of your development team. I am assuming that you do have internal meetings regarding this? and try and learn from past mistakes to make future performace better?
And as for the customer service once mistakes happen this is GGE's achilles heel. you seem to treat customer service as a necessary evil, something you would rather not deal with but you know you kinda have to. Your customer service approach seems to be 1) assume the customer is entitled to nothing, 2) assume the custoemr is lying / exadurating 3) try to get rid of the customer as quickly as possible whilst doing the minimum amount of work / investigation possible. 4) give the customer as little as you can possibly get away with, preferably less than they are entitled to, then try and make them feel grateful for the scraps you did give them.
Until you turn this approach and attitude on its head, and see customer service as the most important part of your business, as its the only customer facing department you have, as soon as you start to realise without customers you wont have a company, and there will be no point in having developers coming up with the next best thing if there is no one willing to play it.
Customer service of any business is hugely important, and companies that only pay lip sefvice to it will always pay the price in the long run. Yes in the short term, you can get away with it if you have a brilliant product, but in the medium / long term, without it your business WILL suffer.
Great customer service can turn a bad experince into a positive one for a customer, a great customer service can build loyalty, and trust. And bad customer service can do exactly the opposite.
The sooner you see every customer service query as a potential sale, and the potential to create a new loyal GGS customer. the sooner your company will start to reap the rewards.
Most of the people on here are gamers, they have friends that are gamers, thay are in other internet forums with other gamers, etc etc. Take a straw poll on how many of your customers are happy, and more importnatly from your perspective how many of your customers would reccomend one of your products to a friend.
I know at least 4-5 very high net worth individuals, who i have gamed with in the past that are looking for a new game to play. And they have asked me what I am playing and would i reccomend it. These are people that would think nothing of spending £20k+ a year on a game if they enjoy it. A couple of them would be happy to spend that a month if needed!!!! On top of that i know of lots of gamers that are happy to spend £50-100 a month. And I have been asked many many times if i can reccomend a game for them, and what am i playing.
Yet can I, and have i reccomended GGE ? the truth is hand on heart i cant and i wont, I end up saying something like, great concept, some lovely gameplay ideas. But if i were you i would look elsewhere. The game is full of holes, the number of real players is falling, customer service is appalling which to be honest with the high net worth indididuals, is the biggest no no ever they simply demand great customer service they live their life getting what they want when they want it, this is no different, they would expect to be compensated quickly and fully for any mistake, not have to come on here and beg for weeks on end to get a fraction of what they were owed.
So please remember everytime you let your players (customers) down, not only are you potentially losing an existing customer, you may be losing many more through word of mouth reccomendations. Get it right and it could be a potential sale!!!
[4332048]
3sT (NL1) [None]
:: March 7, 2016, 10:53 a.m.
Philt123:
And as for the customer service once mistakes happen this is GGE's achilles heel. you seem to treat customer service as a necessary evil, something you would rather not deal with but you know you kinda have to. Your customer service approach seems to be 1) assume the customer is entitled to nothing, 2) assume the custoemr is lying / exadurating 3) try to get rid of the customer as quickly as possible whilst doing the minimum amount of work / investigation possible. 4) give the customer as little as you can possibly get away with, preferably less than they are entitled to, then try and make them feel grateful for the scraps you did give them.
couldn't have said it better!
And as for the customer service once mistakes happen this is GGE's achilles heel. you seem to treat customer service as a necessary evil, something you would rather not deal with but you know you kinda have to. Your customer service approach seems to be 1) assume the customer is entitled to nothing, 2) assume the custoemr is lying / exadurating 3) try to get rid of the customer as quickly as possible whilst doing the minimum amount of work / investigation possible. 4) give the customer as little as you can possibly get away with, preferably less than they are entitled to, then try and make them feel grateful for the scraps you did give them.
couldn't have said it better!
[4351020]
BraveTorrance (US1) [None]
:: March 19, 2016, 4:16 p.m.
Is you main objective, freeze the game until the player buys more rubles! You've froze me out of game for about an hour. I bought all the rubles I need, Lets knock off the BS , I'm getting ready to call PayPal and let them know what's going on !!!
[4380722]
Marty Maurder (GB1) [GB1]
:: April 15, 2016, 5:47 p.m.
The GGE staff appear to have 9 - 5 jobs Monday to Friday. Other than that the game is live