Goodgame Studios forum archives ::

[-303109] Swifty McGilla (GB1) [None] :: March 14, 2016, 1:10 p.m.

Hi everyone,

I have now put this up as a warning to you all, and i am personally shocked and disgusted as this is potentially a serious breach in ggs's firewall.

I have sent emails to support recently, as have had several issues, now one of these emails this morning has ended up in the spam folder of one of my alliance members and god only knows who else.

From now untill ggs investigate this i suggest you all be careful in dealing with support via email support.

Now steve if you are reading this, then i suggest you get onto technical in regards to this as this is a serious breach as i am not contacting via email support until i know it is safe to do so.

Unfortunately he said he has deleted this email in spam by accident not thinking, but i suggest that people check there spam folders in there emails to make sure this isn't wide spread not just for my sake but your own too, as if it has happened more than just me this could be a serious security breach.

Regards

-Swifty

[4343884] CM Arcanine [None] :: March 14, 2016, 2:47 p.m.

Hey Swifty,

Could you possibly send me the ticket number for the involved tickets? This definitely shouldn't be happening, and I'll investigate it ASAP.

All the best,

Steve.

[4343889] Zenzer (GB1) [GB1] :: March 14, 2016, 2:53 p.m.

Bug Game Studios

How can this happen? It shouldn't even be possible... Still GGS let this happen.

[4343900] Philt123 (GB1) [GB1] :: March 14, 2016, 3:03 p.m.

wow i hope this is a one off, as when i contact support it often has paypal details etc on there

[4344780] Swifty McGilla (GB1) [None] :: March 15, 2016, 12:48 a.m.

CM Arcanine said:

Hey Swifty,

Could you possibly send me the ticket number for the involved tickets? This definitely shouldn't be happening, and I'll investigate it ASAP.

All the best,

Steve.

Hi Steve

Apologies for the delay, had work and have only just got back, as i stated before he had deleted the email in his spam not thinking but it was to do with the horror offer and rubie offer issue, so was one of 2, eva the email confirmation from yourselves on the thread which was named (gge now into ripping people off) or was my email to support in regards to the glitch offer and me not recieving which is ticket number:

Ticket#2016030510001187

He said it was to do with the horrors, eva way he said it had my email details etc etc... now if was the email to support then it has a screenshot of my purchase in paypal so would therefore be showing them details ie payment email etc with in it.

which ever one it was it is showing my email etc which is personal information, he said he just deleted it because of that, as realised upon reading it had my details and was like i said to do with the above.

If you need to clarify with the member of my alliance that recieved the email it is george59, who has commented on the above mentioned thread about the issue, I hope that it is just the one isolated incident, some may not see it as a big deal, but its personal information that shud not of been shared and who knows what else could of been shared.

Hope you can get to the bottom of this Steve, and for obvious reasons shall not contact support any further until it is investigated and resolved incase it happens again.

Regards

-Swifty

[4344783] Swifty McGilla (GB1) [None] :: March 15, 2016, 12:53 a.m.

Philt123 (GB1) said:

wow i hope this is a one off, as when i contact support it often has paypal details etc on there

Hi Philt

I hope it is just a one off isolated issue as it's not good really.

Hopefully it is an isolated issue, but i thought its best just to warn people incase it isn't

-Swifty

[4346271] Chris2307 (GB1) [None] :: March 15, 2016, 5:20 p.m.

Swifty McGilla (GB1) said:

CM Arcanine said:

Hey Swifty,

Could you possibly send me the ticket number for the involved tickets? This definitely shouldn't be happening, and I'll investigate it ASAP.

All the best,

Steve.

Hi Steve

Apologies for the delay, had work and have only just got back, as i stated before he had deleted the email in his spam not thinking but it was to do with the horror offer and rubie offer issue, so was one of 2, eva the email confirmation from yourselves on the thread which was named (gge now into ripping people off) or was my email to support in regards to the glitch offer and me not recieving which is ticket number:
...

Regards

-Swifty

Just a thought but if he deleted it from the folder then it usually just gets moved to the trash folder where he may be able to recover the email.

[4346845] Swifty McGilla (GB1) [None] :: March 16, 2016, 2:59 a.m.

Chris2307 (GB1) said:

Swifty McGilla (GB1) said:

CM Arcanine said:

Hey Swifty,

Could you possibly send me the ticket number for the involved tickets? This definitely shouldn't be happening, and I'll investigate it ASAP.

All the best,

Steve.

Hi Steve

Apologies for the delay, had work and have only just got back, as i stated before he had deleted the email in his spam not thinking but it was to do with the horror offer and rubie offer issue, so was one of 2, eva the email confirmation from yourselves on the thread which was named (gge now into ripping people off) or was my email to support in regards to the glitch offer and me not recieving which is ticket number:
...

Regards

-Swifty

Just a thought but if he deleted it from the folder then it usually just gets moved to the trash folder where he may be able to recover the email.

Hi chris

That is a good point, shall ask him about that unless thats what he meant he fully deleted it, we shall see. but yes always forget about that one that it moves to the trash folder.

cheers

-Swifty

[4347042] CM Arcanine [None] :: March 16, 2016, 9:57 a.m.

Hey again Swifty,

Could you please let me know the name of your Alliance Member so that we can investigate this? This really shouldn't happen, and we'll do our best to figure out how/why this occurred.

Thanks again,

Steve.

[4347325] Swifty McGilla (GB1) [None] :: March 16, 2016, 2:21 p.m.

CM Arcanine said:

Hey again Swifty,

Could you please let me know the name of your Alliance Member so that we can investigate this? This really shouldn't happen, and we'll do our best to figure out how/why this occurred.

Thanks again,

Steve.

Hi Steve,

The alliance member that recieved it was George59 in my alliance. Luckily it may just be the one person and its an alliance friend but this still should not of happened.

Regards

Andy

[4347336] Mikeshot2 (GB1) [GB1] :: March 16, 2016, 2:26 p.m.

Swifty McGilla (GB1) said:

CM Arcanine said:

Hey again Swifty,

Could you please let me know the name of your Alliance Member so that we can investigate this? This really shouldn't happen, and we'll do our best to figure out how/why this occurred.

Thanks again,

Steve.

Hi Steve,

The alliance member that recieved it was George59 in my alliance. Luckily it may just be the one person and its an alliance friend but this still should not of happened.

Regards

Andy

hi swifty -I would "regardless" of gge action recommend installing a programme called malwarebytes on your pc - just simply to ensure there is no risk of malware or spyware hidden in your own pc -

mike

[4347397] CM Arcanine [None] :: March 16, 2016, 3:02 p.m.

Hey Swifty,

Just having a look into this, there's nothing at all that we can see that suggests any technical problems. Our system shows that all tickets between you and our support team have been exactly that way, between you and the support team. If your friend did receive an email, it's possible that it's a subscription to your thread as mentioned above.

We're taking this seriously and we've analyzed every aspect of this situation and can see nothing on our end. If you have any proof from your friends side, we'd gladly look into it for you, but right now it looks like everything is fine.

Regards,

Steve.

[4347480] WiteLighting (GB1) [None] :: March 16, 2016, 4:01 p.m.

This game is an absolute shambles at the moment.

[4347818] Swifty McGilla (GB1) [None] :: March 16, 2016, 8:07 p.m.

Mikeshot2 (GB1) said:

Swifty McGilla (GB1) said:

CM Arcanine said:

Hey again Swifty,

Could you please let me know the name of your Alliance Member so that we can investigate this? This really shouldn't happen, and we'll do our best to figure out how/why this occurred.

Thanks again,

Steve.

Hi Steve,

The alliance member that recieved it was George59 in my alliance. Luckily it may just be the one person and its an alliance friend but this still should not of happened.

Regards

Andy

hi swifty -I would "regardless" of gge action recommend installing a programme called malwarebytes on your pc - just simply to ensure there is no risk of malware or spyware hidden in your own pc -
mike

Hi mike,

cheers on advice defo will do that anyway, but even then i cant see how he had an email gge regarding me at the time he hadn't commented on anything in regards to my threads, i don't have his personal email, so i personally can't see it being malware for that reason as i personally don't have his email address. But to be safe there is no harm in checking for malware anyway.

Cheers mate

-Swifty

[4347823] Swifty McGilla (GB1) [None] :: March 16, 2016, 8:09 p.m.

CM Arcanine said:

Hey Swifty,

Just having a look into this, there's nothing at all that we can see that suggests any technical problems. Our system shows that all tickets between you and our support team have been exactly that way, between you and the support team. If your friend did receive an email, it's possible that it's a subscription to your thread as mentioned above.

We're taking this seriously and we've analyzed every aspect of this situation and can see nothing on our end. If you have any proof from your friends side, we'd gladly look into it for you, but right now it looks like everything is fine.

Regards,

Steve.

Hi steve

well something has happened your side as 1 i don't have his personal email which could suggest malware etc my side. obviously he deleted the email not thinking. something has happened your side in my pinion but then like everything else, probably covered up.

regards

- Swifty

[4347835] Swifty McGilla (GB1) [None] :: March 16, 2016, 8:19 p.m.

WiteLighting (GB1) said:

This game is an absolute shambles at the moment.

Don't i agree, its getting beyond a joke and quite frankly they just cover things up, also a customer should not need to keep doing screenshots too because ggs are scam artists, and automatically say screw you.

[4347841] Swifty McGilla (GB1) [None] :: March 16, 2016, 8:25 p.m.

Swifty McGilla (GB1) said:

CM Arcanine said:

Hey Swifty,

Just having a look into this, there's nothing at all that we can see that suggests any technical problems. Our system shows that all tickets between you and our support team have been exactly that way, between you and the support team. If your friend did receive an email, it's possible that it's a subscription to your thread as mentioned above.

We're taking this seriously and we've analyzed every aspect of this situation and can see nothing on our end. If you have any proof from your friends side, we'd gladly look into it for you, but right now it looks like everything is fine.

Regards,

Steve.

Hi steve

well something has happened your side as 1 i don't have his personal email which could suggest malware etc my side. obviously he deleted the email not thinking. something has happened your side in my pinion but then like everything else, probably covered up.

So basically you are saying, screw you like the other things, no 1st place beri as promised for winning the original that glitched and didn't end on the sunday, screwing me with the offer and covering it up, now this.

Yet still have nothing from beri, the offer now this which is serious issue your just basically leaving it at that because like i said unfortunately he had deleted the email as it was personal to another member. now like usual your all just sweeping it under the carpet not good enough quite frankly. how the hell you still have customers amazes me as we get treat like sorry to say this like crap off the bottom of ya shoe, at very least whatever you cock up you should compensate in someway as a sorry at the very least, infact just a sorry we have messed up even. but no like everything else you deny and sweep under the carpet well im sorry not good enough.

So bout time something gets done.

regards

- Swifty