Forum: empire-en
Board: [818] General Discussion
Topic: [304920] event decos
[-304920]
muralidhar (IN1) [None]
:: April 2, 2016, 2:49 p.m.
hey GGE
so many ppl of indian server are not getting thorn decos
we completed it 5 days back but no deco till now
fix this bug fast and give us deco
thanks
[4369152]
Wicked [None]
:: April 2, 2016, 3:44 p.m.
Hello,
thanks for reporting the bug,
and i'm sorry many of you players experience this.
I will pass it on to Steve monday and hopefully it will be fixed soon.
Wicked
thanks for reporting the bug,
and i'm sorry many of you players experience this.
I will pass it on to Steve monday and hopefully it will be fixed soon.
Wicked
[4369376]
Fire Devil (GB1) [None]
:: April 2, 2016, 6:22 p.m.
Hey @Wicked
How come GGE don't work on the weekends? Surely the community would be much easier to handle if you could pass info and get a response within a day? Couldn't you somehow persuade Steve to check up on the forums daily. Would help a lot and won't take up much time either.
How come GGE don't work on the weekends? Surely the community would be much easier to handle if you could pass info and get a response within a day? Couldn't you somehow persuade Steve to check up on the forums daily. Would help a lot and won't take up much time either.
[4370750]
CM Arcanine [None]
:: April 4, 2016, 1:53 p.m.
Hey guys,
We're aware of the problem with some event decorations not going out, but it seems to be a difficult one to track down. In the meantime, our Support Team would be happy to give you a hand with it, just bear in mind there may be a longer waiting time than usual right now.
@Fire Devil (GB1) I do try and check sometimes, but what you have to remember is that I'm a person too
I need my time off as much as everyone else does, since this is my full time job. It's also a point to remember that the entire team is away on the weekends, so regardless of whether or not I'd be around, there wouldn't be any concrete information unless I had it all myself.
Regards,
Steve.
We're aware of the problem with some event decorations not going out, but it seems to be a difficult one to track down. In the meantime, our Support Team would be happy to give you a hand with it, just bear in mind there may be a longer waiting time than usual right now.
@Fire Devil (GB1) I do try and check sometimes, but what you have to remember is that I'm a person too
I need my time off as much as everyone else does, since this is my full time job. It's also a point to remember that the entire team is away on the weekends, so regardless of whether or not I'd be around, there wouldn't be any concrete information unless I had it all myself.Regards,
Steve.
[4371445]
Osiris (GB1) [GB1]
:: April 5, 2016, 12:47 a.m.
Considering your business runs 24/7 right across the world wouldn't it be logical to have a 24/7 service? It is possible for people to work outside the 9-5 constraints. How hard would it be (and how GREAT would it be for business) if you had remote workers across the world; bug fixers and customer services especially. And doesn't that also serve to open you up to amazing and talented employees from an even wider pool of people.
Problems would be fixed quicker; queries answered faster; issues escalated as soon as they arose. WOW! How much more would your customers love you? And by having employees working remotely, you wouldn't even have to pay any overtime (except weekends of course, but as that is probably when there is the greatest activity it's a bit of a no-brainer that everyone would benefit from a skeleton weekend cover).
Just imagine coming to work in the morning and finding that a problem was logged overnight but the Tech guy in Australia or the US logged it, worked on it and fixed it. One less thing to worry about.
Problems would be fixed quicker; queries answered faster; issues escalated as soon as they arose. WOW! How much more would your customers love you? And by having employees working remotely, you wouldn't even have to pay any overtime (except weekends of course, but as that is probably when there is the greatest activity it's a bit of a no-brainer that everyone would benefit from a skeleton weekend cover).
Just imagine coming to work in the morning and finding that a problem was logged overnight but the Tech guy in Australia or the US logged it, worked on it and fixed it. One less thing to worry about.
[4371451]
bobjoerock (US1) [None]
:: April 5, 2016, 12:53 a.m.
Okay that great, how GGE is pay for it??? Oh, screwing the ruby and non-ruby player gap even bigger that a great idea.
[4372092]
Osiris (GB1) [GB1]
:: April 5, 2016, 7:19 p.m.
Well they pay for it the same way they pay for their staff normally. The whole point is that the remote Tech in the US or Australia, or India or wherever is working his or her normal working hours which, being in different time zones to Berlin means there is more of a 24 hour period covered by staff, and not a penny paid in overtime - I don't see what the problem is.
And as for the weekend cover, yes, of course that needs to be paid for but a) those people would have the appropriate time off during the week (and that actually suits some people), and b) getting problems resolved sooner means losing fewer players who are fed up of the catalogue of ongoing errors which is currently impacting on income streams anyway
I don't understand why you think anyone is getting screwed that way. It's quite logical and makes good business sense
And as for the weekend cover, yes, of course that needs to be paid for but a) those people would have the appropriate time off during the week (and that actually suits some people), and b) getting problems resolved sooner means losing fewer players who are fed up of the catalogue of ongoing errors which is currently impacting on income streams anyway
I don't understand why you think anyone is getting screwed that way. It's quite logical and makes good business sense
[4376646]
Alex Sheng (INT1) [None]
:: April 11, 2016, 4:40 a.m.
I also have the same problem, i sent an attack to the boss castle in Thorn King Normal mode, then i went offline. When i am online again, i received the victory battle report against the boss castle, but i didn't receive the Throne of the Necromancer deco. Right after i email support, support says "We have forwarded your questions to support and you will get a response shortly. We've also emailed you a copy of your question." there should be a ticket number generated and a notice sent to my email account, but i didn't receive the notice in my email account ( i double check my email account to make sure i spell it correctly). GGE, what is happening?