Forum: empire-en

Board: [818] General Discussion

Topic: [305266] Dear Steve ( [email protected])

[-305266] Soul4Life2 (NL1) [NL1] :: April 7, 2016, 6:20 p.m.

Dear Steve, since my players in my alliance ( and a hell of a lot other players from what l hear )can't get any help throught normal way of support, nor through the forum, we're obligated to take stronger actions.
For those players that are interester in what kind of steps, just follow this:
We're going to demand help at:

[4374031] UD1 (INT1) [INT1] :: April 7, 2016, 6:29 p.m.

I wish you the very best my friend , and hope you get what you are due, there is no support , its there way or the highway GGE Golden Goosw will soon stop laying golden eggs . 

[4374047] millwall97 (GB1) [GB1] :: April 7, 2016, 6:48 p.m.

[4374158] UltraFlavoured (GB1) [GB1] :: April 7, 2016, 9:06 p.m.

I had a massive issue with support over the months of February and March. Much I reported on here.

Many messages to and from. I took my case pretty far -(To the point of account deletion and outside legal action) There was a full week of silence.

Once the messages started again and to my surprise GoodGame Support actually gave just that. Yeah even I could not believe it.

It was first time in 7 weeks in which they actually wanted to help. (From my opinion and experience)
I am please to say (I will be slaughtered for this but) they did their best to rectify my situation . 
They changed tactics totally - and I was pleased as I could of been after being explained why certain things would be hard to implement.

They empathised, sympathised and rectified .

Most likely a pseudonym but Jamie was very helpful.

I think they might of been on a training course?

~Ultra

PS All that information is easily found on there website. So players with issues can easily have access to the same information.

[4374171] Jeffery~West (US1) [None] :: April 7, 2016, 9:28 p.m.

You don't know how hard I tried to find the personal email of the CEO Kai Wawrzinek but no luck, could of talked to him about his companies ethics

[4374176] Wicked [None] :: April 7, 2016, 9:37 p.m.

Hello there,
i get it is frustrating to wait a long time.
But i wanna point out that contacting those emails will not get you any further/faster in responding.
i advise to wait abit more patiently, they try their best to get back to you asap.

[4374409] CM Arcanine [None] :: April 8, 2016, 8:29 a.m.

Hey guys,

Yeah, just wanted to back up what Wicked has stated above. We know that the support times are super longer right now, but the team are really trying their best to get back to everyone as soon as they can. Contacting these other mails won't do anything, as they're for business partners, not players.

Thanks for being patient thus far, and apologies for the wait,

Steve.

[4374437] overlord90098 (GB1) [GB1] :: April 8, 2016, 9:26 a.m.

Hire more members of support i'm sure you can train a few more or maybe not break the game every god damn update 

[4374874] Soul4Life2 (NL1) [NL1] :: April 8, 2016, 7:10 p.m.

Steve, it's not only that support is taking ages to respond, but lot of people CAN NOT send in a ticket to begin with, neither are they able to post in the forum. I've posted several times about this, even on your personal page, but yet you still have to reply to any of those messages.
So those players have NO OTHER OPTIONS then to send their helprequests to the above emails.
How on earth are they supposed to get support for lost troops & tools ( Beri - issue ) gemstones and commanders not working properly,not being able to post on the forum,  payment
issues etc if they can't even get to send a mail to support nor post on the forum?
It's bloody insulting that issues are taking so long being solved, after all most of the players who are having those problems in MY alliance are players who buy rubies, so they're paying customers
Since l'm not allowed to contact support for other players it's impossible to get them help any other way

[4376860] Mario999 (GB1) [GB1] :: April 11, 2016, 12:28 p.m.

Steve 

When supports idea of settling an issue is to put 2 wishing well pennies into your account as "A GESTURE OF GOODWILL" you know they are sat back laughing at you, so far I estimate you have lost a few Hundred £££ from me alone  as I wont buy until I get the berri tools back, simple as that, it costs support nothing, if they look at my UK account you will see what I have spent, A LOT lol over the years, yet to give me what I lost in tools which would cost GGE £0.0000000000000 is a no?

Customer Service? strange if it is lol