Forum: empire-en

Board: [818] General Discussion

Topic: [305618] Customer Service (or the lack of it)

[4422683] wert855 (IN1) [None] :: May 19, 2016, 11:21 a.m.

am still waiting for a ticket from a week like Genghis @CM Arcanine ur guys on support may have loads of wrk but pls before any other update i need my reply

[4422684] wert855 (IN1) [None] :: May 19, 2016, 11:21 a.m.

atleast they shd say they've got it

[4422703] UltraFlavoured (GB1) [GB1] :: May 19, 2016, 11:45 a.m.

For what its worth, when i sent a ticket in which was taking a while for a follow up response I contacted another CM from a different language forum who promptly followed up . 

There was an issue with the system which made my ticket fall into a limbo state. (Best way to describe it)

I suggest contacting a CM with your Ticket number.

The delays are terrible - as with everything when you have a terrible structure.

~Ultra

[4422714] CM Arcanine [None] :: May 19, 2016, 11:54 a.m.

Aye, as @UltraFlavoured (GB1) has said, I can always take a look into the ticket for you, if you think that something may have gone wrong. There are delays right now, but if it's taking too long, I'll gladly have a look into it and make sure there's not a major problem.

Cheers for being patient guys,

Steve.

[4422760] wert855 (IN1) [None] :: May 19, 2016, 12:56 p.m.