Goodgame Studios forum archives ::

Forum: empire-en

Board: [818] General Discussion

Topic: [308624] how long are we slaves to no support from GGe

[-308624] jbair (INT1) [INT1] :: May 21, 2016, 4:10 p.m.

hello

I had an issue on April 29 last month that's count them 31 days have passed

support has yet to settle our complaint

How does anyone light a fire under their butt or at least tell me how much longer do we wait

and thank you publicly GGE for cheating players for one whole month and counting

[4426395] wert855 (IN1) [None] :: May 22, 2016, 9:01 a.m.

TRUE
TRUTH MUST WIN

[4426585] Wicked [None] :: May 22, 2016, 1:07 p.m.

Hello,
I know it is frustrating that ticket support is taking a long time..
Did you recieved an automatic reply that they recieved your ticket?
Regards

[4438386] jbair (INT1) [INT1] :: May 31, 2016, 1:45 a.m.

yes got the ticket same day then nothing so did another got that ticket auto response then nothing so did a 3rd still nothing but the response that they were inundated last few days and I'm sitting since april 29

a thief is still a thief and that is GGE at the present time

[4438387] jbair (INT1) [INT1] :: May 31, 2016, 1:49 a.m.

Hey GGE I don't want your stinking badge merit emails I want the full purchase I made so MAN UP

[4438458] JJJJJJSK (AU1) [None] :: May 31, 2016, 7:12 a.m.

Wicked said:

Hello,
I know it is frustrating that ticket support is taking a long time..
Did you recieved an automatic reply that they recieved your ticket?
Regards

@Wicked

I've been told before none of the responses are automated, unless your talking about the usual first response of, sorry, no issue here, deal with it, no fault has occured on GGE's behalf. Seems to be the regular reply from what I have experienced and what im reading on the forums...

@CM Arcanine
@CM Popeye

Would you guys/girls be able to assist people individually if they are to PM you with ticket numbers and an objective summary of what has occured so you can help them sort through it faster ?

IE: My comments above are not objective or constructive, but if they are to send you something to summarise what has happened with the ticket number etc can you help them individually or thats beyond your scope ?

Food for thought.

JJ.

[4438562] CM Popeye [None] :: May 31, 2016, 10:16 a.m.

Send me the details of your ticket, and I will do my best to see what is going on. I will say that the team was quite behind for a while due to limited resources, but are now back at full strength and making great progress in the queues. I know it is frustrating having to wait so long for a response, but I can assure you things are looking better atm.

-Popeye

[4439344] Mavarick (US1) [US1] :: June 1, 2016, 4:24 a.m.

Support is non-existent in the game UNLESS the item in question harms the game.

Example: recently after an update some players were able to sell deco items that they did not actually have.

within hours support had caught the bug, fixed it AND charged the coins back against the people who had sold items they did not have

Now that's customer support .. oh wait .. I should say Game owner support. wouldn't it be nice if support gave us assistance like that.

Oh and 31 days waiting?? I got that beat. I checked yesterday on a ticket I submitted April 19.

The message I received was "We just received your message, we will address it shortly " Shortly?? It took over 40 days to RECIEVE it. I can assume shortly will be 120's days MAYBE. Do they expect us to lose our money buying Ruby's and packages trying to work around these bugs while waiting for support to wake up and do their jobs all the while knowing full well we wont be reimbursed for our losses. And please don't say I need to send a request to support for follow up .. it will just gets ignored like all the rest.

[4439478] CM Popeye [None] :: June 1, 2016, 10:15 a.m.

@Maverick The incident you are referring to was not a support matter, and was handled by a different team. It was an exploit that threatened the economy of the game, which is why it was dealt with so quickly.

I do understand that the long waiting times are frustrating, but the team is doing their best to get caught up.

-Popeye

[4457603] jbair (INT1) [INT1] :: June 15, 2016, 5:22 a.m.

hello guys it is JUNE 15 AND SUPPORT HAS STILL TO SETTLE OUR COMPLAINT OF THEM STEALING FROM US AT this POINT THEY ARE STILL CONSIDERED THIEVES

[4457605] jbair (INT1) [INT1] :: June 15, 2016, 5:26 a.m.

DO THEY ACTUALLY EXIST THIS SUPPORT TEAM ? ? ? ?

[4457649] jbair (INT1) [INT1] :: June 15, 2016, 7:07 a.m.

hello again

let me just keep adding till they are fed up with me

I was in need desperate need its why I PAID CASH FOR A PRODUCT that they stiffed me for and kept me in desperate state

[4457725] CM Arcanine [None] :: June 15, 2016, 9:14 a.m.

Hey @jbair (INT1),

Please don't keep spamming and swearing. I'ma ware that it's frustrating to not receive a response, but please just send me your ticket number in a Pm so that I can take a look at it.

All the best,

Steve.

[4457798] Klingon (RO1) [None] :: June 15, 2016, 10:52 a.m.

im sorry to tell that but u pay and u don't get the product u must be refunded. im not sure about time, 14 days or so. if ur complaint its about something else then be patient, they will solve it. when a single person handle thousands tickets and most of them are generated by a bug that affect all players then image how difficult is to get your particular issue. i just say what i think ...

[4466854] eibbed62 (AU1) [AU1] :: June 23, 2016, 1:30 p.m.

Well I didn't get a response to my ticket. And I must say it has been a pain in the proverbial, to be unable to sign in to the forum. But suddenly today, YAY!!! So here I am saying thank you to whomever fixed the issue that has prevented me from signing in for the last couple of weeks. I did see the thread from @CM Arcanine about this problem. I also saw that the thread was closed though I still couldn't sign in. Thankfully it has only been a couple of weeks. I was beginning to get worried.

Whatever the problem was, I hope it has been fixed permanently.

Regards,
Debbie