Forum: empire-en

Board: [818] General Discussion

Topic: [317793] Support Guy Sebastian Gone

[-317793] Mikeshot2 (GB1) [GB1] :: Aug. 30, 2016, 10:12 a.m.

Well it does make sense - the only support guy that actually tried to help CUSTOMERS - Probably dismissed for being customer focused - GGE send me his number - I will get him a job lol - 

[4545870] Philt123 (GB1) [GB1] :: Aug. 30, 2016, 10:24 a.m.

unfortunatly it seems to always be the way when there are company wide redunancies, the best employees, ie those with the strongest skills those best at their jobs, are those that are most likely to be able to find alternative employemnt quickly and easily.  So when situations like this arise they decide to jump ship before being at risk of being pushed, even though in reality it would have been very unlikley they would have been on the to go list.

Sad but often the case the best talent leaves first :-(

[4545876] FamousJohn8 (GB1) [None] :: Aug. 30, 2016, 10:38 a.m.

The one helpful one away .....  ffs

[4545878] ShadowOfEvil (GB1) [None] :: Aug. 30, 2016, 10:40 a.m.

Wait....how do you know this?

[4545883] Mikeshot2 (GB1) [GB1] :: Aug. 30, 2016, 10:42 a.m.

ShadowOfEvil (GB1) said:

Wait....how do you know this?

Hello Mike,

Please accept my apologies for the delay.  Sebastian has actually left the company and it's taking us a bit longer than we would like to reassign all his cases that he was dealing with.

[4545884] ShadowOfEvil (GB1) [None] :: Aug. 30, 2016, 10:43 a.m.

Mikeshot2 (GB1) said:

ShadowOfEvil (GB1) said:

Wait....how do you know this?

Hello Mike,

Please accept my apologies for the delay.  Sebastian has actually left the company and it's taking us a bit longer than we would like to reassign all his cases that he was dealing with.

Well shit
He's the only guy who was helpful

[4545930] Chris2307 (GB1) [None] :: Aug. 30, 2016, 11:09 a.m.

Mikeshot2 (GB1) said:

ShadowOfEvil (GB1) said:

Wait....how do you know this?

Hello Mike,

Please accept my apologies for the delay.  Sebastian has actually left the company and it's taking us a bit longer than we would like to reassign all his cases that he was dealing with.

Sebastian was GGS' greatest employee. They are now totally incompetent without him.

[4545934] JJJJJJSK (AU1) [None] :: Aug. 30, 2016, 11:11 a.m.

Originally I had ONE good story of GGE fixing a fault and it was with him...  After that dealt with him two other times and he again, was able to get to the bottom of it. 

Took him a week or so but he followed it up properly each time.  That chit is fked / 

[4545952] The Carnifex (US1) [US1] :: Aug. 30, 2016, 11:28 a.m.

I only ever had 1 ticket. It was him who sorted it within 2 days.

[4545960] mikesmight123 (GB1) [GB1] :: Aug. 30, 2016, 11:35 a.m.

Such a shame to see one of the few brilliant people at GGS leave, especially one at support.

[4545974] flug (NL1) [NL1] :: Aug. 30, 2016, 11:44 a.m.

probably he had to support GGE only

[4546356] Mikeshot2 (GB1) [GB1] :: Aug. 30, 2016, 4:54 p.m.

And now Steve -

GAME OVER  

[4546360] ang1243 (GB1) [GB1] :: Aug. 30, 2016, 4:57 p.m.

[4546361] Father of All (GB1) [GB1] :: Aug. 30, 2016, 4:58 p.m.

ang1243 (GB1) said:

You summed up everyone on here

[4546367] overlord90098 (GB1) [GB1] :: Aug. 30, 2016, 5:05 p.m.

f*** it everyone we need to get some of the good GGS employees better jobs let's go to Germany

[4546627] hornby19 (GB1) [GB1] :: Aug. 30, 2016, 7:50 p.m.

seems abiut right for ggs...he was too good to players for ggs

[4546720] mightymike2000 (GB1) (Banned) [None] :: Aug. 30, 2016, 8:32 p.m.

overlord90098 (GB1) said:

f*** it everyone we need to get some of the good GGS employees better jobs let's go to Germany

yo when im older going back to germany might aswell be the 1 helpfull person in support team at ggs

lol

[4555208] Mikeshot2 (GB1) [GB1] :: Sept. 5, 2016, 9:42 a.m.

[4555494] Chris2307 (GB1) [None] :: Sept. 5, 2016, 2:47 p.m.

It would appear that GGS have now taken the step to send out a template reply to all unanswered support tickets, explaining that if you do not reply they will automatically close them and mark as resolved, citing their recent structural changes as the reason.

But don't worry - they go on to explain Empire will remain open. GGS just don't give a flying f*ck about any form of communication anymore. 

[4555519] Philt123 (GB1) [GB1] :: Sept. 5, 2016, 3:18 p.m.

Yep had one of them!!!  errrr no my issuse did not magically resolve itself, and err yes i still want my problem resolved!!

It really is simple if you want to stop getting people putting tickets in properly test your updates, fix your current issues, and as if my magic people will stop putting so many tickets in!!!!