Forum: fourkingdoms-en
Board: [662] Official announcements
Topic: [17701] Official statement regarding the forum downtime
[-17701]
CM Evoke [None]
:: April 13, 2015, 10:13 a.m.
Dear community,
We would like to apologize for the long downtime experienced in our forums over the last week.
We noticed irregularities caused by an attack, and for security reasons we decided to take the forums offline immediately and analyze the situation.
After a thorough investigation of this incident, we have no evidence that any data was copied. In order to minimize risk, we are contacting anyone who might have been affected to ask them to change their password. We would therefore ask you to please check your emails.
The data stored in our forums includes your user name, e-mail address, and - in encrypted form - your password (we do not store payment data of any kind).
Security is of the utmost importance to us. We used the last few days to take the appropriate measures to review and bolster our level of security even more.
Again, we apologize for any inconvenience this may have caused.
Your Goodgame Studios Team
We would like to apologize for the long downtime experienced in our forums over the last week.
We noticed irregularities caused by an attack, and for security reasons we decided to take the forums offline immediately and analyze the situation.
After a thorough investigation of this incident, we have no evidence that any data was copied. In order to minimize risk, we are contacting anyone who might have been affected to ask them to change their password. We would therefore ask you to please check your emails.
The data stored in our forums includes your user name, e-mail address, and - in encrypted form - your password (we do not store payment data of any kind).
Security is of the utmost importance to us. We used the last few days to take the appropriate measures to review and bolster our level of security even more.
Again, we apologize for any inconvenience this may have caused.
Your Goodgame Studios Team
[85161]
CM Evoke [None]
:: April 14, 2015, 11:21 a.m.
Dear Community,
First of all, we would like to apologize for taking the forums offline again over the evening.
The good news though, is that this downtime was not caused by further attacks. The combination of introducing the new security measures, along with a lot of community members rushing back to the forums, overloaded the Forum server, which resulted in the sites being unavailable. Over the past few hours however, we've performed some maintenance on the forum servers to make them more powerful and stable.
We are confident that the improvements made should keep the forums up and running from now on.
Thanks for your understanding!
Your Goodgame Studios Team
First of all, we would like to apologize for taking the forums offline again over the evening.
The good news though, is that this downtime was not caused by further attacks. The combination of introducing the new security measures, along with a lot of community members rushing back to the forums, overloaded the Forum server, which resulted in the sites being unavailable. Over the past few hours however, we've performed some maintenance on the forum servers to make them more powerful and stable.
We are confident that the improvements made should keep the forums up and running from now on.
Thanks for your understanding!
Your Goodgame Studios Team