Forum: empire-en
Board: [585] Technical Assistance
Topic: [77599] lost troops
[1398772]
RafiWarrior [None]
:: Oct. 7, 2012, 1:10 p.m.
this is the 1 millionth thread about missing troops post on another if they havent been shut down and contact support
[1398791]
siredunks (GB1) [None]
:: Oct. 7, 2012, 2:15 p.m.
i have lost 200 of my troops... not returned after a battle! this has also happened at beginnin of my game but dint say anyfing about tht time as thought it wouldn.t happen again! how do i get them back?
Thread merged with one on existing topic - Bunzy
Thread merged with one on existing topic - Bunzy
[1398792]
trebor4615 [None]
:: Oct. 7, 2012, 2:15 p.m.
i can tell others had this issue. i sent an attack out last night and the troops didnt come back
[1398795]
666Scarab [None]
:: Oct. 7, 2012, 2:28 p.m.
i don't know but has happened to me several times, send them into battle log off, come back later read message battle won, look to see how many troops still alive, but can't find them in my castle
[1398800]
Cdat [None]
:: Oct. 7, 2012, 2:40 p.m.
Send a sitrep to the support group via e-mail. They cannot help you here. The wait time and issuance of tickets has greatly improved.
[1398801]
Cdat [None]
:: Oct. 7, 2012, 2:42 p.m.
Go to game support. Describe exactly when and where this happened and how many troops were lost. Between 9-5 weekdays, you'll receive a ticket stating they have received your report and within a day or 2, you'll get your troops back.
It is a known game glitch and they're working on it. You must send a report to the support team via the game help sextion. Tell them how many troops were lost. They will be replaced. Consider it an act of god or what have you and continue your game.
The only way to get them back is through game support. Their response time is greatly improved. Try it.
Support seems a little slow on weekends but as long as you notify them and get a ticket issued, you'll get your troops back. Just an FYI, I only lose troops from my main castle.
Support used to be 2-3 weeks getting done but last week I was getting them returned within 24 hours of getting a ticket issued.
Bug is still there but response time has vastly improved and now, they're actually assigning a problem ticket to track with. 2 thumbs up to Game Support for getting their stuff together.
It is a known game glitch and they're working on it. You must send a report to the support team via the game help sextion. Tell them how many troops were lost. They will be replaced. Consider it an act of god or what have you and continue your game.
The only way to get them back is through game support. Their response time is greatly improved. Try it.
Support seems a little slow on weekends but as long as you notify them and get a ticket issued, you'll get your troops back. Just an FYI, I only lose troops from my main castle.
Support used to be 2-3 weeks getting done but last week I was getting them returned within 24 hours of getting a ticket issued.
Bug is still there but response time has vastly improved and now, they're actually assigning a problem ticket to track with. 2 thumbs up to Game Support for getting their stuff together.
[1398847]
legendofrode [None]
:: Oct. 7, 2012, 4:43 p.m.
same lost all my troops and also my honour..
[1398870]
Lord Smithe [None]
:: Oct. 7, 2012, 5:30 p.m.
Me and a some other Members Have noticed that sometimes when you attack a player castle and don't stay on the game your troops go and attack the player but even when we win the battle and lose no soldiers the soldiers never return back to the castle and dissapear. i don't know if this is supposed to happen or if it is a bug or something but it is really annoying.
[1398872]
GreatHussain [None]
:: Oct. 7, 2012, 5:33 p.m.
I Have noticed that sometimes when I attack a player castle and don't stay on the game my troops go and attack the player but even when we win the battle and lose no soldiers the soldiers never return back to the castle and dissapear on their way back. I don't know if this is supposed to happen or if it is a bug or something but it is really annoying.
Thread merged with one on existing topic - Bunzy
Thread merged with one on existing topic - Bunzy
[1399019]
Frank Weihrauch [None]
:: Oct. 7, 2012, 11:13 p.m.
Hi,
again and again I am loosing soldiers after I battle a robber baron. When I look at the stats and have a certain number left after a battle, they never arrive back at my castle. I need to build a new army from zero.
This is very annoying especially right now when you don't have the time because of the event.
You can look at my victory stats and see how many survive the battle but never return.
Thanks.
Bogumil
Thread merged with one on existing topic - Bunzy
again and again I am loosing soldiers after I battle a robber baron. When I look at the stats and have a certain number left after a battle, they never arrive back at my castle. I need to build a new army from zero.
This is very annoying especially right now when you don't have the time because of the event.
You can look at my victory stats and see how many survive the battle but never return.
Thanks.
Bogumil
Thread merged with one on existing topic - Bunzy
[1399025]
evets4 [None]
:: Oct. 7, 2012, 11:56 p.m.
[1399060]
Frank Weihrauch [None]
:: Oct. 8, 2012, 3:07 a.m.
thank you, will do.
[1399088]
MightyQwerty1 [None]
:: Oct. 8, 2012, 5:24 a.m.
It's not just against robber barons. I sent an attack today with over 300 troops and 120 mauraders. The battle report says I had zero losses, yet 5 hours later when I log in I've got 100 two handed swordsmen and that's it! Give me an frigging break!
I want to say that this game is compelling, however, there are a great many problems, both with glitches and with design issues that seriously hamper the enjoyment level of the game and it makes the player question whether the time spent is worth the "reward" of playing. I personally am at a point where I've got so much time invested that I find it hard to give it up, however, set backs such as the loss of troops and other such garbage really make me question every day why I keep coming back.
I want to say that this game is compelling, however, there are a great many problems, both with glitches and with design issues that seriously hamper the enjoyment level of the game and it makes the player question whether the time spent is worth the "reward" of playing. I personally am at a point where I've got so much time invested that I find it hard to give it up, however, set backs such as the loss of troops and other such garbage really make me question every day why I keep coming back.
[1399090]
HE E NALU [None]
:: Oct. 8, 2012, 5:26 a.m.
I have tried the (contact us) and it will not send. What is wrong with this game? I cannot login on another browser either. Lost troops, etc, can't contact support, how do you get help? [email protected]
[1399091]
InfHarry [None]
:: Oct. 8, 2012, 5:31 a.m.
I have the same problem. Sent to support... I hope this bug will be fixed.
[1399104]
aasiya [None]
:: Oct. 8, 2012, 6:38 a.m.
i lost my 200 troops yesterday night even after gaining the victory. please give back my troops.:(
Thread merged with one on existing topic - Bunzy
Thread merged with one on existing topic - Bunzy
[1399110]
Unknown
:: Oct. 8, 2012, 6:54 a.m.
Sorry are you saying that your missing troops are returning. Or that they have not returned. If they have not returned, please email GGS Support outlining all the details.
Apologies for the delay due to being inundated with tickets. If you have received an acknowledgement email and still require support please reply to the email stating so. Please do not send more than one email as it just causes further delays.
Apologies for the delay due to being inundated with tickets. If you have received an acknowledgement email and still require support please reply to the email stating so. Please do not send more than one email as it just causes further delays.
[1399175]
NewDaedulus513 [None]
:: Oct. 8, 2012, 11:35 a.m.
I gained the travelling knights--who promptly ate me out of house and home--BEWARE!
So, what happened to my troops? They don't seem to be anywhere.
So, what happened to my troops? They don't seem to be anywhere.
[1399211]
NoblePoo2 [None]
:: Oct. 8, 2012, 3:03 p.m.
I have lost all my travelling knights except one, which i didn't fight with, after the battle, they didn't appear in my main. Please can you sort this out quick, as i need these troops to attack, i will send complaints and spread bad word if this problem is not solved soon
[1399213]
karthickraj [None]
:: Oct. 8, 2012, 3:47 p.m.
i have lost my 20 macemen and 8 spearmen while attacking rober barron castle and on the way back...
what about my soldiers... very unhappy
what about my soldiers... very unhappy