Forum: empire-en

Board: [816] News from the world of Empire

Topic: [320602] Berimond Issues 08.10.16

[4583635] Xerxes I (GB1) [GB1] :: Oct. 8, 2016, 3:42 p.m.

BFC (GB1) said:

Sorry this isn't good enough I have spent a load of rubies on tools and carts was about to take 1st place how the hell can you end it mid flow!

What the feck is wrong with you as a company!!!!!!!

Tell you what refund my 300k rubies Give me claw king title 1 million food and kiss my arse for forgiveness

Alliance event ends early because of a glitch then Beri ends early because of a glitch except with Beri no warning

You give us Foreign Invaders version 2 which no one wants and the prize on offer is something you have offered already

You don't work weekends, please tell me what do you do?, bunch of cretins

This game is a fu*king shambles

BFC

Couldnt agree with you more mate, this is just getting ridiculous 

[4583644] SønderjyskE (SKN1) [None] :: Oct. 8, 2016, 3:42 p.m.

Looool :-)

[4583668] UltraFlavoured (GB1) [GB1] :: Oct. 8, 2016, 3:44 p.m.

REFUND ALL MONEY SPENT WHILE BERIMOND WAS RUNNING

Say sorry to your customers correctly. Then learn for your mistakes.

- Simply issuing some statement , Conning your players out of what they have earned and STILL taking customers money is absolutely disgraceful

But then again you have been disgraceful as a company for well over a year..
Customer service -Disgraceful
General gameplay - Disgraceful 
Response times - Disgraceful
Communication - Disgraceful.

In fact the only thing you are good at is blaming your customers and taking their money.

We have all been GGE'D once again.

Someone needs to call Guinness book of records - It must be a new record for number of F/ck ups in a single game within a week.

~Ultra

[4583688] Alias52 (GB1) [GB1] :: Oct. 8, 2016, 3:45 p.m.

Same here. Could only join Beri when I got home from work yesterday and have spent the usual day building up, moving troops over and generally preparing for the frantic hours of activity needed to get the gallantry points up. So, 2 hours before I begin, the event just vanishes and, by your definition, folks like myself will just be left with nothing, as we hadn't started.


Not good - but I wish I was surprised...

[4583690] bully22 (GB1) [None] :: Oct. 8, 2016, 3:45 p.m.

UltraFlavoured (GB1) said:

REFUND ALL MONEY SPENT WHILE BERIMOND WAS RUNNING

Say sorry to your customers correctly. Then learn for your mistakes.

- Simply issuing some statement , Conning your players out of what they have earned and STILL taking customers money is absolutely disgraceful

But then again you have been disgraceful as a company for well over a year..
Customer service -Disgraceful
General gameplay - Disgraceful 
Response times - Disgraceful
Communication - Disgraceful.

In fact the only thing you are good at is blaming your customers and taking their money.

We have all been GGE'D once again.

Someone needs to call Guinness book of records - It must be a new record for number F/ck ups in a single game within a week.

~Ultra

This

[4583713] CucumberRick (GB1) [None] :: Oct. 8, 2016, 3:47 p.m.

So annoyed, this was over the weekend and all was planning on going for 60k and top 100 at least cos i was out for most of last two beris, had the camp set up and everything theres a lot of nice rewards building up including the deco and troops, i also wanted to recruit two days worth of imperial bowmen - now i might not keep 75% speed bonus on regular bowmen and not be able to recruit them at all

To make matters worse the beri invasion didn't happen this month and now the fi (i hate this event) came on without warning and an attack without tools took out a bunch of my troops and some armorer tools grrr, and no i don't want a bunch of troops i cant feed sent to my main as compensation i want every prize up to the 425 deco and top 100 

[4583727] Val27 (SKN1) [None] :: Oct. 8, 2016, 3:47 p.m.

Really gge... I was doing so good on this berimond i was so close of getting 1st spot and you stop the event.... i used alot of rubies on this event just to get 1st spot but no... you stop it also i really wanted 1st reward but no... those rewards that you will give us will probs be the top 50 and top 100 rewards -.- thanks so f'*cking much gge ....  I EVEN I USED ABOUT 5 - 10 HOURS STRAIGHT TO GET IT!

[4583772] ang1243 (GB1) [GB1] :: Oct. 8, 2016, 3:51 p.m.

overlord90098 (GB1) said:

so if you were in the top 50 you would receive the top 50 reward and the top 100? 

@overlord90098 (GB1)
Yes, this should be the case, it won't be started until Monday though.

cheza2000 (GB1) said:

Ang

People are going to need a lot more info and GGE are going to need to sort another comp pacckage. I have been building and about to start hitting when it went so a complete waste.

FI after a faulty alliance tourney was a stupid choice as well.

Thanks
Cheryl

Hi Cheryl @cheza2000 (GB1)

I'm starting to get more info now, and as I get more I will post it on here: GGS discovered heavy server load due to the berimond event; several servers were suffering and ending the event was the only option. Technically it is not possible to end it only on these servers. it is a global event, that is why every server is affected by this. That is the only stuff I know at the moment, as I find out more I'll pass it on.

In terms of having the Foreign invasion event after the faulty alliance tournament, given the problems that had been faced due to the previous event, I think it would have been highly unadvisable to change from the previously set event schedule, as this could have caused more problems.

ShadowOfEvil (GB1) said:

Would troops in berimond still return?

@ShadowOfEvil (GB1) 
Yes, they should return, if they haven't returned, refresh the game, and they should be there.

Seto Kaiba (GB1) said:

When do we receive the rewards 

There should be some compensation too 2nd time this week this has happened

@Seto Kaiba (GB1)

The rewards and a compensation package should be arranged on Monday as far as I know.

Osiris (GB1) said:

So spending the first day as I do building my camp and armies up so that I can start work on the second and subsequent days has been something of a waste of time!  That's a kick in the teeth if ever there was one.

Come on GGS, you have to accept sooner or later the bugs are coming out thicker and faster than anything else. It's not exactly good for the game is it?  About time the main focus was directed to bug fixes before bringing out new features that will only bring with them yet more bugs.

Angus I do hope they listen to you more than they do to the rest of us because this is getting beyond a joke.

Hi @Osiris (GB1)

The fact that berimond is different in that people spend a day or so building up before hitting often has been highlighted by moderators internationally, and so this should be taken into account when working out rewards and compensation packages.

I personally believe that GGS are trying to sort out bugs at the moment rather than bringing out updates, as has been proven in a few of the recent bug fixes which have replaced updates.

General Address:

We are aware that people have spent lots on the event, as it is normally a highly reliable event that is a key part of many player's gameplay, I can only assure that I am doing all I can to get the proper amount of compensation to each individual.

[4583774] Avalonya (NL1) [NL1] :: Oct. 8, 2016, 3:51 p.m.

For those who are interested in it, they are currently overworking their Customer Service, hence why we are getting so much detailed information recently when events stop. 

There never will be a way that everyone is satisfied, but there is recently a change in the way GGS is taking on the feedback they get from the community.

So I do understand some that are angry about the coins, rubies etc. they invested to have a succesful tournament, though I would really like us to stop cursing and offending others and the GGS Team. They are currently working very hard on re-establishing a satisfied customer base.

Overworking all the various bugs that we players experience. It will take a while before the game will be close to bug-free (completely bug-free is a fairytale). So let's keep giving them constructive critiscism, instead of cursing and offending people who also are just doing their job as good as they can.

[4583779] abab (GB1) [GB1] :: Oct. 8, 2016, 3:51 p.m.

As one of the big benefits of berimond are the rewards relating to the gallantry points, how about suspending the daily reduction on gallantry points until the next berimond as part of the compensation.
So, although we've lost the ability to increase our points at least they then won't reduce.

[4583810] Jassu (SKN1) [None] :: Oct. 8, 2016, 3:53 p.m.

I want my money back!!!!!!! I just started play Berimond!!!!!!!!!!!!!

[4583816] CucumberRick (GB1) [None] :: Oct. 8, 2016, 3:53 p.m.

and to top it off im low on coins was hoping to cme out of this event 500k more coins

[4583817] furiousPeppi (SKN1) [None] :: Oct. 8, 2016, 3:54 p.m.

Second disaster in one week! I want all my money back! I mean REAL money. or other really big compensation.  i do not buy any ruby before that I have asked where is my trophys for winning foreingn campaing. You never bother even answer tgat. Now GG failed campaing twice a week? what hobby this is?

[4583836] Mikeshot2 (GB1) [GB1] :: Oct. 8, 2016, 3:55 p.m.

BM ang1243 said:

Hi Everyone,

The Berimond event is being ended early, the rankings have been saved and so the rewards will be given out similarly to the rewards for the Alliance Tournament I believe.

There are various reasons that the berimond event had to be ended early globally:

• The event had a glitch from the very beginning meaning the rankings weren’t being displayed properly; the titles that each player had earned were not showing up on the rankings.

• The event had actually caused two servers to close temporarily (the polish and german servers), meaning players couldn’t login at all.

• Events can only be ended globally, so the event couldn’t have just been ended for the servers affected by the inability to login.

I’d like to apologise for the inconvenience caused by the event ending early, and if anyone has any more questions, I’ll have a go at answering them if you post them below There will also be a more detailed explanation coming later.

Apologies,

Angus

just one question Angus - Why on earth do we continue to play a game there is no interest in from it's owners? 

[4583890] CucumberRick (GB1) [None] :: Oct. 8, 2016, 4 p.m.

Mikeshot2 (GB1) said:

BM ang1243 said:

Hi Everyone,

The Berimond event is being ended early, the rankings have been saved and so the rewards will be given out similarly to the rewards for the Alliance Tournament I believe.

There are various reasons that the berimond event had to be ended early globally:

• The event had a glitch from the very beginning meaning the rankings weren’t being displayed properly; the titles that each player had earned were not showing up on the rankings.

• The event had actually caused two servers to close temporarily (the polish and german servers), meaning players couldn’t login at all.

• Events can only be ended globally, so the event couldn’t have just been ended for the servers affected by the inability to login.

I’d like to apologise for the inconvenience caused by the event ending early, and if anyone has any more questions, I’ll have a go at answering them if you post them below There will also be a more detailed explanation coming later.

Apologies,

Angus

just one question Angus - Why on earth do we continue to play a game there is no interest in from it's owners? 

good question
and a glitch in the title rankings is hardy a reason to shut down beri fix the titles glitch afterwards if you have to we didn't have beri invasion on green last month either, why bother doing good events if they keep shutting ti down

[4583894] Serna (GB1) [GB1] :: Oct. 8, 2016, 4:01 p.m.

Oh no the Foreigns  will not shut down that is there money  game and  alot of people buy those offers.. All they see is green and that is all they  care about..

[4583903] Osiris (GB1) [GB1] :: Oct. 8, 2016, 4:02 p.m.

Avalonya (NL1) said:

For those who are interested in it, they are currently overworking their Customer Service, hence why we are getting so much detailed information recently when events stop. 

There never will be a way that everyone is satisfied, but there is recently a change in the way GGS is taking on the feedback they get from the community.

So I do understand some that are angry about the coins, rubies etc. they invested to have a succesful tournament, though I would really like us to stop cursing and offending others and the GGS Team. They are currently working very hard on re-establishing a satisfied customer base.

Overworking all the various bugs that we players experience. It will take a while before the game will be close to bug-free (completely bug-free is a fairytale). So let's keep giving them constructive critiscism, instead of cursing and offending people who also are just doing their job as good as they can.

Whilst you are quite right that there will never be a bug-free environment, and that cursing doesn't help, GGS do need to be aware just how frustrated their customers (and indeed their raison d'être) are.  If we don't let them know that is tacit acceptance of an unacceptable series of events.

If only we could be confident that they would take our desperation on board.  And acknowledge just how loyal their player-base must be because they still keep playing and trying to weather the storm.

[4583943] BFC (GB1) [None] :: Oct. 8, 2016, 4:06 p.m.

cheza2000 (GB1) said:

Additionally it's nice to see GGS working on a Saturday. Am I cynical to think it has something to do with the german server not being able to login?

How bloody true this is!

[4583961] y79 (IN1) [IN1] :: Oct. 8, 2016, 4:09 p.m.

Hey Again I lost too much tools what you guys are doing ah ?

i lost my 12k splendors and 5k wall sheilds and 3k siege towers with 300vertecan demons

i need it back as fast as i can as my compensation....


I hope you guys give it as fast as u can

[4583971] annette car (GB1) [None] :: Oct. 8, 2016, 4:10 p.m.

started a feast,an spent lots of coins on troops,was hoping to get in the top lot, how can you possible compensate the galantry points.