Goodgame Studios forum archives
Forum: empire-en
Board: [816] News from the world of Empire
Topic: [320602] Berimond Issues 08.10.16
[4588183] tizmeusee (US1) [None] :: Oct. 11, 2016, 3:30 p.m.
Rosie, I didn't even get what was listed. Now what? In addition to the men/tools, I should receive the equipment rewards.

>>>>>Correction, received. Thanks.
[4588193] Imperius (GB1) [GB1] :: Oct. 11, 2016, 3:35 p.m.
Was expecting more then 200 demons after losing 1k of my own troops sending them over to beri & only 500 tools after using 1-1.5k mantles I was close to being over rank 100 so you should have made it first reward 1-5 second 50-100 & 3rd 100-200 that would've made it fair, hoping with this other gift package to be at least 1k horrors to make up all my losses  
[4588222] UltraFlavoured (GB1) [GB1] :: Oct. 11, 2016, 3:45 p.m.

We Just Got GGE'd


~Ultra
[4588224] CM Evoke [None] :: Oct. 11, 2016, 3:45 p.m.
Hey guys,

The first two lines is a round of what the top ranked players will receive, seen as all servers had different top rewards at the time it will be different depending on your server.

In short, this means that all players that reached the top 1, 50 and 100 will get their rewards.

@Chris2307 (GB1) first we will need to perform a hotfix for Berimond, however the team is currently working on a solution for this so that we can run it asap.

- Rosie
[4588237] Chris2307 (GB1) [None] :: Oct. 11, 2016, 3:49 p.m.
Thank you Rosie, I look forward to hopefully seeing the event back soon.
[4588243] chinu8 (IN1) [IN1] :: Oct. 11, 2016, 3:50 p.m.
Another proof of how bothered you about your customer service.
i mean...seriously,do u think those 200 troops and those bm tools are helpful at all for players who bought rubies and spent so many coins recruiting just to know that evrything is going in vain??
So it takes around 4 or 5 days to think of this "greatly satisfying"compensation package??
It wld be better if the gift package offers something satisfying to us...
And please start beriomnd again ...but not 2morrow(when nomads will be there and we will be confused abt what to hit)
And plz start Kala too...

With no regards 
chinu8
[4588252] nilsenvinder (SKN1) [SKN1] :: Oct. 11, 2016, 3:52 p.m.
1. What about the rubies spend on building the camp? - So we could get a decoration and especially the building materials??
2. The time skips and time spend on building the camp?

2. The tools on the way to beri when the crash happened?

3. I got the deamons, but not all the tools you promised?



[4588259] Rosey7403Gamer (GB1) [GB1] :: Oct. 11, 2016, 3:55 p.m.

That is a disgraceful compensation package horrors and tools do not make up for last weeks totally screw up of alliance tourney and Berimond screw job. Most of us would have maybe gained more from the event I am totally disappointed in Goodgame Studios now like a lot of people . How can a company that won game of the year last year fall apart the way they have in such a short space of time I have been a player for 3 years and love the game but there are so many small issues and even more problems occurring weekly now I have actually thought about leaving more than once recently

I refuse to spend money on this game now as I feel that by doing so I am giving them my approval to keep making mistakes

PLEASE GIVE US THE COMPENSATION WE DESERVE FOR YOUR MISTAKES , WE SHOULD ALL BE GETTING THE COMPENSATION LIKENED TO THE COMPENSATION WE RECIEVED THE LAST TIME THE SERVER CLOSED A HUGE AMOUNT OF MEN , TOOLS and COINS ALSO FOOD AT EVERY CASTLE AND OUTPOST THAT IS NO LESS THAN WHAT WE DESERVE 

If you don`t compensate us adequately more players will leave that is a guarantee as the feeling I am getting from 90% of the players is that we are sick of being let down and disappointed

I WILL SAY IT AGAIN THIS COMPO PACKAGE IS A DISGRACE AFTER ALL OF THE ISSUES LAST WEEK


[4588260] granddad best (GB1) [None] :: Oct. 11, 2016, 3:55 p.m.
CM Evoke said:
Hey guys,

The first two lines is a round of what the top ranked players will receive, seen as all servers had different top rewards at the time it will be different depending on your server.

In short, this means that all players that reached the top 1, 50 and 100 will get their rewards.

@Chris2307 (GB1) first we will need to perform a hotfix for Berimond, however the team is currently working on a solution for this so that we can run it asap.

- Rosie
  still no answear to the gp rankings ? why are you still taking 10 % off every day is this just so everyone has to start from scratch again if and when you do ever start the event again  ? can only recruit certain troops from  the higher  gp ranking and we cant achieve it now  bit like achievement points for events you never run like alchemeny another gge rip off
[4588366] Seox (NL1) [None] :: Oct. 11, 2016, 4:40 p.m.
Whaha..

This called a compensation package?

Daily price is even better.

RIP
[4588727] Osiris (GB1) [GB1] :: Oct. 11, 2016, 10:43 p.m.
Well that was a spectacular anti-climax of an apology! I keep trying to be positive because I cannot believe anyone would deliberately sabotage their own clients and their own business to such a degree.  Maybe that's where I am going wrong and Ultra is right. You cannot disappoint a pessimist and I am simply too optimistic.  Ultra on the other hand is far more pessimistic and he hasn't been let down once!
[4588884] Asteria (AU1) [AU1] :: Oct. 12, 2016, 5:59 a.m.
GGS you call this compensation??? The small amount of horrors and tools is actually ridiculous, extremely ridiculous that we are getting these "compensation packs" based on our level? I spent just as much time and effort than every but around 30 level 70's (was second for bears level 30-69) the CM's even mentioned you had our rankings still and would give us compensation packs based on them... Yet another let down by GGS...
[4588906] Haizaki Ryouhei (IN1) [IN1] :: Oct. 12, 2016, 6:40 a.m.
I mean, this is total disrespect being shown towards us.
all lazy people who take our money to fill thier bellies and dont even consider anything.
well done once again gge.
you never fail to dissapoint us :)

[4589188] UltraFlavoured (GB1) [GB1] :: Oct. 12, 2016, 9:30 a.m.
CM Evoke said:
Hey guys,

The first two lines is a round of what the top ranked players will receive, seen as all servers had different top rewards at the time it will be different depending on your server.

In short, this means that all players that reached the top 1, 50 and 100 will get their rewards.

@Chris2307 (GB1) first we will need to perform a hotfix for Berimond, however the team is currently working on a solution for this so that we can run it asap.

- Rosie
Thats just not good enough when you advertise an event for a certain time.

If you have to manage your time to play an event , the event is 4 days. 
You decide first 3 days your massively busy so you will plod along and on the last day you will smash it.

And you decided this because the was a time scale stipulated - of any changes to that time frame happens which is no fault of you own YOU SHOULD NOT BE PENALISED ,

If you was currently not in that position you have to come up with compensation equivalent as if you was to achieve it.

Its been 12 months of terrible communication , Mashed up start stop events and appalling customer service.

Your litterally giving away virtual items that only cost time and will not change the economy of the game .

We are sick of tired of it now. You need to be giving more than expected now 10x less.

Why do we either bother feeding this back to you, you just dont have the power to do anything other than upset customers.

~Ultra
[4589329] terminato (FR1) (Banned) [FR1] :: Oct. 12, 2016, 10:39 a.m.
C est se moquer des joueurs et ceux qui ont investis pour etre dans le top 50 et 100?Honteux,pas etonant que tout le monde arrete ce jeu
[4589508] Thibaut400 (ASIA1) [None] :: Oct. 12, 2016, 12:01 p.m.
terminato (FR1) said:
C est se moquer des joueurs et ceux qui ont investis pour etre dans le top 50 et 100?Honteux,pas etonant que tout le monde arrete ce jeu
Hi @terminato (FR1),

If you post here, in EN Forum, please speak english, or go in FR Forum ( https://community.goodgamestudios.com/empire/fr ) !

Thanks,

Thibaut400

--------------------------------------------------------------------
Bonjour @terminato (FR1),

Si vous postez ici, parlez en anglais ou aller poster sur le forum français. ( https://community.goodgamestudios.com/empire/fr )!

Merci,

Thibaut400
[4589754] Haizaki Ryouhei (IN1) [IN1] :: Oct. 12, 2016, 2:01 p.m.
Come on gge, show us some respect here.
Cant you guys cooperate at all??
like not even a little bit?

[4590753] NorthernSteel (SKN1) [SKN1] :: Oct. 12, 2016, 8:50 p.m.
I just wonder - 'cause the picture seems unclear (at least): Have we received any compensation at all yet. None of my members or myself has seen any compensation. Is this still a subject for consideration for GGE - or is there a final conclusion. I'm playing on the SKN1 server, bought the most expensive camp, invested a lot in devloping it and were ranked aming the top 100 before the whole thing disappeared. So far - I've not received any compensation. When will I get it?
[4590934] mazzel17 (NL1) [NL1] :: Oct. 13, 2016, 3:38 a.m.
BM ang1243 said:

Hi Everyone,


There are various reasons that the berimond event had to be ended early globally:

  • The event had actually caused two servers to close temporarily (the polish and german servers), meaning players couldn’t login at all.

  • Events can only be ended globally, so the event couldn’t have just been ended for the servers affected by the inability to login.


I’d like to apologise for the inconvenience caused by the event ending early, and if anyone has any more questions, I’ll have a go at answering them if you post them below. There will also be a more detailed explanation coming later.



Additional Information:

Why did we have to end Berimond early?


With the last update we reworked the quest system which was designed to harmonize much better with all of the ingame events. Everything went fine and worked as intended but there was a special case where this optimization couldnt keep up with the Berimond mechanics. In this event you have quests about destroying another faction's tower. Once this was done, each player of a faction should have had this quest completed even if they didn't do it. At this point the server experienced a massively increased data load. The server tried to achieve this for thousands of players at the same time. The problem was only related to the questbook but it caused heavy problems to the server, which itself worked fine. The massive data load forced it to its knees, because a short-term solution couldnt be found at that point and to avoid further frustration and losses it was decided to go for a premature end of Berimond, for the sake of server perfomance. Since this is a global event it is not possible to just end the event on the affected servers. This is why it had to be done globally on all servers unfortunately.

What happens now?

The rankings have been saved for this event and this will be used to come up with an appropriate compensation package for all affected berimond players. The effort to take part in the Battle of Berimond will also be considered. On monday we will have more information for you about this.
 
I hope this extra information will help you to understand the situation a bit better!

More will come on monday :D

Angus

[4590935] mazzel17 (NL1) [NL1] :: Oct. 13, 2016, 3:41 a.m.
i have for building up my camp spend 150.000 robijnen , gone with the wind , i hope dere comes compensating for that amound .

greets mazzel