Philt123 (GB1) said:

... or better still i will give it to a hooker, at least they have the common decency to pretend to be happy as they fcuk you for money.

Hola Chirola, que tal?

Eso sucede de vez en cuando con el servidor, lo único que podemos hacer es esperar hasta que consiguen que funcione de nuevo ...

buena suerte desde España

IK

prof potts (GB1) said:

its good to see a constructive thread not just ranting and raving it is about time that GGE took note of what a lot of players are saying in the game. there is a lot of discontent with the way the game has gone over the past year. GGE seem to have forgotten about the players who buy little or no ruby's as most things favour the large ruby players.

where does GGE expect us to keep all these new buildings when our castles are already fully extended and full wouldn't it make sense to give another castle extension to accommodate these new buildings


a disgruntled prof Potts

cheza2000 (GB1) said:

Tom - You are entitled to your opinions but you might also want to respect that others are entitled to their opinions and as paying customers we have not got what we paid for. Those of us in big alliances would still have achieved all of the nomads rewards in the shortened timescale, indeed we normally all do it in under 24hrs anyway. It is a sizeable screw up. Again if GGS had come up and held their hands up at the start and made a in game gift package then much of the damage would have been mitigated but instead they have dragged it out for a week and the answer we have waited a week for is...... contact support. The customer service element is unacceptable and this is now driving people's feelings on the issue. You will find most of us vocal players right now are long standing level 70 players with substantial experience in the game. You are entitled to your opinion but perhaps should refrain from beginning your comment by calling everyone else rude. The majority of us are forceful not rude and if we are not forceful then we will be ignored as we have been in the past. This server has a united reason to stand shoulder to shoulder and politely refuse to accept anything other than what we earned. We are the customers and we hand over our hard earned cash to fund the wages of GGS employees and if they would like another penny from me (to go with the substantial amount I have already invested, hence why I am still here, along with having made friends) then they will need to finally stand up and be truly accountable for their actions. I will continue to push them to do the right thing.

As the reigning Storm Lord you will not get a bad title in game from me but perhaps can endeavour to treat others with the respect you would like. 

Regards
Cheryl

P.S I have also had the unacceptable, copy and paste,  here's 25 * 5hr skips reply. Next message sent, lets see what reply that gets.

 

CM Arcanine said:

Hey folks,

Apologies for the silence! Don't worry, I'm still reading everything, just working on finding a full resolution/final statement on the situation at hand. Thanks for keeping me in the loop with how you feel about the current compensation, it's super helpful for me.

Cheers again,

Steve.

tybalt (GB1) said:

CM Arcanine said:

Hey folks,

Apologies for the silence! Don't worry, I'm still reading everything, just working on finding a full resolution/final statement on the situation at hand. Thanks for keeping me in the loop with how you feel about the current compensation, it's super helpful for me.

Cheers again,

Steve.

Well the law is on our side. The players who bought boxes have been mislead by faulty advertising. So i suggest you get this fixed. You have said you are doing everything use can to resolve this then told us to contact support where we got (yet again) panned off with crap. Really this is unacceptable and head of GGS should be on this forum sorting it his teams his fault.

Just to let let you know i will not be buying rubies or attacking for another week now.Hopefully others within the server do the same but its there choice. 

Elux Lucis (GB1) said:

Hey folks,

Apologies for the silence! Don't worry, I'm still reading everything, just working on finding a full resolution/final statement on the situation at hand. Thanks for keeping me in the loop with how you feel about the current compensation, it's super helpful for me.

Cheers again,

Steve.


Well, this morning with the addition of the new daily task layout, the suggested changes to Berrimond, the nomad fiasco and this silly construction yard I am getting messages from memers of Hafan Hoyw telling me they have had enough and are considering closing their accounts.
Steve, please, can your paymasters not see that the majority of us are now getting to the point of not caring about stupid gift packages and paper thin promises.
All most people want is a decent service and timely response when things go wrong. Its as much GG "customer care" that is causing the bad feeling here as anything else. I am sure your all very busy, (and understand you are not personally able to put things right), but unless these complaints are given priority at GG HQ and addressed sensibly you risk finally killing this cash cow.. . .. .there are other games out there !
The divide between even moderate ruby buyers and the big money players is becoming so vast that they feel the playing field is now so far removed from when we started playing.
I am sure even people regularly buying lots of rubies cant be having much fun now.
Pay money, buy lots of rubies, win.  What happened to the skill element ?  What happened to the fun ?
Stupid updates rolled out before being properly tested.
Constant bombardment of ruby troop, Comm, Cast and equipment offers (never a problem with these is there !)
Most worrying is the amount of new accounts created that last only a matter of weeks until the player realises that unless they can raid their piggybanks on a weekly basis they stand no chance of getting anywhere.

Hey folks,

Apologies for the silence! Don't worry, I'm still reading everything, just working on finding a full resolution/final statement on the situation at hand. Thanks for keeping me in the loop with how you feel about the current compensation, it's super helpful for me.

Cheers again,

Steve.

tomtomtomwest (GB1) said:

ang1243 (GB1) said:

tomtomtomwest (GB1) said:

hornby19 (GB1) said:

tomtomtomwest (GB1) said:

Castle777 (GB1) said:

Steve Steve Steve...  that last statement of yours and your company are an absolute joke.

Words do not describe how shabby your customer service is.

Words can't describe how everyone can be so rude. Go and make your own game company and deal with a million people with annoying arguments, whenever you make a blunder. (Read my sig (play a game) and see the last statement) GGS can't give you all a million tablets each, just because one person did, because here are so many people who don't play, or rarely play that only get fifty tokens or some small figure, and they would get something for nothing. Your already given loyalty bonuses and other kinds of bonuses. And if you really wanted individual 'compensation', you need to get a ticket...and about every good player in every damn server is sending messages for individual 'constipation' at the same bloody time. DUH, it's going to take a long time. In the meantime get a piece of chalk, go outside, draw a duck and show it to me.

Haha, very funny, go and sabotage someone else.

Wasn't hornby....

http://prntscr.com/a4xgm1

So, can't take someone else's opinion? Wait, I thought it was Empire knight who did that.

Philt123 (GB1) said:

The FACTS in the event I shoudl have been given

15 x 5 Minute Skips
30 x 10 Minute Skips
30 x 30 Minute Skips
30 x 1 Hour Skips
215 x 5 Hour Skips
74 x 24 Hour Skips
1,910 x Khan Tablets
405 x Khan Chests

Thats as an absoloute minimum, all that is doing is simply paying me what was promised, its not compensation or giving me something i havent earned.  all its doing is giveing me what was promised. 

That does not in any way compensate my alliance for lost rubies / gold, it does not pay any of the other tooling gifts etc that were won.  Nor does it address the massivly detrimental timing of the mistake effectivly ruining the next event, and also hurting many players in the ice championship.

so the above list of prizes needs to be an absoloute starting point, ie pay the players what they actually won!!!!!!! then we can talk about compensation for the inconvienience and the damage to other events.

Not to mention paying alliances prizes directly.

Anything less than this is totally unacceptable, i mean the above is purely and simply what was won, its not compensation, its just simply paying your debts.  We can discuss the "interest" afterwards!!!

Philt123 (GB1) said:

As i put in a post earlier, in situations like this its not the mistake thats the key issue, all companies make mistakes, its how you go about putting them right.  And yet again GGE have shown a total and utter distain for its customers, again showing an attitude of arrogence thats frankly astounding.  I have unfortunatly been on the recieving end of this attitude many times over the last 18 months, where  you come away from a conversation with support feeling totally and utterly used, undervalued, and like you are not only not a valued customer, you should feel very grateful they are allowing you to play their game never mind having the audacity to ask for something that you should have been given in the first place.

This is the EXACT opposite of the way you come away from a conversation with customer service.  On this thread GGE have shown they are totally and utterly out of touch with the reality of whts happened and the attitude of its players, either that or they really do not care less.   To be honest i am beginning to wonder if its the latter, as surely even the worst company couldnt get it this badly wrong in terms of customer service.  So what else could it be other than they dont care?

Hello Mike,

Thank you very much for your message and for providing the constructive and articulate letter in your previous email. I can confirm that I forwarded the letter on to several contacts in the company. This in turn has lead to meetings today to discuss the feedback so far from the community. I apologise that an adequate resolution to this has not been reached at this point and I will try to keep you more regularly informed as information is passed to me.

Account deletions take around 36 hours from the point of the request from the player to the removal of all data from our system. Of course, I understand why you have requested this information but I sincerely hope, from a personal point, that at this point this is simply an enquiry.

Thank you again for taking the time to provide your feedback in the manner you have. We appreciate that you would rather be spending time enjoying the game but this type of feedback is particularly significant for us to be able to pass on.

Sharing - info - and your frustrations - 36 hours clock starts Monday if no resolution !