http://prntscr.com/a6gqsy
They do not appear to be budging. Yet they apologise. Nothing like admitting blame by apologising. Apologies and empty copy and paste replies don't cut it with me GoodGame Studios.
CM Arcanine said:Hey Mike,Mikeshot2 (GB1) said:Dear GGE
Would it be too much to ask for a definitive statement of intent with regards to the current situation where players are awaiting the rewards for their efforts, time, and in many cases money spent buying rubies for the rewards not given during the Nomads event, and the effect this has had on completing ( in some cases ) the ice championship?
This is a simple question, which requires a simple answer - Please advise
Thank you
Mike
Not too much to ask at all, don't worry. I'll get something out to you as soon as I have the concrete final information. I would've put something up by now, but I'd rather not say anything before it's all confirmed.
Sorry for all the waiting in this respect, I'll try my best to get information as soon as possible, but it should be at some point today.
All the best,
Steve.
Holding breath -- :
Mikeshot2 (GB1) said:CM Arcanine said:Hey Mike,Mikeshot2 (GB1) said:Dear GGE
Would it be too much to ask for a definitive statement of intent with regards to the current situation where players are awaiting the rewards for their efforts, time, and in many cases money spent buying rubies for the rewards not given during the Nomads event, and the effect this has had on completing ( in some cases ) the ice championship?
This is a simple question, which requires a simple answer - Please advise
Thank you
Mike
Not too much to ask at all, don't worry. I'll get something out to you as soon as I have the concrete final information. I would've put something up by now, but I'd rather not say anything before it's all confirmed.
Sorry for all the waiting in this respect, I'll try my best to get information as soon as possible, but it should be at some point today.
All the best,
Steve.
Holding breath -- :
Ummm u look blue.....breathhhhhhhhhh
at least you got a replyChris2307 (GB1) said:I got this reply this morning after I told them I did not accept their package of 25 x 5hr skips
http://prntscr.com/a6gqsy
They do not appear to be budging. Yet they apologise. Nothing like admitting blame by apologising. Apologies and empty copy and paste replies don't cut it with me GoodGame Studios.
i've had nothing, just the confirmation my mails are being received
Chris2307 (GB1) said:I got this reply this morning after I told them I did not accept their package of 25 x 5hr skips
http://prntscr.com/a6gqsy
They do not appear to be budging. Yet they apologise. Nothing like admitting blame by apologising. Apologies and empty copy and paste replies don't cut it with me GoodGame Studios.
I trust that is one confused support agent - and a mistake - It is like saying yes I know we destroyed your nice BMW M3 sports coupe- here is a skoda ! And we parked it in your garage - so therefore you have accepted compensation - The longer this goes on the more the frustration grows - However stay calm - stick together keep your replies professional and to the point - thanks
Mike
Mike ask for a simple answer. It was not answered. It was just responded to. (Finding the answer before replying is always more appreciated than a response we have heard before)
I did received a response from support (Slightly different to Chris)- Assuming they are taking this issue seriously it will be in the minds of all customer service agents.
I am ashamed to say its not good news.
http://prntscr.com/a6hfky
~Ultra
http://prntscr.com/a6i201
Is there only one agent working in support? And you are perfectly able to give
me what I earned, you are choosing not to. A completely different issue. Until
you 'choose' to do the right thing, I am continuing to choose to not give you
any money.
So my reply is as follows….
Part 1 http://prntscr.com/a6ib9c
Part 2 http://prntscr.com/a6ibne
cheza2000 (GB1) said:http://prntscr.com/a6i201
Is there only one agent working in support? And you are perfectly able to give me what I earned, you are choosing not to. A completely different issue. Until you 'choose' to do the right thing, I am continuing to choose to not give you any money.So my reply is as follows….
Part 1 http://prntscr.com/a6ib9c
Part 2 http://prntscr.com/a6ibne
That's the exact same reply I had.... I'm pretty sure our replies to them in the first email were very different... lol
Hello Castle777,
Thanks for getting back to me.
We do understand the frustration caused due to the Nomad Invasion. Rest assured your feedback has been forwarded to the respective department for further review and consideration. We do apologize for the inconvenience caused. We are trying our best to ensure that this does not happen in the future and all future events run smoothly.
We also regret to inform you that we will not be able to grant you what you have requested for. We do apologize for the inconvenience that you had faced.
If you have any other concerns then please do not hesitate to write back or contact us using our Support Form.
Kind regards,
Anyway my 3rd reply has been sent... lets see if our next reply is another copy and paste to all. (I tried this last time they buggered rewards up for our alliance a few months ago and I actually did get through to a manager who did reply quick. He did give me a better offer but still wasn't suitable for the loss we had. But the only other option I had left was to threaten legal action, at which point he told me as soon as I went down that road they would delete my account)
"Dear Callie,
I would like to speak to your manager or supervisor.
The reply you sent in the initial email was very robotic/copy and paste reply that half of the server received.
As this response does not make up for the loss or compensation that should be due to the failure of your game.
Regards,"
It's what Goodgame Studios do best! Well, maybe second best to support mastering the art of CTRL + C and CTRL + Vriz5 (GB1) said:I notice that Steve has gone on the missing list today, they are obviously going with the theory of ignore them long enough they will go away
@CM Popeye Has joined in to help so being an optimist hoping this is because Steve taking this issue seriously.
They have admitted guilt - Now just rectify - Get those interns doing something productive and create a similar package to the one you get if you level up to level 10 in a certain time frame(dont quote me might be wrong level).
And for god sake dont say its not possible its a man made game... the variables can be changed.
Side Note:
Not more c&p messages. I thought they seen the error after the last lot. Should hopefully have it up soon. Apologies if it seems like I'm ignoring any messages, but I'm still reading! Just busy preparing this for ya.
Feel free to drop me a PM if you need me urgently.
Regards,
Steve.
Let's hope that announcement is to fix our issues because if it's another 'placeholder' message with platitudes and no actions, I do not believe it will be well received.
I cant wait to see if GGE, decide to give me the prizes i earned fair and square, or if they are going to refuse, saying they cant which translated means they wont. They sure like dragging it out thats for certain. I dont get it every day they leave it the bigger deal it becomes. Strange way of dealing with issues, maybe customer service means something completly different in german.
Refuse = more complaints = more manpower = greater cost = less profit
Award = complaints not received = less time on complaints thus better service = reduced cost = greater profit.
And that is not taking into consideration the reputational damage this is doing in addition to the increased customer dissatisfaction and therefore even greater reduced income as we withhold our money. Where is the logic?