Forum: empire-en
Board: [818] General Discussion
Topic: [300029] All the Problems and a List of Demands for GGS
[4307122]
UltraFlavoured (GB1) [GB1]
:: Feb. 22, 2016, 2:56 p.m.
This is a reoccurring problem - Twice something has happened on different servers which has impacted the player.
So clearly they need to readdress how they take the business forward.
I am still on the stance that:
The word compensation has been used. So while your decided what it is. Give player what is rightly theirs, this problem will not go away it will turn the whole forum into a mockery if whats 'Owed' isnt presented.
~Ultra
himnextdoor (GB1) said:The word 'compensate' means 'to make whole'. 'Compensation' is 'that which makes whole' and 'that which makes whole' is a somewhat subjective matter. The fact that you have apologized and stated an intent to provide compensation constitutes an admission of liability on your part and it is simply a question of who gets what.
HND
The word compensation has been used. So while your decided what it is. Give player what is rightly theirs, this problem will not go away it will turn the whole forum into a mockery if whats 'Owed' isnt presented.
~Ultra
[4307150]
CM Arcanine [None]
:: Feb. 22, 2016, 3:20 p.m.
Hey guys,
Please check this announcement for more information. Thanks for being so patient today!
All the best,
Steve.
Please check this announcement for more information. Thanks for being so patient today!
All the best,
Steve.
[4307205]
Stevemass (GB1) [GB1]
:: Feb. 22, 2016, 3:50 p.m.
You have got to be joking !!!!!!!!!!!
[4307210]
Mikeshot2 (GB1) [GB1]
:: Feb. 22, 2016, 3:52 p.m.
Steve we have been patient for over a week - and this proposal is viewed as further stalling - there is a Skype leaders chat room - where you would be more than welcome to join - this would give you a view as to feelings regarding the mood of both alliance leaders and members.
I am absolutely disgusted at the lack of action or solution frankly.
Mike
[4307219]
DaveHero0 (GB1) [GB1]
:: Feb. 22, 2016, 4:01 p.m.
Couldn't agree more Mike
[4307253]
Queen Oestrogen (GB1) [None]
:: Feb. 22, 2016, 4:22 p.m.
Dixie2 (GB1) said:I hate to say it but at least you have had a reply. I've still just had a ticket number and my emails have been totally ignored so far. Pity I was hoping they would offer the 25 x 5hr time skils so I could refuse. GGE haven't even given me that opportunity
You don't get the option of refusing. They just stick it in your account and hope you go away.
[4307255]
Xerxes I (GB1) [GB1]
:: Feb. 22, 2016, 4:23 p.m.
If there is no solution by Tuesday night i will probably activate my 36 hour account deletion, this is just pure BS and there is more to life than playing a game that is owned by a delusional company, furthermore some people have spent thousands to be the best, if your one of them dont give a single penny. Anyway i will miss the people in the UK server been playing with them so many years so might miss them "abit" lol , however i suggest everyone should book a holiday to New Zealand with the money that you buy with rubies :-) you might see me there.
[4307258]
Philt123 (GB1) [GB1]
:: Feb. 22, 2016, 4:24 p.m.
I just posted in the other thread, however I will re iterate what redress means
"Fair and reasonable redress means putting the customer back in the position they would have been in had the failings not occurred, including any consequential loss. "
This means, giving the players the prizes that they would have won. how you work that out is up to you, wether you take past performace as the benchmark or if you take the total score gained in 20 hours and multiply up by the proper full duration of the event. Is up to you, as long as its a reasonable calcualtion. you can then work out what needs replacing. for which alliance. For my alliance that means ALL of the alliance prizes in the nomads event, and I would guess would be the same for at least the top 20 alliances if not more. But that should be fairly easy to work out.
consequential losses are a little more tricky to identify, but not less important. things to consider here, are firstly the sheer length of time taken to address the issues, the knock on impact on players ability to compete in the next samurai event, or the additional cost of competing in this event for those players that chose to. The impact on players in the Ice championship, and their ability to gain those prizes. I would suggest for this you come up with an overall package for ALL players on the server, that is sufficient to cover these issues.
as for not being able to give the alliance prizes, well i believe that to be a total lie, you know very well you have the ability to remove, add, replace ANY item in any account at any time. So i guess what you mean is its not east to replace all the alliance prizes. However if you fell that is simply not cost effective for you then i am sure that players would listen to a reasonable alternative, for example the full alliance package gives enough time skips to skip approx 300 maxed nomad camps apprix 5:30 skip time. the equivilant ruby cost to skip a camp is in the region of 9,500 ruby per camp so a total ruby cost of 2.85 million ruby, add in to this the ruby cost of all the other prizes not given you are looking in the region of 3 million rubies per player for any alliance gaining the full prize package. So if you are looking to an alternative soloution it needs to be of that kind of level.
"Fair and reasonable redress means putting the customer back in the position they would have been in had the failings not occurred, including any consequential loss. "
This means, giving the players the prizes that they would have won. how you work that out is up to you, wether you take past performace as the benchmark or if you take the total score gained in 20 hours and multiply up by the proper full duration of the event. Is up to you, as long as its a reasonable calcualtion. you can then work out what needs replacing. for which alliance. For my alliance that means ALL of the alliance prizes in the nomads event, and I would guess would be the same for at least the top 20 alliances if not more. But that should be fairly easy to work out.
consequential losses are a little more tricky to identify, but not less important. things to consider here, are firstly the sheer length of time taken to address the issues, the knock on impact on players ability to compete in the next samurai event, or the additional cost of competing in this event for those players that chose to. The impact on players in the Ice championship, and their ability to gain those prizes. I would suggest for this you come up with an overall package for ALL players on the server, that is sufficient to cover these issues.
as for not being able to give the alliance prizes, well i believe that to be a total lie, you know very well you have the ability to remove, add, replace ANY item in any account at any time. So i guess what you mean is its not east to replace all the alliance prizes. However if you fell that is simply not cost effective for you then i am sure that players would listen to a reasonable alternative, for example the full alliance package gives enough time skips to skip approx 300 maxed nomad camps apprix 5:30 skip time. the equivilant ruby cost to skip a camp is in the region of 9,500 ruby per camp so a total ruby cost of 2.85 million ruby, add in to this the ruby cost of all the other prizes not given you are looking in the region of 3 million rubies per player for any alliance gaining the full prize package. So if you are looking to an alternative soloution it needs to be of that kind of level.
[4307271]
hornby19 (GB1) [GB1]
:: Feb. 22, 2016, 4:29 p.m.
would loooove to get 3mil rubiesPhilt123 (GB1) said:I just posted in the other thread, however I will re iterate what redress means
"Fair and reasonable redress means putting the customer back in the position they would have been in had the failings not occurred, including any consequential loss. "
This means, giving the players the prizes that they would have won. how you work that out is up to you, wether you take past performace as the benchmark or if you take the total score gained in 20 hours and multiply up by the proper full duration of the event. Is up to you, as long as its a reasonable calcualtion. you can then work out what needs replacing. for which alliance. For my alliance that means ALL of the alliance prizes in the nomads event, and I would guess would be the same for at least the top 20 alliances if not more. But that should be fairly easy to work out.
consequential losses are a little more tricky to identify, but not less important. things to consider here, are firstly the sheer length of time taken to address the issues, the knock on impact on players ability to compete in the next samurai event, or the additional cost of competing in this event for those players that chose to. The impact on players in the Ice championship, and their ability to gain those prizes. I would suggest for this you come up with an overall package for ALL players on the server, that is sufficient to cover these issues.
as for not being able to give the alliance prizes, well i believe that to be a total lie, you know very well you have the ability to remove, add, replace ANY item in any account at any time. So i guess what you mean is its not east to replace all the alliance prizes. However if you fell that is simply not cost effective for you then i am sure that players would listen to a reasonable alternative, for example the full alliance package gives enough time skips to skip approx 300 maxed nomad camps apprix 5:30 skip time. the equivilant ruby cost to skip a camp is in the region of 9,500 ruby per camp so a total ruby cost of 2.85 million ruby, add in to this the ruby cost of all the other prizes not given you are looking in the region of 3 million rubies per player for any alliance gaining the full prize package. So if you are looking to an alternative soloution it needs to be of that kind of level.
[4307282]
Chris2307 (GB1) [None]
:: Feb. 22, 2016, 4:45 p.m.
CM Arcanine said:Hey guys,
Please check this announcement for more information. Thanks for being so patient today!
All the best,
Steve.
@CM Arcanine Regarding the announcement, I have a few questions.
1. Could you please clarify what the technical limitations are which are preventing Goodgame Studios from crediting the lost rewards to us?
2. Are Goodgame Studios actually looking for a proper resolution to this on the back of a Skype meeting? Or is this just another feedback gathering exercise done to make it look like our views are being taken on board? There have been countless comments specifically regarding the lack of understanding between Goodgame Studios and its customers. Is this just a show to try and dampen those views?
3. Will a brief summary (including any agreed actions) of this Skype discussion be uploaded to the Forums for everyone to read?
4. If tomorrow proves successful and a resolution is found, would you consider using a focus group on Skype more often in the future to get direct feedback on updates before they go live?
[4307293]
vampire empire (GB1) [None]
:: Feb. 22, 2016, 4:53 p.m.
rankings can change every time, so I think it would be better if GGE compensates a fair amount of rubies or items equivalent to the cost of all prizes in the nomads event, to every player on the affected servers equally, not only to the alliances which had gotten in top 20 in the past nomads event, as their ranking can drop below rank 20 if they didn't do well this time given the event ran normally.
[4307303]
Mikeshot2 (GB1) [GB1]
:: Feb. 22, 2016, 4:57 p.m.
"if everyone was listening" Supertramp
The actors and jesters are here
The stage is in darkness and clear
For raising the curtain
And no-ones quite certain whose play it is
How long ago, how long
If only we had listened then.
If wed known just how right we were going to be.
For we dreamed a lot
And we schemed a lot
And we tried to sing of love before the stage fell apart.
If everyone was listening you know
There'd be a chance that we could save the show
Who'll be the last clown
To bring the house down?
Oh no, please no, don't let the curtain fall
Well, what is your costume today?
Who are the props in your play?
You're acting a part which you thought from the start
Was an honest one.
Well how do you plead?
An actor indeed!
Go re-learn your lines,
You don't know what you've done
The finales begun.
If everyone was listening you know
There'd be a chance that we could save the show,
Who'll be the last clown
To bring the house down?
Oh no, please no, don't let the curtain fall.
The stage is in darkness and clear
For raising the curtain
And no-ones quite certain whose play it is
How long ago, how long
If only we had listened then.
If wed known just how right we were going to be.
For we dreamed a lot
And we schemed a lot
And we tried to sing of love before the stage fell apart.
If everyone was listening you know
There'd be a chance that we could save the show
Who'll be the last clown
To bring the house down?
Oh no, please no, don't let the curtain fall
Well, what is your costume today?
Who are the props in your play?
You're acting a part which you thought from the start
Was an honest one.
Well how do you plead?
An actor indeed!
Go re-learn your lines,
You don't know what you've done
The finales begun.
If everyone was listening you know
There'd be a chance that we could save the show,
Who'll be the last clown
To bring the house down?
Oh no, please no, don't let the curtain fall.
Songwriters: HODGSON, ROGER / DAVIES, RICHARD
sort of fits my mood 
[4307305]
Xerxes I (GB1) [GB1]
:: Feb. 22, 2016, 4:58 p.m.
All they have to do is compensate people that have lost valuable rewards, furthermore they have full control of every account which means they can compensate adequately each individual that is part of a top 20 alliance.
[4307321]
Xerxes I (GB1) [GB1]
:: Feb. 22, 2016, 5:04 p.m.
Yeah Mike
[4307333]
ang1243 (GB1) [GB1]
:: Feb. 22, 2016, 5:12 p.m.
Lol
Made me smile lol, cheers 
[4307345]
vampire empire (GB1) [None]
:: Feb. 22, 2016, 5:20 p.m.
how many attempts before taking the screenshot?ang1243 (GB1) said:
Lol
[4307349]
ang1243 (GB1) [GB1]
:: Feb. 22, 2016, 5:21 p.m.
Lol, just one, think most would work pretty wellvampire empire (GB1) said:how many attempts before taking the screenshot?ang1243 (GB1) said:
Lol
[4307400]
vampire empire (GB1) [None]
:: Feb. 22, 2016, 5:52 p.m.
it's moving fast thoang1243 (GB1) said:Lol, just one, think most would work pretty wellvampire empire (GB1) said:how many attempts before taking the screenshot?ang1243 (GB1) said:
Lol
[4307407]
BanditArrow (GB1) [None]
:: Feb. 22, 2016, 5:55 p.m.
yep
[4307441]
Xerxes I (GB1) [GB1]
:: Feb. 22, 2016, 6:17 p.m.
Hahaha Ang1234 :-)