And most importantly ... WHY ?
You told us they are working on it ?
Surely it hasnt took them 6 days to come up with the sentence ' Contact Support and it will be dealt with individually '
You are clearly not being listened to and more importantly neither are the customers.
I ask before the mass goes out and support breaks.
~Ultra
Steve Steve Steve... that last statement of yours and your company are an absolute joke.
Words do not describe how shabby your customer service is.
This makes no sense for GGS.... either give the whole server a grateful compensation package that makes us all happy as a whole. (Costing GGS £££ absolutely nothing to do... as it's just pixels after all)
Or
Make a ridiculous statement as you have just made... getting us all to raise individual tickets wasting your fellow employees time more importantly wasting OUR time. The amount of tickets that will be raised it will take your company months to sort out. Also the players who have lost faith and lost the will to carry on playing this game will leave losing your company more players/profit. The legal complaints as Mike has stated that will surely be made costing GGS legal costs to resolve. Not to mention all this wasted time taken away from fixing this damn broken game.
Your company tactics are to stall, stall some more.... and stall some more when a whole server complains when GGS have broken the game causing major issues to game play.
This is only going to damage your company and its reputation.
All because you won't do a few clicks of a button and give the server a compensation package worthy to what we all ask for.
tybalt (GB1) said:Great idea steve why didnt we think of that. Oh wait we did and they told us to f off. So what we going to be passed back and forth for the next month. Well that is fine lets just extend the boycott for the next month and allow use time to come up with your compo package and we wont bother contacting support
Contact support, and this is what you are likely to get in response: http://prnt.sc/a3jpn0
Players who contacted them at the very beginning of this mess got that exact same copy/paste response word for word.
So GGS wants thousands of people to contact their Support directly instead of just compensating everyone and offering a proper apology?
Words fail me as to the level of arrogance and stupidity of the person who thought this gem up
Thank you very much for your message.
We do apologize for the inconvenience that you faced over the last course of events.
We understand that this impacted your plans and caused you and your alliance to be unable to earn the prizes that you expected.
Whilst it is not possible for us to individually compensate every player with all the prizes it was not possible for them to earn, we have credited your account with 25 “5 hour” time skips for you to use towards the next event of your choice or for any other purpose.
Please do not hesitate to contact us if you have further questions or concerns.
Have a nice day!
Kind regards,
| Goodgame Studios | Visit us: |
| Theodorstr. 42-90, Haus 9 | Website - Forum - Facebook |
| 22761 Hamburg, Germany | |
| Goodgame Studios is a Brand of Altigi GmbH | |
| Altigi GmbH, District Court Hamburg, HRB 99869 | |
Board of Directors: Dr. Kai Wawrzinek, Dr. Christian Wawrzinek, Fabian Ritter Oh Steve, REALLY lol lol I'm losing my sense of humour now on this having received possibly the fastest ticket response ever (congratulations) I cant honestly say i'm willing to accept this as an end to this issue | |
thats complete bs...i mailed on friday and havent had a reply, and any ways 25 5 hour skips? we would of got 60 odd 5 hours and 60 odd 24s if nomads didnt go wrongreblousou (GB1) said:Hello reblousou,
Thank you very much for your message.
We do apologize for the inconvenience that you faced over the last course of events.
We understand that this impacted your plans and caused you and your alliance to be unable to earn the prizes that you expected.
Whilst it is not possible for us to individually compensate every player with all the prizes it was not possible for them to earn, we have credited your account with 25 “5 hour” time skips for you to use towards the next event of your choice or for any other purpose.
Please do not hesitate to contact us if you have further questions or concerns.
Have a nice day!
Kind regards,CallieCustomer Service
Goodgame Studios Visit us: Theodorstr. 42-90, Haus 9 Website - Forum - Facebook 22761 Hamburg, Germany Goodgame Studios is a Brand of Altigi GmbH Altigi GmbH, District Court Hamburg, HRB 99869 Board of Directors: Dr. Kai Wawrzinek, Dr. Christian Wawrzinek, Fabian Ritter
Oh Steve, REALLY lol lol I'm losing my sense of humour now on this having received possibly the fastest ticket response ever (congratulations) I cant honestly say i'm willing to accept this as an end to this issue
The stubbornness and arrogance of GGS is appalling
Words can't describe how everyone can be so rude. Go and make your own game company and deal with a million people with annoying arguments, whenever you make a blunder. (Read my sig (play a game) and see the last statement) GGS can't give you all a million tablets each, just because one person did, because here are so many people who don't play, or rarely play that only get fifty tokens or some small figure, and they would get something for nothing. Your already given loyalty bonuses and other kinds of bonuses. And if you really wanted individual 'compensation', you need to get a ticket...and about every good player in every damn server is sending messages for individual 'constipation' at the same bloody time. DUH, it's going to take a long time. In the meantime get a piece of chalk, go outside, draw a duck and show it to me.Castle777 (GB1) said:Steve Steve Steve... that last statement of yours and your company are an absolute joke.
Words do not describe how shabby your customer service is.
would you please wipe that brown stuff off your nose?tomtomtomwest (GB1) said:Words can't describe how everyone can be so rude. Go and make your own game company and deal with a million people with annoying arguments, whenever you make a blunder. (Read my sig (play a game) and see the last statement) GGS can't give you all a million tablets each, just because one person did, because here are so many people who don't play, or rarely play that only get fifty tokens or some small figure, and they would get something for nothing. Your already given loyalty bonuses and other kinds of bonuses. And if you really wanted individual 'compensation', you need to get a ticket...and about every good player in every damn server is sending messages for individual 'constipation' at the same bloody time. DUH, it's going to take a long time. In the meantime get a piece of chalk, go outside, draw a duck and show it to me.Castle777 (GB1) said:Steve Steve Steve... that last statement of yours and your company are an absolute joke.
Words do not describe how shabby your customer service is.
I can assure you, I'm fully aware that there isn't any brown stuff on my nose. Is it relevant anyway?commando (US1) said:would you please wipe that brown stuff off your nose?tomtomtomwest (GB1) said:Words can't describe how everyone can be so rude. Go and make your own game company and deal with a million people with annoying arguments, whenever you make a blunder. (Read my sig (play a game) and see the last statement) GGS can't give you all a million tablets each, just because one person did, because here are so many people who don't play, or rarely play that only get fifty tokens or some small figure, and they would get something for nothing. Your already given loyalty bonuses and other kinds of bonuses. And if you really wanted individual 'compensation', you need to get a ticket...and about every good player in every damn server is sending messages for individual 'constipation' at the same bloody time. DUH, it's going to take a long time. In the meantime get a piece of chalk, go outside, draw a duck and show it to me.Castle777 (GB1) said:Steve Steve Steve... that last statement of yours and your company are an absolute joke.
Words do not describe how shabby your customer service is.
Good afternoon all,
I have read through all the above comments with interest and have also been conversing with many players from the UK server on the issues outlined. It is crystal clear to me that the concerns and issues that many of us have contacted GGS with over the last week have been dealt with in a derisory and tardy nature. I put in a ticket with the support team having bought 2 packages just prior to the Nomads starting giving me 12 hours bonus time on the chests won amongst other things.
I have been instructed to contact them at the onset of the next Nomads when my package of 6 hours bonus will be reinstated. No mention of reimbursing me for the rewards I have won during the severely restricted event individually or through the endeavours of my alliance as a whole. Or indeed for the knock on effect of not having the time skips and other rewards which I should have been in possession of for the subsequent events.
I will not be contacting the support team further to my correspondence to date as I feel that I have given sufficient detail for any reimbursement to be made as a matter of course. In fact so disgruntled am I as a long time and what I perceive to be a good customer of GGS that I am currently considering my position as one of their customers.
I think perhaps we are viewing the situation and outrageous lack of customer care over not only the past week but in previous adverse dealings with GGS from the wrong perspective. I can only conclude that we as customers and Empire as a going concern are perhaps now too much of a problem for GGS to keep running as a viable business and that the associated lack of customer care is perhaps the biggest indication yet that it appears that we may be being forced into a corner psychologically in an attempt to get us to quit the game in order that GGS do not have to work through and deal with us properly. They may have succeeded spectacularly as I cannot conceive that any viable company would deal with it's customers in such a shoddy way.
I shall spend the next few days of GGS inactivity toward it's loyal customers personally considering my position and whether I think that the game is worth the time and expense continuing with given the contempt we are viewed with.
It has been a pleasure knowing most of you, I shall speak with some of you in game and on Skype before making my final decision.
IK
Primary reason why some people have been rude is that this is just the latest example of GGS screwing up and ignoring the consequences. If this was the first time it had happened people would be a more chilled, but its not. Throw in the appalling levels of communication from GGS, for which I don't blame Steve as he's just the messenger, and its hardly surprising there has been a bit of salty languagetomtomtomwest (GB1) said:Words can't describe how everyone can be so rude. Go and make your own game company and deal with a million people with annoying arguments, whenever you make a blunder. (Read my sig (play a game) and see the last statement) GGS can't give you all a million tablets each, just because one person did, because here are so many people who don't play, or rarely play that only get fifty tokens or some small figure, and they would get something for nothing. Your already given loyalty bonuses and other kinds of bonuses. And if you really wanted individual 'compensation', you need to get a ticket...and about every good player in every damn server is sending messages for individual 'constipation' at the same bloody time. DUH, it's going to take a long time. In the meantime get a piece of chalk, go outside, draw a duck and show it to me.Castle777 (GB1) said:Steve Steve Steve... that last statement of yours and your company are an absolute joke.
Words do not describe how shabby your customer service is.
Or maybe every single other player is contacting support right this second expecting to get an answer. GGS doesn't have infinite human resources. It could be worse; they could have robots answering your calls.Iberian Knight (GB1) said:Good afternoon all,
I have read through all the above comments with interest and have also been conversing with many players from the UK server on the issues outlined. It is crystal clear to me that the concerns and issues that many of us have contacted GGS with over the last week have been dealt with in a derisory and tardy nature. I put in a ticket with the support team having bought 2 packages just prior to the Nomads starting giving me 12 hours bonus time on the chests won amongst other things.
I have been instructed to contact them at the onset of the next Nomads when my package of 6 hours bonus will be reinstated. No mention of reimbursing me for the rewards I have won during the severely restricted event individually or through the endeavours of my alliance as a whole. Or indeed for the knock on effect of not having the time skips and other rewards which I should have been in possession of for the subsequent events.
I will not be contacting the support team further to my correspondence to date as I feel that I have given sufficient detail for any reimbursement to be made as a matter of course. In fact so disgruntled am I as a long time and what I perceive to be a good customer of GGS that I am currently considering my position as one of their customers.
I think perhaps we are viewing the situation and outrageous lack of customer care over not only the past week but in previous adverse dealings with GGS from the wrong perspective. I can only conclude that we as customers and Empire as a going concern are perhaps now too much of a problem for GGS to keep running as a viable business and that the associated lack of customer care is perhaps the biggest indication yet that it appears that we may be being forced into a corner psychologically in an attempt to get us to quit the game in order that GGS do not have to work through and deal with us properly. They may have succeeded spectacularly as I cannot conceive that any viable company would deal with it's customers in such a shoddy way.
I shall spend the next few days of GGS inactivity toward it's loyal customers personally considering my position and whether I think that the game is worth the time and expense continuing with given the contempt we are viewed with.
It has been a pleasure knowing most of you, I shall speak with some of you in game and on Skype before making my final decision.
IK
Well, GGS is a respected games company, but people are complaining about some pixels not working. GGE employees don't have five heads, twelve hands and a million phones on them. They need time...and that's exactly what hey aren't getting. They're getting this. They're only being cheesed if they bought rubies. Simple.DaveHero0 (GB1) said:Primary reason why some people have been rude is that this is just the latest example of GGS screwing up and ignoring the consequences. If this was the first time it had happened people would be a more chilled, but its not. Throw in the appalling levels of communication from GGS, for which I don't blame Steve as he's just the messenger, and its hardly surprising there has been a bit of salty languagetomtomtomwest (GB1) said:Words can't describe how everyone can be so rude. Go and make your own game company and deal with a million people with annoying arguments, whenever you make a blunder. (Read my sig (play a game) and see the last statement) GGS can't give you all a million tablets each, just because one person did, because here are so many people who don't play, or rarely play that only get fifty tokens or some small figure, and they would get something for nothing. Your already given loyalty bonuses and other kinds of bonuses. And if you really wanted individual 'compensation', you need to get a ticket...and about every good player in every damn server is sending messages for individual 'constipation' at the same bloody time. DUH, it's going to take a long time. In the meantime get a piece of chalk, go outside, draw a duck and show it to me.Castle777 (GB1) said:Steve Steve Steve... that last statement of yours and your company are an absolute joke.
Words do not describe how shabby your customer service is.
they might aswell have robots...everyone is getting the same replytomtomtomwest (GB1) said:Or maybe every single other player is contacting support right this second expecting to get an answer. GGS doesn't have infinite human resources. It could be worse; they could have robots answering your calls.Iberian Knight (GB1) said:Good afternoon all,
I have read through all the above comments with interest and have also been conversing with many players from the UK server on the issues outlined. It is crystal clear to me that the concerns and issues that many of us have contacted GGS with over the last week have been dealt with in a derisory and tardy nature. I put in a ticket with the support team having bought 2 packages just prior to the Nomads starting giving me 12 hours bonus time on the chests won amongst other things.
I have been instructed to contact them at the onset of the next Nomads when my package of 6 hours bonus will be reinstated. No mention of reimbursing me for the rewards I have won during the severely restricted event individually or through the endeavours of my alliance as a whole. Or indeed for the knock on effect of not having the time skips and other rewards which I should have been in possession of for the subsequent events.
I will not be contacting the support team further to my correspondence to date as I feel that I have given sufficient detail for any reimbursement to be made as a matter of course. In fact so disgruntled am I as a long time and what I perceive to be a good customer of GGS that I am currently considering my position as one of their customers.
I think perhaps we are viewing the situation and outrageous lack of customer care over not only the past week but in previous adverse dealings with GGS from the wrong perspective. I can only conclude that we as customers and Empire as a going concern are perhaps now too much of a problem for GGS to keep running as a viable business and that the associated lack of customer care is perhaps the biggest indication yet that it appears that we may be being forced into a corner psychologically in an attempt to get us to quit the game in order that GGS do not have to work through and deal with us properly. They may have succeeded spectacularly as I cannot conceive that any viable company would deal with it's customers in such a shoddy way.
I shall spend the next few days of GGS inactivity toward it's loyal customers personally considering my position and whether I think that the game is worth the time and expense continuing with given the contempt we are viewed with.
It has been a pleasure knowing most of you, I shall speak with some of you in game and on Skype before making my final decision.
IK
Any company that takes money and fails to deliver, especially on a customer service front, deserves the stick to be frank. People are cheesed off because they are missing out on rewards which are due. People aren't asking for anything they haven't earned.
all of the above?commando (US1) said:tomtom....are you really that ignorant or are you just trying to kiss every GGE ass you can find?