Thank you for your message.
I believe that you perhaps misunderstood the point that was being made in the original message. We of course understand that not being able to earn the rewards from the alliance nomad event has an impact on the possible number points that players can earn in future events. The statement was intended to reassure players that their ice championship points they earned from the nomad event would still be counted.
I am sorry that you feel unhappy with what has happened and I assure you it was not intentional. Unfortunately attempting to fix the issue after the event had started would have risked causing even more problems.
I will be sure to pass on your feedback concerning this event to the game team.
Kind regards,
So in other words, they don't care that we are now out of pocket and unable to compete to the extent that we assumed that we would be able. They also have no intention, and never did, of giving us any meaningful compensation for their mistake (however unintentional).
When did the the risk of causing more problems ever worry GGS before....today's update just a wonderful case in point....no bugs fixed that I can see, just a whole shedload of new ones.
Well, I've got none, so that's me cleared up.ang1243 (GB1) said:Can we try and get a list of current bugs going plz? Currently got rounding of coins after 10 million, and the daily tasks bug, what others are there?
losses from defensive battles.ang1243 (GB1) said:Can we try and get a list of current bugs going plz? Currently got rounding of coins after 10 million, and the daily tasks bug, what others are there?
just had a report where 10 men were lost, but 15 were in the hospital
silly question here and might be wrong but did anyone else get the impression from announcements that the actual new beri event would be in game today after the maintenance, i'm looking and not seeing anything that remotely looks like a cuddly beri bear or lovable leo lion lol lol:D think a lot of people did, but t was never going to be:Preblousou (GB1) said:
we will never know how the mind of a GGS developer works.....ang1243 (GB1) said:Which once again poses the question as to why they did the update today knowing about the current circumstances
Steve has posted a thread in regards to nomads...
For those of you affected by the Nomad issues that we experienced last week, I'd first of all like to say thank you for remaining patient, and continuing to send your feedback my way. I understand that it's been an irritating time and I appreciate that you've still taken the time to give me your feedback.
We realize that the way this situation was handled was not the best, and will definitely work on improving the way these situations are handled and communicated in the future. For now, please contact our Support Team. They will handle these situations individually in the meantime.
Apologies for all the issues, and thank you for sticking with us.
All the best,
Steve.
We realize that the way this situation was handled was not the best, and will definitely work on improving the way these situations are handled and communicated in the future. For now, please contact our Support Team. They will handle these situations individually in the meantime.
https://community.goodgamestudios.com/empire/en/discussion/300254/nomad-issues-update#latest
seems like the problem is solved, just contact support
For those of you affected by the Nomad issues that we experienced last week, I'd first of all like to say thank you for remaining patient, and continuing to send your feedback my way. I understand that it's been an irritating time and I appreciate that you've still taken the time to give me your feedback.
We realize that the way this situation was handled was not the best, and will definitely work on improving the way these situations are handled and communicated in the future. For now, please contact our Support Team. They will handle these situations individually in the meantime.
Apologies for all the issues, and thank you for sticking with us.
All the best,
Steve."
So what does this mean? Are we no longer getting compensation that was promised? You're fobbing us off to support? As has been previously said, no one is getting replies from support and even then it's half hearted. Is there no one at Goodgame Studios who honestly reads all this stuff in the forums and isn't embarrassed?
Goodgame Studios - You're an utter shambles who needs to bribe the community with rubies to get yourselves voted for browser game of the year awards!
reblousou (GB1) said:Hey everyone,
For those of you affected by the Nomad issues that we experienced last week, I'd first of all like to say thank you for remaining patient, and continuing to send your feedback my way. I understand that it's been an irritating time and I appreciate that you've still taken the time to give me your feedback.
We realize that the way this situation was handled was not the best, and will definitely work on improving the way these situations are handled and communicated in the future. For now, please contact our Support Team. They will handle these situations individually in the meantime.
Apologies for all the issues, and thank you for sticking with us.
All the best,
Steve.Steve please explain this further in here, you are joking about contacting support on this aren't you as we all know the ticket system is ineffective and causes even further delays, you've been talking "package" all week, this is a server wide issue that has effected every player in the game, those that have already raised tickets over this matter have either not had a response or have had the usual " i'll pass your feedback on" fob off as evidenced in posts in this forum. Are you actually saying after a week of fobbing us off on here in public you now want every single player on the server to go through the same experience while we crash the ticket system.you've promised answers and clarity and given nothing, you agreed to get back to us on what action would be taken by gge to resolve the issue, this message does not qualify as that
Just like goods, digital content must be:
- of satisfactory quality
- fit for a particular purpose
- as described by the seller.
If digital content does not conform to these criteria, you have the right to a repair or replacement of the digital content you've purchased.
The full description is available at http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act - It is very disappointing a customer has to write to directors of the company to point out "the law" given compensation should and could have been offered quickly effectively and satisfactory if done so immediately. There are many written cases from the game administrators accepting the responsibility for failed updates to the case for refunds and compensation appear pretty water tight.
Many players myself included have now resorted in a purchase ban protest - and refusing in game "token gifts" under the guise of compensation, as this is not an acceptable compromise.
Customers have lost out financially competing for prizes not delivered - this varies player by player, and has a knock on chain effect an example of which is the link to the ice tournament - many less financed players planning to the very last day to complete, I have one player ( your customer ) who is distraught at not being able to finish due to the strong events helping this being totally "messed up" This is the kind of player ( customer ) I am fighting for!
My personal spend I would ask you check, it has ceased as at last weekend, this is over "removed" euro's per annum - maybe not enough to worry you, however 10 "customers" of my level will I am sure soon hit the bottom line.
What do you need to do?
One event - Nomads - give the full earned rewards from the previous event - including points towards ice championship to each player. Offer a ruby doubler this will allow the player to self compensate his or her previous losses. A further gesture would be to give the game hero away for all of those players falling short due to the error - having worked a whole month towards obtaining it.
It is really simple - and should not be still being discussed several days later - While I am on this subject another complaint is your company offers in game Castilians and commanders - and shows the values of such offers - in terms of strength - this includes a "look item" however after the initial purchase there is no way of acquiring the look item - this is again misrepresentation, no one buys such an item expecting it to have a 2 week only shelf life at a cost of over £400 GBP -
I could give many more examples of very poor treatment, I will end this by giving credit to your customer service agent Sebastian, who is professional polite and caring - quite unique in an otherwise uncaring company.
Thank you for your time -
Player mikeshot2 - uk server -
This has to be an utter joke right?
Players have been contracting support on an individual basis and been told that the issues will not be resolved on an individual basis!
Have you seen the reply posted by oWarHero regarding the reply sent to one of his members? Just award the whole server max rewards in a gift package. then it's over quick and painless and what you should have done straight away. Those of us in big alliances will have got what we would have earned and those in small ones will get more and help them redress the balance a little so no big deal. Otherwise you are going to get every player contacting support to ask for , guess what?, yep you've guessed it, their nomads rewards!
At this rate we will all start wanting that compensation package in addition to our nomad rewards!
@CM Arcanine
This is an issue affecting THOUSANDS of players over SIX servers, and you expect us all to put in individual tickets to support?! How long before they respond to us all with the same bullpoop response? 3 months?! I've read screenshots of the recent responses, and it's all generic copy/pasted nonsense that says absolutely nothing like this lovely gem here: http://prnt.sc/a3jpn0
(Sigh) I have no more energy left to fight GGE. The only ticket support will be getting from me is a ticket for the deletion of my account. I'm done.
They asked me politely to ask them to stop because it was delaying the process.
This is not a update .. This is just saying contact someone else not the forum.
Once again showing GGE do not care about its customers.
Extremely disappointed here.
~Ultra
One fat juicy gift package with every single alliance reward from the Nomads in it. You can credit the alliance funds rewards separately. It's easily done and is pretty much what every single one of your customers want.
Why is it so difficult for the powers that be to wrap their head around that? Are they all too busy looking at graphs of recent spending trends, scratching their arse wondering why there's been a sudden drop in the last few days?
re: http://prntscr.com/a4v8zb
does this mean GGE has no intention to compensate all player affected by its fault
write to Support Team.....does it mean GGE will only try to satisfy a very few of players,
most likely those who spend more only
you know what..
http://prntscr.com/a4vnuv