Forum: empire-en

Board: [818] General Discussion

Topic: [311665] WHERE ARE MY RUBIES????????

[-311665] BFC (GB1) [None] :: June 24, 2016, 9:51 a.m.

Well GGE you now take my money when I purchase rubies in game but you don't actually give me the rubies???

Really, for a game that relies on ruby spenders this is a shot in the foot.

Well you best compensate me as you have taken my money from my bank account you thieving gits!

Before you say put a ticket in its been done, 3 mins after my purchase but still no response and this was yesterday.

Your customer service sucks so sort it out !

BFC

[4467876] BFC (GB1) [None] :: June 24, 2016, 9:59 a.m.

imspecial456 (US1) said:

ive been waiting 5 months

send a paypal complaint, that makes them listen

I will leave the game if they don't sort it out lol

 If I pay for something the minimum I expect is delivery of what I have paid for

[4467882] FamousJohn8 (GB1) [None] :: June 24, 2016, 10:03 a.m.

@BFC (GB1)

Yes if you use paypal , Request a refund or take too complaint department , they were quick too hand me my rubies before paypal got involved!

[4467884] ShadowOfEvil (GB1) [None] :: June 24, 2016, 10:04 a.m.

FamousJohn8 (GB1) said:

@BFC (GB1)

Yes if you use paypal , Request a refund or take too complaint department , they were quick too hand me my rubies before paypal got involved!

Heard GGE bans you if you request a refund?

[4467886] BFC (GB1) [None] :: June 24, 2016, 10:06 a.m.

FamousJohn8 (GB1) said:

@BFC (GB1)

Yes if you use paypal , Request a refund or take too complaint department , they were quick too hand me my rubies before paypal got involved!

Unfortunately I didn't use paypal but they either pay what I am owed or they can stick this game up their arse

I wonder if leaving the EU is the Germans way of trying to get me back lol Well last money you get out of me directly or as a tax payer

[4467888] FamousJohn8 (GB1) [None] :: June 24, 2016, 10:06 a.m.

ShadowOfEvil (US1) said:

FamousJohn8 (GB1) said:

@BFC (GB1)

Yes if you use paypal , Request a refund or take too complaint department , they were quick too hand me my rubies before paypal got involved!

Heard GGE bans you if you request a refund?

Then you sue em , They ban you for requesting a refund , On something you paid for and didn't get.

But if they decided too ban me , id be requesting refunds for everything ive put in this game . Paypal would help me get it all , Cause their customer support is actually helpful and cares for the "customers"

[4467891] FamousJohn8 (GB1) [None] :: June 24, 2016, 10:07 a.m.

BFC (GB1) said:

FamousJohn8 (GB1) said:

@BFC (GB1)

Yes if you use paypal , Request a refund or take too complaint department , they were quick too hand me my rubies before paypal got involved!

Unfortunately I didn't use paypal but they either pay what I am owed or they can stick this game up their arse

I wonder if leaving the EU is the Germans way of trying to get me back lol Well last money you get out of me directly or as a tax payer

It's a joke lol

I swear this game is ending.

[4467896] FamousJohn8 (GB1) [None] :: June 24, 2016, 10:12 a.m.

I swear if you were too hire a lawyer  too look through this game and first at what we're promised , GGS wouldn't be having a fun time , I'm honestly surprised they haven't been sued yet.

[4467898] ShadowOfEvil (GB1) [None] :: June 24, 2016, 10:14 a.m.

FamousJohn8 (GB1) said:

I swear if you were too hire a lawyer  too look through this game and first at what we're promised , GGS wouldn't be having a fun time , I'm honestly surprised they haven't been sued yet.

Think It'd cost more money to bring GGS to court then you'd actually gain 

[4467903] FamousJohn8 (GB1) [None] :: June 24, 2016, 10:16 a.m.

If I didn't get along with people in this game , I wouldn't play it , One of the shittest games for glitches , If the game was bug free it would be an unreal game , But unfortunately they don't care for their customers 

[4467906] ShadowOfEvil (GB1) [None] :: June 24, 2016, 10:20 a.m.

FamousJohn8 (GB1) said:

If I didn't get along with people in this game , I wouldn't play it , One of the shittest games for glitches , If the game was bug free it would be an unreal game , But unfortunately they don't care for their customers 

Yep, I enjoy the game casually right now but if glitchs were eliminated, I might even be tempted in buying the occasional rubies tbh

[4467910] FamousJohn8 (GB1) [None] :: June 24, 2016, 10:22 a.m.

ShadowOfEvil (US1) said:

FamousJohn8 (GB1) said:

If I didn't get along with people in this game , I wouldn't play it , One of the shittest games for glitches , If the game was bug free it would be an unreal game , But unfortunately they don't care for their customers 

Yep, I enjoy the game casually right now but if glitchs were eliminated, I might even be tempted in buying the occasional rubies tbh

I have a 100% personal prime and have a decent bit of money i  can throw in this game , but i wont unless this stupid un-ticking in barracks is finished , Been here for months and its melting my frigging head.

I used  too play this game nearly all day and all night , now all these bugs are making me play less

[4467922] CM Arcanine [None] :: June 24, 2016, 10:27 a.m.

Guys, really,

Calm down with all the propaganda and tinfoil hat theories. No one is discriminating against anyone because of servers, and 'microsoft support' have absolutely nothing to do with us or our forums.

@BFC (GB1) Apologies for the issue. It seems like a load of payments didn't properly go through this morning, but the team are on it as a main priority. We'll get your rubies to you as soon as we can.

Once again, apologies for the delays, but I assure you, you'll get what you paid for.

Regards,

Steve.

[4467938] mikesmight123 (GB1) [GB1] :: June 24, 2016, 10:45 a.m.

CM Arcanine said:

Guys, really,

Calm down with all the propaganda and tinfoil hat theories. No one is discriminating against anyone because of servers, and 'microsoft support' have absolutely nothing to do with us or our forums.

@BFC (GB1) Apologies for the issue. It seems like a load of payments didn't properly go through this morning, but the team are on it as a main priority. We'll get your rubies to you as soon as we can.

Once again, apologies for the delays, but I assure you, you'll get what you paid for.

Regards,

Steve.

Steve what do you have to say about the unticking of troops!

Same with John it's driving me crazy, I should not have to check back on each of my barracks to ensure that game function does what it is meant to do.

Additionally, I can't even open the new research tree, which was not broken in the first place until you guys 'improved' it.

[4467948] UltraFlavoured (GB1) [GB1] :: June 24, 2016, 10:53 a.m.

Is this ISSUE STILL and issue ?

This is one reason why the view on customer service is so terrible .

Its been mentioned payments did t go through - Well that is already apparent 
But what is not mentioned is if its resolved.

~Ultra

[4467994] UltraFlavoured (GB1) [GB1] :: June 24, 2016, 11:35 a.m.

Furthermore...

I am hearing your giving the rubies back but not the chest bought at the time.... 
That is NOT giving the customer what they paid for..

The whole point of the chest is to influence a ruby purchase.
I suggest its fed back...

I have put this many times but #FailedToDeliver is exactly what GoodGames Studios do.

~Ultra

[4468002] FamousJohn8 (GB1) [None] :: June 24, 2016, 11:42 a.m.

UltraFlavoured (GB1) said:

Furthermore...

I am hearing your giving the rubies back but not the chest bought at the time.... 
That is NOT giving the customer what they paid for..

The whole point of the chest is to influence a ruby purchase.
I suggest its fed back...

I have put this many times but #FailedToDeliver is exactly what GoodGames Studios do.

~Ultra

+1

[4468024] CM Arcanine [None] :: June 24, 2016, 11:58 a.m.

Hey guys,

The Rubies should have been distributed properly now. It's not as simple for us to send back the additional rewards though, so you'll have to contact our Support Team. I assure you, we'll do our best to get these to you. No one is trying to keep anything from you, but with the deals being randomised, it'd be impossible for us to automatically credit those along with the rubies.

Thanks for being patient with us, and once again, my sincerest apologies,

Steve.

p.s. Please PM me about this 'untick' issue, as I'd like some information about it.

[4468027] FamousJohn8 (GB1) [None] :: June 24, 2016, 11:59 a.m.

I've been posting on forums about it ever since it started too happen.

[4468069] Mario 999 (ASIA1) [ASIA1] :: June 24, 2016, 12:31 p.m.

I have the rubies but none of the offer i bought, i enclosed a screen shot of the offer to make it easier for you, WHAT MORE DO YOU WANT ME TO DO TO GET THE ITEMS I PAID FOR! sorry for caps but pissed off with all this, I pay £24.99 for an offer and get sod all, was supposed to help me with the nomads but time is now ticking away as it was 5hrs ago, totally fed up @cmarcanine