Forum: empire-en
Board: [585] Technical Assistance
Topic: [77599] lost troops
[1410247]
omgwtfbbq [None]
:: Oct. 29, 2012, 2:19 a.m.
Quick tip peoples. Your army will only disappear when you are moving them to and from your castle/outposts.
Try to be online when you are doing anything the requires moving your troops and your troops will not go missing.
Unfortunately, at some points, you will be busy and you cannot be online when your troops arrive, like what's going to happen to me right now. I'm about to have to leave for something important, and won't be back in a while. My troops are 2 hours and 21 minutes away from coming back.
In that circumstance, before you leave, make sure to take at least 1 picture of your troops moving. That way you have enough evidence to show GGS that you have lost your troops when you get back from what you're doing.
No I am not trolling because I have tested this theory many times myself.
Try to be online when you are doing anything the requires moving your troops and your troops will not go missing.
Unfortunately, at some points, you will be busy and you cannot be online when your troops arrive, like what's going to happen to me right now. I'm about to have to leave for something important, and won't be back in a while. My troops are 2 hours and 21 minutes away from coming back.
In that circumstance, before you leave, make sure to take at least 1 picture of your troops moving. That way you have enough evidence to show GGS that you have lost your troops when you get back from what you're doing.
No I am not trolling because I have tested this theory many times myself.
[1410282]
Madison Lacy [None]
:: Oct. 29, 2012, 5:07 a.m.
I lost 48 troops after I attacked a Robert Boarn castle and I lost 29 troops after I captured a outpost
[1410283]
grim reeper3 [None]
:: Oct. 29, 2012, 5:09 a.m.
I have lost over 100 multiple times sometimes it was travelers
[1410284]
JonBerserk7 (US1) [None]
:: Oct. 29, 2012, 5:32 a.m.
are you saying that they just went poof or that they died in the battle?
if they went poof after the battle and on their way back it is a bug and you should contact the ever so busy support group and they should get back to you in a few days
if they went poof after the battle and on their way back it is a bug and you should contact the ever so busy support group and they should get back to you in a few days
[1410292]
abdulhalim [None]
:: Oct. 29, 2012, 6:54 a.m.
i lost my army after battle 6 times i saw they returned but not reached in my castle
what happpend
what happpend
[1410294]
JonBerserk7 (US1) [None]
:: Oct. 29, 2012, 6:57 a.m.
it be a bug, read right above your post, you should contact support. also if ANYONE used search they would already know this
[1410348]
tellme [None]
:: Oct. 29, 2012, 12:23 p.m.
what exactly is the compensation? i need troops to survive and am in the middle of a conflict. How am I going to survive? To those who got their troops back, is there any compensation?
[1410387]
goldenglory [None]
:: Oct. 29, 2012, 4:30 p.m.
It took me 10 days to get a reply last time this happened. Because I didn't have screen shots, I did not get the troops back and it ended up taking 3 weeks to find that out. This is my second time losing troops but at least I have screen shots this time. Its annoying since I was just getting my troops built up from having them wiped out in a battle with 8 people the other day.
[1410398]
killing3 [None]
:: Oct. 29, 2012, 4:57 p.m.
Its now the 3 time i miss my troop not in fight , just up in the skye.
now i stop in this game , sorry
now i stop in this game , sorry
[1410433]
Zach Woodward [None]
:: Oct. 29, 2012, 7:13 p.m.
I have repeatedly lost men coming back from robber baron attacks. This time, I have lost a total of 76 men; 67 veteran macemen and 9 veteran crossbowmen. Why does this keep happening and how can I get them back?!
[1410541]
Randy42 [None]
:: Oct. 29, 2012, 10:02 p.m.
I sent an attack of over 900 men and heavy equipment. My competitor opened his gates and my soldiers returned, or so I thought. Somehow this game killed off all but 69 of my men and took all the tools. The men I can recruit, its the ruby tools that get under my skin. This is the second time this game has done this to me. And still no satisfactory response from the people that run the game.X(
[1410608]
gunpop [None]
:: Oct. 30, 2012, 6:39 a.m.
Plan on losing all your attackers (even after a win) about every fifth attack.
Goodgame has zero interest in fixing the bug that causes the problem and even less interest in compensating anyone who has invested their time and money for their losses.
Why it takes 10 days to 3 weeks to fix a MAJOR programming flaw for the player is inexcusable. Putting the burden of proof on the player makes sense--as long as things are done in a timely manner. They aren't. A cursory look through the forums shows that this problem is not only a known game flaw, but a flaw that the creators aren't interested in fixing.
Goodgame has zero interest in fixing the bug that causes the problem and even less interest in compensating anyone who has invested their time and money for their losses.
Why it takes 10 days to 3 weeks to fix a MAJOR programming flaw for the player is inexcusable. Putting the burden of proof on the player makes sense--as long as things are done in a timely manner. They aren't. A cursory look through the forums shows that this problem is not only a known game flaw, but a flaw that the creators aren't interested in fixing.
[1410671]
cg49me [None]
:: Oct. 30, 2012, 1:55 p.m.
Add me to the list - lost over 30 troops in two separate attacks on baron castles in less than 24 hrs. I emailed support about both. Only been playing for a few days, but I think I'm done with this game - takes too long to re-recruit, and from everyone else talking about how long it takes to get them back from support, the wait isn't worth it.
http://support.goodgamestudios.com/
Have fun all.
http://support.goodgamestudios.com/
Have fun all.
[1410673]
Martin Horn (US1) [None]
:: Oct. 30, 2012, 2:05 p.m.
How do I report troops lost when returning from mission? I knew the procedure, but I can't find it again.
Martrin Horn
Martrin Horn
[1410685]
Unknown
:: Oct. 30, 2012, 3:36 p.m.
Plan on losing all your attackers (even after a win) about every fifth attack.
Goodgame has zero interest in fixing the bug that causes the problem and even less interest in compensating anyone who has invested their time and money for their losses.
Why it takes 10 days to 3 weeks to fix a MAJOR programming flaw for the player is inexcusable. Putting the burden of proof on the player makes sense--as long as things are done in a timely manner. They aren't. A cursory look through the forums shows that this problem is not only a known game flaw, but a flaw that the creators aren't interested in fixing.
Gunpop,
I would appreciate it if you could keep your incorrect theories to yourself. We do have every interest in fixing the bug and the bug team has been working hard to isolate the exact cause of it. The support team are doing their best to get through all the requests and get players sorted as quickly as possible, but considering they get 100's of requests a day it does take time to get through them all.
Malreyn
[1410691]
gunpop [None]
:: Oct. 30, 2012, 3:52 p.m.
CM Malreyn wrote: »Gunpop,
I would appreciate it if you could keep your incorrect theories to yourself. We do have every interest in fixing the bug and the bug team has been working hard to isolate the exact cause of it. The support team are doing their best to get through all the requests and get players sorted as quickly as possible, but considering they get 100's of requests a day it does take time to get through them all.
Malreyn
The theory may be incorrect. I lost another 51 troops last night after I posted this, so the true ratio is probably a little higher.
This bug makes the game virtually unplayable. I'm still waiting for the first losses a couple of weeks ago to be addressed and there have been 5 other tickets started since then.
[1410697]
Anando [None]
:: Oct. 30, 2012, 4:25 p.m.
find the buttons near log off then look below and find support
[1410713]
THALA DA2 [None]
:: Oct. 30, 2012, 5:10 p.m.
I lost a big troop of 93 along with an ancient relic after winning it from an adventure pls restore the missing troops and the ancient relic as soon as possible...
[1410719]
ozman67 [None]
:: Oct. 30, 2012, 5:20 p.m.
I am missing troops after victory in second quest in the wives of marktburg.10 am central time.oct.30....26 crossbow,14vet crossbow,12 macemen,52 2hand.Is there a return time for this quest?If there is it doesnt show.Thank you.
[1410736]
lordsaruman (US1) [US1]
:: Oct. 30, 2012, 6:14 p.m.
Gotta make a ticket to support bud, nobody here on the forums can help you. They should have returned immediately after the victory.