Forum: empire-en

Board: [585] Technical Assistance

Topic: [77599] lost troops

[1396623] princess beth [None] :: Oct. 1, 2012, 10:36 p.m.

im going through the same thing right now it is the third time this has happend a total of over 200 men

[1396625] Unknown :: Oct. 1, 2012, 10:42 p.m.

Sorry are you saying that your missing troops are returning. Or that they have not returned. If they have not returned, please email GGS Support outlining all the details.

Apologies for the delay due to being inundated with tickets. If you have received an acknowledgement email and still require support please reply to the email stating so. Please do not send more than one email as it just causes further delays.

[1396627] Karlcarlos [None] :: Oct. 1, 2012, 10:50 p.m.

yeah same with me lost 350 heavy soldiers contacted support on Sunday, hope i get them back soon

[1396663] garett245 [None] :: Oct. 2, 2012, 1:13 a.m.

i had sent my guys out to a fight 6 mace men and 5 crossbow man to be exact and the objective of coarse a robberbarron castle i had sent them out and loged off and when i loged back in later i had a message of victory so i went to set my ratios on my castle defenses where i noticed hmmm i have no macemen or crossbow man after looking more closely at the fight log noone had died from my army and after looking at the travel log there was noone out i relised they have dissappeared so if u have any ideas please helppppp!!!!!! X(

[1396664] evets4 [None] :: Oct. 2, 2012, 1:15 a.m.

This is a common bug, contact support at http://support.goodgamestudios.com
Hope you get your troops back

[1396667] garett245 [None] :: Oct. 2, 2012, 1:31 a.m.

thanks i actually just read the closed thread about it lol and emailed support i jumped the gun a little lol

[1396731] Ryu3 [None] :: Oct. 2, 2012, 4:46 a.m.

I've lost over 50 macemen and 25 pikemen. would like the gold spent on them refunded please and thank you.

[1396774] Unknown :: Oct. 2, 2012, 6:57 a.m.

Four tickets to Support during September.
No troops returned.

They go somewhere. Where do all these men land ?
GRRGH

[1396776] Unknown :: Oct. 2, 2012, 7:05 a.m.

Please respond to the email you received if you still require assistance. Please do not send more than on mail, unless they are separate incidents as it just causes further delays.

There is a waiting time due to being inundated with tickets.

[1396791] Unknown :: Oct. 2, 2012, 7:47 a.m.

Dear All

Please take the time to see if there is a thread open on the topic you wish to discuss.

[1396894] killer roddy [None] :: Oct. 2, 2012, 3:03 p.m.

I sent 50 soldiers out, then 2 minutes later they dissapeared never came back

X(X(X(X(X I'm really angry and i want them back!!!!!!!!!X(X(X(X

[1396899] shinchan [None] :: Oct. 2, 2012, 3:39 p.m.

i sent an attack of 40 soldiers on rober baron castle near my castle . they won the battle and none of them died . during the course of their return i switched off my computer but before that i saw them returning back . on my return they were lost and nowhere to be seen. i also lost the resources and coins that i had won. i don't know that where should i post this problem. so please can anybody tell me where to post this and how can i get my soldiers back?;(;(;(;(;(;(
day of the attack : tuesday
date : 2nd october 2012

[1396908] stuartc201 [None] :: Oct. 2, 2012, 4:03 p.m.

i sent 38 lost all. this happens quite a lot. it has happened to me 4/5 times now and it takes them quite a while to get them back. It needs fixing!!!!!!

[1396912] Rocoman [None] :: Oct. 2, 2012, 4:18 p.m.

Please responsable persons of the game to respond really goog way to this problem, I lost my troops to reported to support and the problem are having many people, Im not sending any troops to action, its not paying of.... Really good game but this bug takes to much time and is killing itself.

[1396917] lordsaruman (US1) [US1] :: Oct. 2, 2012, 4:41 p.m.

Guys, just make a ticket to support. It can take a week or longer to have them back so have patience. You will need screenshots to show what you lost otherwise support cannot help you.

[1396972] Brandonius [None] :: Oct. 2, 2012, 7:47 p.m.

It's a problem that should have been solved by now. Been a month with no solution. Time for someone to figure it out and implement a solution. There is no way this should still be an issue with the game. Find the code and rewrite it, then test it, then implement it! I'm not sending anymore troops until this is fixed.

[1397011] TreeOneAlpha [None] :: Oct. 2, 2012, 10:22 p.m.

how about a update guys?? do you have a timeline for this bug to get fixed??
r we days away or weeks away for a fix???

[1397027] ddayattack [None] :: Oct. 2, 2012, 11:42 p.m.

So here's the situation. I had just called out an attack onto another castle. i sent 20 guys . I then signed off and signed back on a couple hours later (cause the attack would take an hour or so). when i signed in again a couple hours later i had recieved my victory letter and how i won and what not. It said i lost 2 of my 20 guys in the battle, But when i checked how many soldiers i had in by barracks it showed that those 18 soldiers never came back. This has happened to me twice and so far ive lost over 40 guys total. What is going on here?

[1397028] Enrgar [None] :: Oct. 2, 2012, 11:55 p.m.

Missing Troops
I also got the same problem today. I attacked two castles and my troops went missing. The first attack was a level 2 castle with 7 soldiers and my second attack was a level 7 castle with 50 soldiers. I am missing 37 maceman and 20 crossbow soldiers. First time i get a bug in a game.

[1397031] someonex [None] :: Oct. 3, 2012, 12:22 a.m.

Happening to me also, anyone know why?