Forum: empire-en
Board: [816] News from the world of Empire
Topic: [314503] Event Extension: Kala's Contest
[4508706]
CM Arcanine [None]
:: Aug. 1, 2016, 6:30 p.m.
@John OGroat (GB1) The boosters should still be active, yep.
@Philt123 (GB1) Completely understandable, but all I can ask is that you have a little faith. I know it's not always been sunshine and rainbows in the past, and that this situation is also nowhere near ideal, but I can assure you that the points you earned will be attributed properly. If you earned a reward, you will get it.
@Populous (GB1) Not 100% on if we'll run the contest again, but is it something you'd like to see?
Once again, cheers for keeping the discussion going guys. I'm aware that this wasn't handled perfectly, and that some players may have stopped attacking when the points didn't count, but unfortunately that's something that we can't effectively deal with at this stage. The error occurred and we're doing our best to make it up to you.
To those of you that have mentioned how we'll deal with things looking forward, I can assure you that this feedback is very important, and that we'll do our best to prevent situations like this in the future. I'll reply to you properly tomorrow, when I'm back in the office. If there's anything else you need to ask, feel free to pop it in here or PM it me, and I'll get back to you in the morning.
Have a nice evening folks, and thanks again,
Steve.
@Philt123 (GB1) Completely understandable, but all I can ask is that you have a little faith. I know it's not always been sunshine and rainbows in the past, and that this situation is also nowhere near ideal, but I can assure you that the points you earned will be attributed properly. If you earned a reward, you will get it.
@Populous (GB1) Not 100% on if we'll run the contest again, but is it something you'd like to see?
Once again, cheers for keeping the discussion going guys. I'm aware that this wasn't handled perfectly, and that some players may have stopped attacking when the points didn't count, but unfortunately that's something that we can't effectively deal with at this stage. The error occurred and we're doing our best to make it up to you.
To those of you that have mentioned how we'll deal with things looking forward, I can assure you that this feedback is very important, and that we'll do our best to prevent situations like this in the future. I'll reply to you properly tomorrow, when I'm back in the office. If there's anything else you need to ask, feel free to pop it in here or PM it me, and I'll get back to you in the morning.
Have a nice evening folks, and thanks again,
Steve.
[4508758]
mikesmight123 (GB1) [GB1]
:: Aug. 1, 2016, 7:05 p.m.
@CM Arcanine
Since your looking for feedback then perhaps have a weekend team?
If not atleast push changes to happen on Monday to give your team the most amount of time to fix issues before the weekend rolls over leaving the fourms in chaos and an even greater negative reaction from your customers.
Above all, test the changes before implementing them. I'm aware that its impossible to catch all bugs but with your other games being full of bugs aswell surely you must realise there is an issue?
Since your looking for feedback then perhaps have a weekend team?
If not atleast push changes to happen on Monday to give your team the most amount of time to fix issues before the weekend rolls over leaving the fourms in chaos and an even greater negative reaction from your customers.
Above all, test the changes before implementing them. I'm aware that its impossible to catch all bugs but with your other games being full of bugs aswell surely you must realise there is an issue?
[4508824]
Van Snott (SKN1) [SKN1]
:: Aug. 1, 2016, 7:47 p.m.
You want feedback well here it is:
1. Have your own test team, set up testplans pr update you lanch. Test plan should involve all the functionality
that is changed in the update, and sevral other standard functionality.Most important that it is a own team, never set developers to test their own code. When running tests take a backup from one of the live servers and run the
test on that. And alternate between servers. When a new update or launch have cleared the test prosess inform us on the forum that its ready and have passed testing.This is nessacery for us to start trusting you again.
2. Plan the big events like kalas well before you start them. Set up run plans for all the small events including in
the big event. And most importen, stick to the plan and DONT make any changes when the event have started.
(If you have started with point number one, You don't have to make large changes while runing the event.)
Inform the players by using the forum of the full run plan for eatch event. That will help us to plan how to get the most out of eatch event.
3. Never start or stopp big events on weekends. Make shure you have a team ready to deal with problems on start
and stopp. And the same goes for ANY update or launch. And most importen, bug fixes must also clear the test process. Never ever do bug fixing directly on live servers. And yet again inform us players about the bug fix progress.
4. When you plan system update give us at least 24 hour heads up. Use the logon splash screen to tell the players about this updates.
5. You have to have bether information routins when problems happens. Always have a plan B ready,
I doubt this information will reatch enyone in charge in managment, but now i have atleast tryed.
1. Have your own test team, set up testplans pr update you lanch. Test plan should involve all the functionality
that is changed in the update, and sevral other standard functionality.Most important that it is a own team, never set developers to test their own code. When running tests take a backup from one of the live servers and run the
test on that. And alternate between servers. When a new update or launch have cleared the test prosess inform us on the forum that its ready and have passed testing.This is nessacery for us to start trusting you again.
2. Plan the big events like kalas well before you start them. Set up run plans for all the small events including in
the big event. And most importen, stick to the plan and DONT make any changes when the event have started.
(If you have started with point number one, You don't have to make large changes while runing the event.)
Inform the players by using the forum of the full run plan for eatch event. That will help us to plan how to get the most out of eatch event.
3. Never start or stopp big events on weekends. Make shure you have a team ready to deal with problems on start
and stopp. And the same goes for ANY update or launch. And most importen, bug fixes must also clear the test process. Never ever do bug fixing directly on live servers. And yet again inform us players about the bug fix progress.
4. When you plan system update give us at least 24 hour heads up. Use the logon splash screen to tell the players about this updates.
5. You have to have bether information routins when problems happens. Always have a plan B ready,
I doubt this information will reatch enyone in charge in managment, but now i have atleast tryed.
[4508867]
LegendarySama (ASIA1) (Banned) [None]
:: Aug. 1, 2016, 8:17 p.m.
Is there seriously going to be a really short nomad invasion, or will it continue on after kala?
[4508928]
Philt123 (GB1) [GB1]
:: Aug. 1, 2016, 9:19 p.m.
I totally agree that at this point there is no such thing as a perfect solution someone is going to end up worse off, I guess its reassuring in one sense that we havent just got the wholy inadequate blanket compensation that we have had in the past.
Its a much more fair proposal than that, for me personally i couldnt care less about the rewards, But i have been shafted in the past a number of times and know just how bad it is for those that will be.
Like others whats most frustrating is the fact GGE have not taken any ownership for the crazy decision it made in the first place to move the goal posts, I mean its not the first time its happened. So I can only assume GGE intend to keep doing it regardless.
Which means regardless of the overwhelming feedback to the contrary, even the fact its just basic common sense, and the fact every other competion i can think of doesnt change mid event, due to the most obvious reasons, it seems GGE still think their decision is justified!!!!
which simply means we are just going to sit here waiting for the next time someone gets shafted.
Is it too much to ask that GGS actualy learn from mistakes and move forward? But for that to happen you have to admit it was a mistake, and ther eis certainy no sign of that so far :-( Bit like a drug addict you can only help someone who wants to be helped, and GGS is obviously still in the denial phase.
Its a much more fair proposal than that, for me personally i couldnt care less about the rewards, But i have been shafted in the past a number of times and know just how bad it is for those that will be.
Like others whats most frustrating is the fact GGE have not taken any ownership for the crazy decision it made in the first place to move the goal posts, I mean its not the first time its happened. So I can only assume GGE intend to keep doing it regardless.
Which means regardless of the overwhelming feedback to the contrary, even the fact its just basic common sense, and the fact every other competion i can think of doesnt change mid event, due to the most obvious reasons, it seems GGE still think their decision is justified!!!!
which simply means we are just going to sit here waiting for the next time someone gets shafted.
Is it too much to ask that GGS actualy learn from mistakes and move forward? But for that to happen you have to admit it was a mistake, and ther eis certainy no sign of that so far :-( Bit like a drug addict you can only help someone who wants to be helped, and GGS is obviously still in the denial phase.
[4508933]
makale (AU1) [None]
:: Aug. 1, 2016, 9:30 p.m.
OH stop bleating about ******* Steve !! He applied for the damn job, he knew what it would entail. Probably why he gets well paid and they moved him to Germany !!!
As for this cocked up situation(again) i backed off in kaka cos of no points, not worth using horsetails etc for FL once you have got to a certain point. But if kaka had ben running properly would still have been going for that.
GGE is a ***** farce, this solution is a ******* farce. I am pretty sure that under some EU rule they are breaking the Law. There is still such a thing as duty of care !!
As for this cocked up situation(again) i backed off in kaka cos of no points, not worth using horsetails etc for FL once you have got to a certain point. But if kaka had ben running properly would still have been going for that.
GGE is a ***** farce, this solution is a ******* farce. I am pretty sure that under some EU rule they are breaking the Law. There is still such a thing as duty of care !!
[4508963]
makale (AU1) [None]
:: Aug. 1, 2016, 9:53 p.m.
Just reading through Steve's response again, he says the will go back through everyone's points....funny how they can do it for this event cos of the all the negative comments in the forum.....just wonder why they could not do the same for the fekk up in Storm not so very long ago ??????????
[4508966]
John OGroat (GB1) [GB1]
:: Aug. 1, 2016, 9:55 p.m.
Except that they are not if the points stopped counting BEFORE the booster was hit. Lets say you were 2 points away from triggering the booster, planning to get those points when you would be able to be online to use the booster.....the points were never credited, so the booster never started. All the hits carried out after that point SHOULD have been doubled up, yet will not be. I'm not in that situation, but many will, and they will be wanting the rewards based on the points that they SHOULD have earned with the booster, not just the basic points.CM Arcanine said:@John OGroat (GB1) The boosters should still be active, yep.
Have a nice evening folks, and thanks again,
Steve.
As some recompense you should seriously consider rerunning the event with the equipment shuffled as you have done in the past.
[4508971]
Chris2307 (GB1) [None]
:: Aug. 1, 2016, 9:58 p.m.
@CM_Arcanine - Could you please answer the specific questions I have previously ask?
1. When the decoration is manually awarded, will you make sure we can still choose the castle it goes to?
2. When the two gems are manually awarded, how will you decide what the random gem is when assigning it to the player?
1. When the decoration is manually awarded, will you make sure we can still choose the castle it goes to?
2. When the two gems are manually awarded, how will you decide what the random gem is when assigning it to the player?
[4508982]
mightymike2000 (GB1) (Banned) [None]
:: Aug. 1, 2016, 10:12 p.m.
Beatriz5 (INT2) said:You are living in your own world, man. We all communicate in English here, what - you are too lazy to use google translator?Юстас (INT1) said:Так все же, почему вы продлили турнир Калы, чтобы многие не смогли выиграть сильный набор наместника?! Появившиеся баги после вашего "продления" говорят только об этом, Зачем тогда вообще надо было устраивать этот "цирк" с турниром Калы?!
Have some respect.
[4509285]
FamousJohn8 (GB1) [None]
:: Aug. 2, 2016, 8:07 a.m.
you didnt want too end it on a fi . yet fi is the only event in green still?
doesn't really make sense @CM Arcanine
although you did bring beri so im happy
doesn't really make sense @CM Arcanine
although you did bring beri so im happy
[4509288]
zeque (SKN1) [None]
:: Aug. 2, 2016, 8:09 a.m.
Is it just me or is skn1 down? Can't log in...
Either way, nice timing, I was just starting dash to the finishline....
-Z
Either way, nice timing, I was just starting dash to the finishline....
-Z
[4509332]
Van Snott (SKN1) [SKN1]
:: Aug. 2, 2016, 8:42 a.m.
Zequzeque (SKN1) said:
I have no problem logging inIs it just me or is skn1 down? Can't log in...
Either way, nice timing, I was just starting dash to the finishline....
-Z
[4509401]
Chris2307 (GB1) [None]
:: Aug. 2, 2016, 9:25 a.m.
@CM_Arcanine - Please confirm.Chris2307 (GB1) said:@CM_Arcanine - Could you please answer the specific questions I have previously ask?
1. When the decoration is manually awarded, will you make sure we can still choose the castle it goes to?
2. When the two gems are manually awarded, how will you decide what the random gem is when assigning it to the player?
[4509504]
FamousJohn8 (GB1) [None]
:: Aug. 2, 2016, 10:42 a.m.
looks like no answer for you mateChris2307 (GB1) said:@CM_Arcanine - Please confirm.Chris2307 (GB1) said:@CM_Arcanine - Could you please answer the specific questions I have previously ask?
1. When the decoration is manually awarded, will you make sure we can still choose the castle it goes to?
2. When the two gems are manually awarded, how will you decide what the random gem is when assigning it to the player?
[4509509]
Chris2307 (GB1) [None]
:: Aug. 2, 2016, 10:45 a.m.
Looks that way, doesn't it. Third time I have asked and I think they're genuinely important questions as to how these prizes will be distributed.FamousJohn8 (GB1) said:looks like no answer for you mateChris2307 (GB1) said:@CM_Arcanine - Please confirm.Chris2307 (GB1) said:@CM_Arcanine - Could you please answer the specific questions I have previously ask?
1. When the decoration is manually awarded, will you make sure we can still choose the castle it goes to?
2. When the two gems are manually awarded, how will you decide what the random gem is when assigning it to the player?
Was told that we could ask for further clarification and yet when this happens, I am ignored.
[4509563]
CM Arcanine [None]
:: Aug. 2, 2016, 11:20 a.m.
@FamousJohn8 (GB1) We didn't want to end it in the middle of the event, now it will end with the end of the event.
@Chris2307 (GB1) Sorry for not responding yet, but it's been a very busy morning.
1) I need to clarify this, but it should be possible.
2) Random gem = random gem. We'll randomize it, exactly how it would be in game.
Regards,
Steve.
@Chris2307 (GB1) Sorry for not responding yet, but it's been a very busy morning.
1) I need to clarify this, but it should be possible.
2) Random gem = random gem. We'll randomize it, exactly how it would be in game.
Regards,
Steve.
[4509591]
Chris2307 (GB1) [None]
:: Aug. 2, 2016, 11:39 a.m.
Thanks @CM_Arcanine.
I have images of GGS employees rolling dice at their desks to decide which random gem to give us!
Anyway, the more important thing for me was the decoration. I don't want it to be plonked in to my main castle with no option to move it again.
I have images of GGS employees rolling dice at their desks to decide which random gem to give us!
Anyway, the more important thing for me was the decoration. I don't want it to be plonked in to my main castle with no option to move it again.
[4509597]
CM Arcanine [None]
:: Aug. 2, 2016, 11:41 a.m.
@Chris2307 (GB1) Hahah, if that were the case, I'd make sure to always get a critical D20 for you 
I get what you mean with the deco. Let me bring this up now and find out for you
Regards,
Steve.
I get what you mean with the deco. Let me bring this up now and find out for you
Regards,
Steve.
[4510428]
Nata (NL1) [NL1]
:: Aug. 2, 2016, 8:14 p.m.
Stuck sinds friday , should be complete by now...... At least i would like to receive my reward that i worked hard for...CM Arcanine said:Morning folks,
Just to let you know, I've written up an announcement that should respond to the majority of questions in this thread. You can find it here, and as soon as I have any further information, you'll get it immediately.
@Philt123 (GB1) As mentioned in the announcement, I understand that some of our players that were going for the Top 100 rewards and so on may be inconvenienced by the decision, but the fact stands that many other players would benefit from it. We'll try to avoid this in the future though, and I understand where you're coming from.
Of course, I completely get what you're saying, but it's not as simple as flicking a switch and giving everyone what they would have received during the time that the contest didn't work. If it was, believe me, we'd have done it by now.
Hopefully we can form a resolution that will please everyone, but I'd ask that you remain patient whilst we do so. As I said earlier, I'll let you know as soon as I have more.
On that subject matter too, please don't hesitate to let me know what would be preferable for you guys in terms of a resolution, we're all ears.
Regards,
Steve.
