Forum: empire-en
Board: [818] General Discussion
Topic: [300029] All the Problems and a List of Demands for GGS
[4297722]
reblousou (GB1) [GB1]
:: Feb. 17, 2016, 10:50 a.m.
Philt123 (GB1) said:Steve please stop calling it a compensation package, sod the package you are proposing I want the stuff i was owed, you can keep your freebies, all i want is what i EARNED, and whay you promised me i would get. its simple nothing to work out. the prizes i need to be given are there in full colour!!! at the bottom of the screen during the event. The same prizes that have been there for months. Whats to work out? you can work how many thousand rubies you are going to give to every player as an appology later first just pay players what they are owed. before its too late to use the rewards they earned!!!
Totally agree, every hour this continues without players being given what they are owed the loss to players increases, it really is rather simple to work out, Its hit every player and every alliance on the server, these delays seemed laughable when you left us to it on Friday with a last minute apology before the office closed, by Monday with no feedback and no action taken the laughable became the ridiculous and now today even further delays. Sorry Steve my I strive to maintain polite communication as I believe its the most constructive way of dealing with issues, but don't mistake that for calm and accepting I and many others across the server are beyond furious at the way this is being dealt with, that isn't directed at you personally as I realise you are merely representing the company your employed by but you are the only point of contact we seem to currently have.
[4297737]
UltraFlavoured (GB1) [GB1]
:: Feb. 17, 2016, 11:02 a.m.
This is an absolute joke..CM Arcanine said:Hey folks,
As far as I know, the tokens were part of a compensation package, but not the entire thing. I'll try to get more information about the whole package to you as soon as I get the opportunity to.
Thanks for continuing to provide me with your feedback! I appreciate you staying calm and patient, I know it's been a long time coming and we've experienced lots of delays and problems lately.
All the best,
Steve.
EDIT: I'm also reading through all your points, and will get back to you as soon as I can @ang1243 (GB1), @reblousou (GB1) and @Philt123 (GB1) !
That was part of it ? Are your serious .... Some needs to grow a back bone at Altigi Gmbh. Stand up for the customers and stop hiding in the background .
You keep saying thank you for providing feedback. Your always experiencing problem. Mainly because you dont act on the feedback you read.
It really really isnt hard to sort out something.
If you buy something from a shop for £15 and you give them £20. You expect the £5 change back straight away.
Not other days because your experiencing problems.
These are owed to us. Just tell who ever needs to be told to sort it.
~Ultra
[4297759]
Philt123 (GB1) [GB1]
:: Feb. 17, 2016, 11:19 a.m.
As per my message of poor customer service earlier, this is yet another example.
Why on earth, do GGE, just not make a statement like this......
Regarding the unpaid alliance prizes on the last nomads event.
It has come to our attention that there was a programming mistake on some servers during the last nomad event leading to the late start of the event then non payment of any alliance rewards, we appologise for this, and we are currently compiling a list of which alliances qualified for which prize, which is taking a little time, please be assured that we are working on this right now, and we assure you all prizes will be paid in full by the close of play today, and that no player will recieve less than the reward they earned in the event. Becasue the event was shortened which didnt give alliances the chance to fully complete the task lists we are looking at the previous event and paying the rewards on that basis. To ensure all players recive the proper package of prizes.
We also realise that the delay in payment of these prizes has effected players ability to compete in the current samurai event so we will extend the samurai event by 24 hrs, and shorten the following FI event by 24 hrs to give all players the chance to use the nomad prizes they will recieve today.
again I appologise for the inconvienience casuse by this mistake, and that we are working as hard as we can to rectify the problem, and that we will ensure no player will be worse off becasue of the mistake. We expect the full outstanding rewards to be paid later today, in the mean time please accept this chest package by way of an appology.
GGE programming team.
How hard would an announcement like that be? Honestly?
Why on earth, do GGE, just not make a statement like this......
Regarding the unpaid alliance prizes on the last nomads event.
It has come to our attention that there was a programming mistake on some servers during the last nomad event leading to the late start of the event then non payment of any alliance rewards, we appologise for this, and we are currently compiling a list of which alliances qualified for which prize, which is taking a little time, please be assured that we are working on this right now, and we assure you all prizes will be paid in full by the close of play today, and that no player will recieve less than the reward they earned in the event. Becasue the event was shortened which didnt give alliances the chance to fully complete the task lists we are looking at the previous event and paying the rewards on that basis. To ensure all players recive the proper package of prizes.
We also realise that the delay in payment of these prizes has effected players ability to compete in the current samurai event so we will extend the samurai event by 24 hrs, and shorten the following FI event by 24 hrs to give all players the chance to use the nomad prizes they will recieve today.
again I appologise for the inconvienience casuse by this mistake, and that we are working as hard as we can to rectify the problem, and that we will ensure no player will be worse off becasue of the mistake. We expect the full outstanding rewards to be paid later today, in the mean time please accept this chest package by way of an appology.
GGE programming team.
How hard would an announcement like that be? Honestly?
[4297761]
TNASHER (GB1) [None]
:: Feb. 17, 2016, 11:21 a.m.
Nice
[4297762]
Some guy5 (GB1) [None]
:: Feb. 17, 2016, 11:22 a.m.
Hah if only they cared that much
[4297771]
UltraFlavoured (GB1) [GB1]
:: Feb. 17, 2016, 11:29 a.m.
That message would of been fine in the first 24-48 hours , We are days in now. Multiple knock on effects from the one event these knock on effects continue while nothing is actually being done about it.
Much more is needed now.
~Ultra
Much more is needed now.
~Ultra
[4297776]
ang1243 (GB1) [GB1]
:: Feb. 17, 2016, 11:34 a.m.
Everybody seems to be saying the same sort of thing over and over, maybe let Steve do some stuff for a bit? Just an idea, might get some results, we've said everything we need to say, GGS' treatment of its customers over the last few days has been unacceptable, and now they should be willing to make up for that, or they should expect a lot of their customers leaving, me included. Lets see what Steve can come up with in reply to us, then we can reply. Maybe an idea? 
[4297780]
Xanthos (GB1) [None]
:: Feb. 17, 2016, 11:41 a.m.
Philt123 (GB1) said:
How hard would an announcement like that be? Honestly?
It apparently is, as they either "can't" do it, and try to brush us off with a "Sorry, can't do that. Next issue!" response, or simply don't bother with one at all.
Please please GGS, just admit you're in the wrong, put out a simple apology like Philt stated above, and at least try to do something or recompensate us duly with time skips, horsetails, or whatever people missed out on in the 20hr nomads. Seriously, what is the problem here?
You don't want to compensate us?
You don't know what to compensate us with?
We need someone to communicate with us and inform / update us on what is going on in HQ. Because all you have to do, especially for things like the second question, is simply ask, and many above have already stated what a worthy compensation should include. And if it's something we can't help with, at least we know you guys are working on it. If not, we have to assume that, well, you're not.
[4297781]
Some guy5 (GB1) [None]
:: Feb. 17, 2016, 11:41 a.m.
Sadly not. The longer they take and its been 5 days now? The more problems occur as a result the more we have to "demand"ang1243 (GB1) said:Everybody seems to be saying the same sort of thing over and over, maybe let Steve do some stuff for a bit? Just an idea, might get some results, we've said everything we need to say, GGS' treatment of its customers over the last few days has been unacceptable, and now they should be willing to make up for that, or they should expect a lot of their customers leaving, me included. Lets see what Steve can come up with in reply to us, then we can reply. Maybe an idea?
[4297787]
ang1243 (GB1) [GB1]
:: Feb. 17, 2016, 11:45 a.m.
But the same repetitive chatter can only have a detrimental effect surely?Some guy5 (GB1) said:Sadly not. The longer they take and its been 5 days now? The more problems occur as a result the more we have to "demand"ang1243 (GB1) said:Everybody seems to be saying the same sort of thing over and over, maybe let Steve do some stuff for a bit? Just an idea, might get some results, we've said everything we need to say, GGS' treatment of its customers over the last few days has been unacceptable, and now they should be willing to make up for that, or they should expect a lot of their customers leaving, me included. Lets see what Steve can come up with in reply to us, then we can reply. Maybe an idea?
[4297794]
marc58 (GB1) [GB1]
:: Feb. 17, 2016, 11:56 a.m.
Have to agree ang......they should be left now too give them thinking time....until Friday them it can be discussed again
[4297820]
Some guy5 (GB1) [None]
:: Feb. 17, 2016, 12:15 p.m.
True but still we should post when new things arise that we've lost due to them. Essentially just tell them what else we now want.ang1243 (GB1) said:But the same repetitive chatter can only have a detrimental effect surely?Some guy5 (GB1) said:Sadly not. The longer they take and its been 5 days now? The more problems occur as a result the more we have to "demand"ang1243 (GB1) said:Everybody seems to be saying the same sort of thing over and over, maybe let Steve do some stuff for a bit? Just an idea, might get some results, we've said everything we need to say, GGS' treatment of its customers over the last few days has been unacceptable, and now they should be willing to make up for that, or they should expect a lot of their customers leaving, me included. Lets see what Steve can come up with in reply to us, then we can reply. Maybe an idea?
[4297826]
CM Arcanine [None]
:: Feb. 17, 2016, 12:17 p.m.
Just popping in to give you guys a little update on the situation.
All of your feedback is being forwarded on, but what you have to understand is that the team are working on this as well as a lot of other future content. I'd love to give you constant feedback on the discussion, but it's simply not possible. The team are very busy, but this is being actively worked on and I'll pop in when I have something more to say on the matter.
For now, I appreciate your patience, and I'd just like you to know that I'm working on it and not ignoring the things mentioned in this thread.
Regards,
Steve.
All of your feedback is being forwarded on, but what you have to understand is that the team are working on this as well as a lot of other future content. I'd love to give you constant feedback on the discussion, but it's simply not possible. The team are very busy, but this is being actively worked on and I'll pop in when I have something more to say on the matter.
For now, I appreciate your patience, and I'd just like you to know that I'm working on it and not ignoring the things mentioned in this thread.
Regards,
Steve.
[4297836]
Queen Oestrogen (GB1) [None]
:: Feb. 17, 2016, 12:28 p.m.
Dear GGE,
I have played this game since March of 2014, and I have loved it, inspite of GGE's neverending screwups. In that time, I have made friends all over the server who have made it worthwhile to look past GGE's messes and carry on trucking. That enthusiasm has quickly waned over the last 5 days, and I have lost the will to carry on playing. The bond and friendships made within the game is the reason most of us are still here, but even that may not be enough to keep us suffering through more of your screwups, especially since you refuse to acknowledge or communicate with us, or even compensate for the rewards lost. This has happened time and time again, to the point where it is now expected. Whenever the server goes down for maintenance, our first thoughts are "Uh oh! What will GGE screw up this time?" A game is meant to be pleasant and enjoyable, not problematic and headache-inducing, especially if we have to fight for the rewards we have earned in events. I have never dealt with such terrible Customer Service in all of my life.
I'm tired of the waiting. I'm tired of the delays. I'm tired of the fob offs. I'm tired of begging for the rewards you promised in the events. I'm tired of not receiving them when we hit the goal YOU set. In short, I am tired of GGE.
Maybe this is the wake up call I need to find a new hobby, or return to my previous love which was put on the backburner in preference of GGE. Maybe it's time to blow the dust off my consoles and rekindle my interest in my games where my biggest annoyance is the occasional impossible boss battles. You are making this choice very easy, GGE.
Soon to be Ex-Player,
Queen Oestrogen
[4297841]
Castle777 (GB1) [GB1]
:: Feb. 17, 2016, 12:37 p.m.
The team needs to get their Priorities in order.....
Stop working on future content and work on the issue to hand right now.
You have had enough time to discuss this now it is becoming a farce.
Monday this should of been sorted as stated by yourself, two days later and you're still discussing is not acceptable!
You are destorying your customers loyalty every second nothing is done...
[4297847]
John OGroat (GB1) [GB1]
:: Feb. 17, 2016, 12:41 p.m.
All very well saying this Steve, but putting it off until any compensation is no longer of any use as per usual is no longer washing with your long-suffering customers. 'Future content' is of no interest to us as the way things are going for us, there is no future.CM Arcanine said:Just popping in to give you guys a little update on the situation.
All of your feedback is being forwarded on, but what you have to understand is that the team are working on this as well as a lot of other future content.
[4297849]
DarkSary (GB1) [None]
:: Feb. 17, 2016, 12:42 p.m.
why bother sorting future events when none of us will be here by then. you should look after your customers now not down the line when you will need us most! all you care about is your money and not us at all. we are the ones playing the game, not you, sort it out. what you dont seem to grasp is you made a mistake and you need to rectify it. a lot of people missed out on nomads. 20hrs is not long enough to progress in the ice championship, so a lot of time and effort wasted because of yet another messed up event. the ice championship was a mess last time too. your not helping us let alone yourselves! giving us 40 of something is not rectifying the problem. even if you extended the ice champ for 4-5 days and had nomads for that time would make more sense. god knows why we have to sort the problem for you! geez! by the time you have "not ignored the issue" the championship will be over. Also why not give people the rewards from the nomads that the alliance would have won, u can see from where the nomads started how well an alliance does.
[4297889]
Chris2307 (GB1) [None]
:: Feb. 17, 2016, 1:16 p.m.
If that is the case then I'd like you forward this feedback. I think it is totally unacceptable that a delay in fixing quite a severe error on GGS' part is delayed further because you are working on future updates.CM Arcanine said:Just popping in to give you guys a little update on the situation.
All of your feedback is being forwarded on, but what you have to understand is that the team are working on this as well as a lot of other future content. I'd love to give you constant feedback on the discussion, but it's simply not possible. The team are very busy, but this is being actively worked on and I'll pop in when I have something more to say on the matter.
For now, I appreciate your patience, and I'd just like you to know that I'm working on it and not ignoring the things mentioned in this thread.
Regards,
Steve.
This is one of the fundamental problems you have at GoodGame Studios. You push ahead regardless which creates bug after bug after bug. You simply do not care enough about fixing what is wrong before moving on.
[4297898]
CM Arcanine [None]
:: Feb. 17, 2016, 1:21 p.m.
Sorry if you misunderstood me with that last message. The team that develop the updates aren't responsible for the resolution of situations like this, but what I meant to infer, is that the Product Managers and other parties involved also have to divert their time to various different projects and meetings. It's a top priority, for sure, that we get this sorted out, but it's not always possible for them to give me consistent updates.
Regards,
Steve.
Regards,
Steve.
[4297900]
Stevemass (GB1) [GB1]
:: Feb. 17, 2016, 1:22 p.m.
Future Updates don't You mean future cock ups