Forum: empire-en
Board: [816] News from the world of Empire
Topic: [314503] Event Extension: Kala's Contest
[4507609]
Scandy (GB1) [GB1]
:: Aug. 1, 2016, 9:34 a.m.
I completely support Philt123. The event should never have been extended in the first place. Steve doesn't seem to understand that once you are a reasonably established player the game becomes a zero sum game. If everyone else is doing better I'm doing worse.
If you set the parameters of the Event and then change them halfway through the game to make it easier for the laggards you are making it worse for those that actually made the effort.
Same thing now with the compensation that you are no doubt going to give people for the lack of Kala points over the weekend. If the top 500 players (rather than the top 280 or so o the UK server) suddenly end up all having a Kala castellan, those of us who managed to get one through actual play end up in a worse situation, we no longer get an advantage from having worked hard since people who worked less hard suddenly get the same equipment that we got.
The fact that the FL would have expired after the Kala event might have been an issue technically for GGE, but surely not for the players. Those were the rules, that's what we'd have adjusted to. If it was a technical issue then you should have thought of it when you started FL by having a 2 day FL.
Going forward a couple of simple suggestions
1) Don't change ongoing events
2) Really really don't change ongoing events, but if you are going to do so - don't do it at the tail end of the event
3) Really really don't change ongoing events, but if you are going to do it don't do it on a Friday afternoon
If you set the parameters of the Event and then change them halfway through the game to make it easier for the laggards you are making it worse for those that actually made the effort.
Same thing now with the compensation that you are no doubt going to give people for the lack of Kala points over the weekend. If the top 500 players (rather than the top 280 or so o the UK server) suddenly end up all having a Kala castellan, those of us who managed to get one through actual play end up in a worse situation, we no longer get an advantage from having worked hard since people who worked less hard suddenly get the same equipment that we got.
The fact that the FL would have expired after the Kala event might have been an issue technically for GGE, but surely not for the players. Those were the rules, that's what we'd have adjusted to. If it was a technical issue then you should have thought of it when you started FL by having a 2 day FL.
Going forward a couple of simple suggestions
1) Don't change ongoing events
2) Really really don't change ongoing events, but if you are going to do so - don't do it at the tail end of the event
3) Really really don't change ongoing events, but if you are going to do it don't do it on a Friday afternoon
[4507617]
Chris2307 (GB1) [None]
:: Aug. 1, 2016, 9:37 a.m.
@CM_Arcanine - The typical GGS reply is utter nonsense as usual.
1. Your decision to extend the event was nothing short of an opportunity to make more money. GGS is not that stupid and shortsighted to not spot that a shorter event would result in fewer people getting the full castellan. It's a weak excuse as to why you changed the goal posts at the very last minute, which is quite frankly disgraceful. Sit down at the beginning of an event, design the goals and the timeline and stick to it.
2. You should never have gone live with changes on a Friday afternoon. Any half-decent company dealing in software would never commit code changes on a Friday afternoon, knowing that any breakages caused would be left unfixed until Monday at the earliest. It makes you look all the more unprofessional. Furthermore, given the huge amount of money GGS brings in and the large community you have created, you are long overdue having a support team, at least one global forum spokesman and a small team of on-call software engineers being available over the weekend. To have anything less is amateurish and, frankly, I don't understand why anyone should feel obliged to give you money.
Now you're left with an impossible situation. How to keep those players happy who have missed out on completing the rest of the awards (within the original timeline) due to your incompetence and how to keep those players happy who have fought to remain in the top 100 for the previous 4 weeks.
You've cocked up... again. And not even a single apology. Not one. So let's add arrogance on to your incompetence as well.
1. Your decision to extend the event was nothing short of an opportunity to make more money. GGS is not that stupid and shortsighted to not spot that a shorter event would result in fewer people getting the full castellan. It's a weak excuse as to why you changed the goal posts at the very last minute, which is quite frankly disgraceful. Sit down at the beginning of an event, design the goals and the timeline and stick to it.
2. You should never have gone live with changes on a Friday afternoon. Any half-decent company dealing in software would never commit code changes on a Friday afternoon, knowing that any breakages caused would be left unfixed until Monday at the earliest. It makes you look all the more unprofessional. Furthermore, given the huge amount of money GGS brings in and the large community you have created, you are long overdue having a support team, at least one global forum spokesman and a small team of on-call software engineers being available over the weekend. To have anything less is amateurish and, frankly, I don't understand why anyone should feel obliged to give you money.
Now you're left with an impossible situation. How to keep those players happy who have missed out on completing the rest of the awards (within the original timeline) due to your incompetence and how to keep those players happy who have fought to remain in the top 100 for the previous 4 weeks.
You've cocked up... again. And not even a single apology. Not one. So let's add arrogance on to your incompetence as well.
[4507638]
justlooking (GB1) [None]
:: Aug. 1, 2016, 9:47 a.m.
Scandy (GB1) said:I completely support Philt123. The event should never have been extended in the first place. Steve doesn't seem to understand that once you are a reasonably established player the game becomes a zero sum game. If everyone else is doing better I'm doing worse.
If you set the parameters of the Event and then change them halfway through the game to make it easier for the laggards you are making it worse for those that actually made the effort.
Same thing now with the compensation that you are no doubt going to give people for the lack of Kala points over the weekend. If the top 500 players (rather than the top 280 or so o the UK server) suddenly end up all having a Kala castellan, those of us who managed to get one through actual play end up in a worse situation, we no longer get an advantage from having worked hard since people who worked less hard suddenly get the same equipment that we got.
The fact that the FL would have expired after the Kala event might have been an issue technically for GGE, but surely not for the players. Those were the rules, that's what we'd have adjusted to. If it was a technical issue then you should have thought of it when you started FL by having a 2 day FL.
Going forward a couple of simple suggestions
1) Don't change ongoing events
2) Really really don't change ongoing events, but if you are going to do so - don't do it at the tail end of the event
3) Really really don't change ongoing events, but if you are going to do it don't do it on a Friday afternoon
Could not have put it better. If I don't end up quitting this game I will certainly not bother to put much effort into the next event, just wait till the end and collect things I didn't put the effort in for. Was comfortably top100 player when GG did their usual, so I want what I worked and paid for as it was done to earn an advantage over other players by making myself stronger, everyone knows the time allotted at the beginning so there was no need to change anything other than for GG greed, simple as.
[4507700]
Chris2307 (GB1) [None]
:: Aug. 1, 2016, 10:33 a.m.
Actually, Goodgame Studios employ a vast number of behavioral analysts and data scientists to do just that - get you hooked. The game is designed in such a way to slowly entice players in and to a point where, despite daily aspects of that game being a bit of chore, they feel like they cannot simply leave. Even players who do not purchase rubies are often emotionally invested in both their account and community.Beatriz5 (INT2) said:
Come on, people..It is not their fault we all got addicted to their product - as long as we consume it, they earn money and who cares if we all are satisfied or not.
Considering the fact that many players still pay so much, enjoy the game and do not have many complaints is the reason why the game still functions the way it does.
It's the same kind of tactics which were used by online gambling sites to entice and hook customers. There's now regulation and mandatory use of behavioral models to prevent this. No such thing exists in free-to-play games that offer in-game purchases.
[4507705]
MightyHawklord (GB1) [GB1]
:: Aug. 1, 2016, 10:37 a.m.
https://community.goodgamestudios.com/empire/en/discussion/314847/kalas-contest-issues
The problem occurred after 5pm on a Friday. If we'd been aware prior to this, I assure you that we would've stayed behind to resolve the problem, however, being that it was Friday, most people had prior engagements to attend to, appointments, family etc. It's not a case of knowing/not wanting to do anything, but a case of not being aware/able to do so in a timely manner. Situations like this require a fair amount of manpower, and members of different departments to resolve, so today we'll come together and reach a resolution.
https://community.goodgamestudios.com/empire/en/discussion/comment/4503364/#Comment_4503364
[4507708]
LadyinRed (GB1) [None]
:: Aug. 1, 2016, 10:40 a.m.
was just after 2 when i noticed but had to make sure with a few other members before i came on here
[4507723]
FamousJohn8 (GB1) [None]
:: Aug. 1, 2016, 10:51 a.m.
yourself ?Beatriz5 (INT2) said:hehe..that is why this all thing is super funny - they cannot hire decent people who test new things, but pay behavioral scientists who test levels of addiction at population.
I feel so empty, this game went from free-time fun to daily frustration...and no one to blame
[4507724]
FamousJohn8 (GB1) [None]
:: Aug. 1, 2016, 10:51 a.m.
[4507733]
UD1 (INT1) [INT1]
:: Aug. 1, 2016, 10:58 a.m.
Now is the period of time wasting, the longer GGE leave the solution the more and more players stop complaining,
this is a marketing ploy. are package to compensate will be negligent , the policy is to give to all so there is no oyther complaints/
.
Nothing will change , i am sorry to . there rules there game . take it or leave , there is no other choice,this is sad to say
but i guess in a week time players will still spend money on events . so we are our own enemy .
What more can be said
I knew what Steve would say defending the people that pay his wages , i wonder if every one that works in GGE has every complained if they felt wrongly short change in any they do .
Sad days GGE
this is a marketing ploy. are package to compensate will be negligent , the policy is to give to all so there is no oyther complaints/
.
Nothing will change , i am sorry to . there rules there game . take it or leave , there is no other choice,this is sad to say
but i guess in a week time players will still spend money on events . so we are our own enemy .
What more can be said
I knew what Steve would say defending the people that pay his wages , i wonder if every one that works in GGE has every complained if they felt wrongly short change in any they do .
Sad days GGE
[4507752]
FamousJohn8 (GB1) [None]
:: Aug. 1, 2016, 11:04 a.m.
Still not fixed , come on , sort it,
[4507766]
Chris2307 (GB1) [None]
:: Aug. 1, 2016, 11:09 a.m.
Goodgame Studios - You may want to catch up with the times. It's 2016 and you're obviously still not using Version Control.
[4507806]
Stevemass (GB1) [GB1]
:: Aug. 1, 2016, 11:28 a.m.
come on steve about time u gave us some sort of update as to where we are. CM Arcanine
[4507816]
Zenzer (GB1) [GB1]
:: Aug. 1, 2016, 11:32 a.m.
I bet Arcanine is sitting watching TV with a beer in the office, thinking and smiling with joy how we have been suffering these last few days.Stevemass (GB1) said:come on steve about time u gave us some sort of update as to where we are. CM Arcanine
[4507840]
hovsa (SKN1) [SKN1]
:: Aug. 1, 2016, 11:42 a.m.
Dear GGE,
Mistakes happen - and some make more than others, but you have to do better than this
Many players already gave you this advice:
1. don't change rules / duration of running events
2. don't make updates on a friday
3. start TESTING before updating
I don't know, when you start work, but we urgently need info about your actions to solve this and basically only info we have is, that you have noticed the problem - not good enough, if you want players to continue spending their time and money on this game.
Should not be a big deal to reverse your friday actions for a start?
[4507857]
FighterAde (GB1) [None]
:: Aug. 1, 2016, 11:48 a.m.
On that subject matter too, please don't hesitate to let me know what would be preferable for you guys in terms of a resolution, we're all ears. ---- i doubt this part as time again time you have done what you liked and found a way to give it a reason that you did was right as well. so basically whats the point telling us you are all ears. when eventually you will come up with 100 of this and that and will say that was the best you thought was sufficient for compensation on large scale players.CM Arcanine said:Morning folks,
Just to let you know, I've written up an announcement that should respond to the majority of questions in this thread. You can find it here, and as soon as I have any further information, you'll get it immediately.
@Philt123 (GB1) As mentioned in the announcement, I understand that some of our players that were going for the Top 100 rewards and so on may be inconvenienced by the decision, but the fact stands that many other players would benefit from it. We'll try to avoid this in the future though, and I understand where you're coming from.
Of course, I completely get what you're saying, but it's not as simple as flicking a switch and giving everyone what they would have received during the time that the contest didn't work. If it was, believe me, we'd have done it by now.
Hopefully we can form a resolution that will please everyone, but I'd ask that you remain patient whilst we do so. As I said earlier, I'll let you know as soon as I have more.
On that subject matter too, please don't hesitate to let me know what would be preferable for you guys in terms of a resolution, we're all ears.
Regards,
Steve.
and tell me if i am wrong with the above. i am all ears.
[4507881]
FamousJohn8 (GB1) [None]
:: Aug. 1, 2016, 12:01 p.m.
[4507882]
zeque (SKN1) [None]
:: Aug. 1, 2016, 12:03 p.m.
Sooo,
It has been since friday that you managed to brake the game, YET AGAIN JUST BEFORE WEEKEND, and all we have got is two msg's, one saying oops and other that says you are all ears. *clap clap*
Well, that's not enough, what are you going to do in order to compensate the players?
I got the cast set but I had other goals in kala too. And Now I'm not able to get to where I want to be.
And no, I will not be happy with your usual fukup-gifts of 110 horrors or smthng.
So, what will be your course of action? You guys have sit a thumb up your arses for three days, there should be more to tell to the community than oops, and that you are all ears.
-Z
It has been since friday that you managed to brake the game, YET AGAIN JUST BEFORE WEEKEND, and all we have got is two msg's, one saying oops and other that says you are all ears. *clap clap*
Well, that's not enough, what are you going to do in order to compensate the players?
I got the cast set but I had other goals in kala too. And Now I'm not able to get to where I want to be.
And no, I will not be happy with your usual fukup-gifts of 110 horrors or smthng.
So, what will be your course of action? You guys have sit a thumb up your arses for three days, there should be more to tell to the community than oops, and that you are all ears.
-Z
[4507885]
FamousJohn8 (GB1) [None]
:: Aug. 1, 2016, 12:04 p.m.
Found on the US forums
Hey guys, Just wanted to let you know we are now finalizing the compensation package, and I will share it with you once it has all been confirmed.
-Popeye
at 12:54
Hey guys, Just wanted to let you know we are now finalizing the compensation package, and I will share it with you once it has all been confirmed.
-Popeye
at 12:54
[4507891]
CM Arcanine [None]
:: Aug. 1, 2016, 12:09 p.m.
Afternoon folks,
Apologies for the delays with all of this. At the moment, we're just finalizing everything so that we have a concrete plan that we can share with you all. It shouldn't take too long, and I'll get it up as soon as we can.
I've also seen a lot of great feedback in this thread towards the situation itself, and how these things are handled (event extensions in particular), and I can assure you that this will be taken into consideration for the future.
Thank you all for your patience whilst we get this sorted Rest assured, we're doing all we can to make sure that this is solved in the best manner for you guys.
Regards,
Steve.
Apologies for the delays with all of this. At the moment, we're just finalizing everything so that we have a concrete plan that we can share with you all. It shouldn't take too long, and I'll get it up as soon as we can.
I've also seen a lot of great feedback in this thread towards the situation itself, and how these things are handled (event extensions in particular), and I can assure you that this will be taken into consideration for the future.
Thank you all for your patience whilst we get this sorted Rest assured, we're doing all we can to make sure that this is solved in the best manner for you guys.
Regards,
Steve.
[4507894]
LadyinRed (GB1) [None]
:: Aug. 1, 2016, 12:09 p.m.
i hope we arnt just getting a compensation package what about giving extra time and putting nomads/sams on so we can complete it