Forum: empire-en
Board: [818] General Discussion
Topic: [302283] Bugs - False Advertising - Shocking Resolutions
[4336626]
FamousJohn8 (GB1) [None]
:: March 9, 2016, 11:24 a.m.
thursdayUltraFlavoured (GB1) said:Hmmm - When are we meant to receive items for the 'new' position rewards?
As customary with GGS they never are very clear. It did how ever sound like we would receive them automatically.
~Ultra
[4336642]
CM Arcanine [None]
:: March 9, 2016, 11:41 a.m.
You will receive them automatically @UltraFlavoured (GB1) , sorry if there was any confusion with the way I announced it.
They'll be distributed on Thursday, so tomorrow.
Best regards,
Steve.
They'll be distributed on Thursday, so tomorrow.
Best regards,
Steve.
[4336699]
UltraFlavoured (GB1) [GB1]
:: March 9, 2016, 12:41 p.m.
Yeah My fault - Misread the first announcement - Apologies.
Are we aware of the new bugs from the update released yesterday ?
~Ultra
Are we aware of the new bugs from the update released yesterday ?
~Ultra
[4336741]
Fire Devil (GB1) [None]
:: March 9, 2016, 1:27 p.m.
Surprisingly not yet, though I doubt everything will run smoothly.
[4336746]
Car Ivan (INT1) [None]
:: March 9, 2016, 1:29 p.m.
Does it mean that players who are in positions 51-120 will receive rewards for top 100 and top 50 ?
Because according to this http://prntscr.com/ad26hf it should happen.
When berimond needed to end on Sunday i was in top 50 and top 100,and when bug appeared i tryed to stay in top 50 to get both rewards.And today i didnt got any of those rewards,but i heard some players from my aliance got top 100 reward.
regards
ivan
Because according to this http://prntscr.com/ad26hf it should happen.
When berimond needed to end on Sunday i was in top 50 and top 100,and when bug appeared i tryed to stay in top 50 to get both rewards.And today i didnt got any of those rewards,but i heard some players from my aliance got top 100 reward.
regards
ivan
[4336791]
UltraFlavoured (GB1) [GB1]
:: March 9, 2016, 2:12 p.m.
From what i have gathered...
FIRST If not first now needs to contact support and wait how ever long it takes them to respond
Top 2-120 get what was the Top 50 reward
Top 121-250 get what was Top 100 reward
These will be distributed at some point Thursday - When will probably be announced sometimes Thursday because they like to talk rather than take action.
I hope that clears things up.
~Ultra
FIRST If not first now needs to contact support and wait how ever long it takes them to respond
Top 2-120 get what was the Top 50 reward
Top 121-250 get what was Top 100 reward
These will be distributed at some point Thursday - When will probably be announced sometimes Thursday because they like to talk rather than take action.
I hope that clears things up.
~Ultra
[4337883]
UltraFlavoured (GB1) [GB1]
:: March 10, 2016, 11:49 a.m.
Thursday is now upon us.
Any idea on the plan of action ? Getting a lot of messages asking when/time?
~Ultra
Any idea on the plan of action ? Getting a lot of messages asking when/time?
~Ultra
[4337899]
CM Arcanine [None]
:: March 10, 2016, noon
Hey guys,
Just popped up an announcement about this. Apologies that it's taken a while to get the information out to you, but as stated in the announcement, we really want to make sure that everyone who should get their rewards, rightfully does.
Sorry that it's taking so long, but cheers for bearing with me.
Best regards,
Steve.
Just popped up an announcement about this. Apologies that it's taken a while to get the information out to you, but as stated in the announcement, we really want to make sure that everyone who should get their rewards, rightfully does.
Sorry that it's taking so long, but cheers for bearing with me.
Best regards,
Steve.
[4337929]
UltraFlavoured (GB1) [GB1]
:: March 10, 2016, 12:20 p.m.
Thanks for keeping us updated.
Its not ideal but keeping us in the loop is essential .
From first responses of be print screening the announcement , I have an annoyed alliance. Hopefully these are the first steps in to improving such measures for the next time this occurs.
This update still have bugs any news on when that will be sorted? The bugs a mounting up.
~Ultra
Its not ideal but keeping us in the loop is essential .
From first responses of be print screening the announcement , I have an annoyed alliance. Hopefully these are the first steps in to improving such measures for the next time this occurs.
This update still have bugs any news on when that will be sorted? The bugs a mounting up.
~Ultra
[4338049]
Swifty McGilla (GB1) [None]
:: March 10, 2016, 1:29 p.m.
hi steve,
We get told to contact support in regards if you have finished first in the original beri event that should of ended on sunday, have done that, had no reply and still not got my 1st place reward etc. Now its thurday and still no sign. yet i bet the person that overtook me in the glitched event has his first prize.
What the hell is going on?
did as told and supplied screenshots to support showing i was in 1st when original ended, why no response and more importantly why no reward yet? best be coughing up compo for ppl now, as beyond a joke.
regards andy
We get told to contact support in regards if you have finished first in the original beri event that should of ended on sunday, have done that, had no reply and still not got my 1st place reward etc. Now its thurday and still no sign. yet i bet the person that overtook me in the glitched event has his first prize.
What the hell is going on?
did as told and supplied screenshots to support showing i was in 1st when original ended, why no response and more importantly why no reward yet? best be coughing up compo for ppl now, as beyond a joke.
regards andy
[4338053]
Swifty McGilla (GB1) [None]
:: March 10, 2016, 1:32 p.m.
At the very least your support staff shudda responded to emails that are sent with proof, same same old. absolute useless
[4338333]
UltraFlavoured (GB1) [GB1]
:: March 10, 2016, 4:53 p.m.
This is the disappointing thing about the situation we re in.
They are using the excuse they extended this event, in truth there was a bug.
This excuse doesn't get away from false advertising or fraud as customers where lead to believe the event would last up on till Sunday , NO ANNOUNCEMENT was issued before this time to state it wold be extended so all players who spent rubies to get a reward/succeed in the goal them set themselves were mislead .
This has to be addressed and sorted too. Its all well and good saying you have extended something , but GGS had a time limit which is some cases forces players to spend without in the end needing too.
Still a unhappy customer ..
~Ultra
They are using the excuse they extended this event, in truth there was a bug.
This excuse doesn't get away from false advertising or fraud as customers where lead to believe the event would last up on till Sunday , NO ANNOUNCEMENT was issued before this time to state it wold be extended so all players who spent rubies to get a reward/succeed in the goal them set themselves were mislead .
This has to be addressed and sorted too. Its all well and good saying you have extended something , but GGS had a time limit which is some cases forces players to spend without in the end needing too.
Still a unhappy customer ..
~Ultra
[4338352]
FamousJohn8 (GB1) [None]
:: March 10, 2016, 5:10 p.m.
AgreedUltraFlavoured (GB1) said:This is the disappointing thing about the situation we re in.
They are using the excuse they extended this event, in truth there was a bug.
This excuse doesn't get away from false advertising or fraud as customers where lead to believe the event would last up on till Sunday , NO ANNOUNCEMENT was issued before this time to state it wold be extended so all players who spent rubies to get a reward/succeed in the goal them set themselves were mislead .
This has to be addressed and sorted too. Its all well and good saying you have extended something , but GGS had a time limit which is some cases forces players to spend without in the end needing too.
Still a unhappy customer ..
~Ultra
We still aint got the nomad compo
disgraceful
[4338380]
UD1 (INT1) [INT1]
:: March 10, 2016, 5:37 p.m.
I will be starting a chargeback tomorrow fed up with there excuses , i am so fed up with all this, i am dissapointed with GGE there non customer service , there ad lib excuses , its always later, its more complext than we thought , okay lets give everyone rewards those who did right thing by sunday , well you can wait .
Yes i know i will be banned by hey i loss the plot on this game, sometimes we have to stand up , for what is right
Yes i know i will be banned by hey i loss the plot on this game, sometimes we have to stand up , for what is right
[4338466]
UltraFlavoured (GB1) [GB1]
:: March 10, 2016, 6:46 p.m.
I finally got a reply from GGS Support was within my 48 hours so nothing to complain about on response time.
After reading the e-mail I was bitterly disappointed that the was fobbing me off to the forums to see the resolution.
I am really sad to say my Individual issue regarding the false/mis-leading advertising was not address just simply told its a bug in the game we didn't extend it.. So either Steves giving us the wrong information , GGS Support is giving the wrong information or it never actually extended we all just dreamed it. Highly frustrated.
4th e-mail sent back stating the exact same issue I sent in the 1st.
Still unhappy and my issue is not solved. - It was mis-leading , they have committed fraud advertising something with a time limit to change after customers spent cash - They really need to look at this now.
Support e-mail back just wasting my time - I dont get paid to have my time wasted get it sorted.
~Ultra
After reading the e-mail I was bitterly disappointed that the was fobbing me off to the forums to see the resolution.
I am really sad to say my Individual issue regarding the false/mis-leading advertising was not address just simply told its a bug in the game we didn't extend it.. So either Steves giving us the wrong information , GGS Support is giving the wrong information or it never actually extended we all just dreamed it. Highly frustrated.
4th e-mail sent back stating the exact same issue I sent in the 1st.
Still unhappy and my issue is not solved. - It was mis-leading , they have committed fraud advertising something with a time limit to change after customers spent cash - They really need to look at this now.
Support e-mail back just wasting my time - I dont get paid to have my time wasted get it sorted.
~Ultra
[4338485]
DashO (NL1) [None]
:: March 10, 2016, 7:04 p.m.
You are not the only one, my individual issue was not adressed as well. It looks like an automated message.UltraFlavoured (GB1) said:I finally got a reply from GGS Support was within my 48 hours so nothing to complain about on response time.
After reading the e-mail I was bitterly disappointed that the was fobbing me off to the forums to see the resolution.
I am really sad to say my Individual issue regarding the false/mis-leading advertising was not address just simply told its a bug in the game we didn't extend it.. So either Steves giving us the wrong information , GGS Support is giving the wrong information or it never actually extended we all just dreamed it. Highly frustrated.
4th e-mail sent back stating the exact same issue I sent in the 1st.
Still unhappy and my issue is not solved. - It was mis-leading , they have committed fraud advertising something with a time limit to change after customers spent cash - They really need to look at this now.
Support e-mail back just wasting my time - I dont get paid to have my time wasted get it sorted.
~Ultra
Hello,
Thank you for your reply concerning the problems with the recent Berimond event.
In case you have not already seen the announcement, you can find more information about the prizes that will be given out and who they will be given to in our forum via the following link -
https://community.goodgamestudios.com/empire/en/discussion/302567/battle-for-berimond-resolution
If you have any further questions please do not hesitate to reply to this message and your ticket will be sent to one of our team.
Regards,
Customer Service
[4338524]
celine09 (INT1) [None]
:: March 10, 2016, 7:59 p.m.
So its coming out to the players today yes?
People in my alliance havent received anything yet so just wondering
People in my alliance havent received anything yet so just wondering
[4338525]
UD1 (INT1) [INT1]
:: March 10, 2016, 8 p.m.
Its meant to be tomorrow now, just another bug i guess
[4338627]
UltraFlavoured (GB1) [GB1]
:: March 10, 2016, 10 p.m.
@DashO (NL1) Yeah I am one message past that response that was my reply to my 2nd e-mail the reply to my 3rd was different.
This doesn't fill me with confidence again.
In fact I now feel patronised to receive a copy and past message when I was ask not to do this with the thousands of others.
There is always a delay nothing we can do.... But they can treat individual issues INDIVIDUALLY.
~Ultra
This doesn't fill me with confidence again.
In fact I now feel patronised to receive a copy and past message when I was ask not to do this with the thousands of others.
There is always a delay nothing we can do.... But they can treat individual issues INDIVIDUALLY.
~Ultra
[4339735]
UltraFlavoured (GB1) [GB1]
:: March 11, 2016, 3:27 p.m.
@CM Arcanine Sorry Steve This is not acceptable - stop changing the goal posts . GGS MESSED UP. I expect more that what is owed this time - WE have all let a flaw slide once but not being fooled twice.
Your fundamentals are broke get it sorted!
The support team is useless - they e-mail back blaming me - believe me If i was there I would be sending all your support team on courses THEY NEED IT. - Already disputing payments now I recommend everyone else does the same , You will not receive everything back but they have mislead us countless times, time get put a stop it all. Absolute sham.
Its a man made game you can do anything you want - if your current team cant get someone skilled enough who can!
Gone from unhappy customer to angry customer..
~Ultra
Your fundamentals are broke get it sorted!
The support team is useless - they e-mail back blaming me - believe me If i was there I would be sending all your support team on courses THEY NEED IT. - Already disputing payments now I recommend everyone else does the same , You will not receive everything back but they have mislead us countless times, time get put a stop it all. Absolute sham.
Its a man made game you can do anything you want - if your current team cant get someone skilled enough who can!
Gone from unhappy customer to angry customer..
~Ultra